Past Incidents

Description: Dear customer,

We would like to inform you that the incident on the UKJ network is now resolved. Below the message shared by them:

"Monitoring shows we are back to pre-incident levels although some devices still may take longer to recover than others due to specific device behaviour"

Services affected: Data

Location: Global

Start Time: 31-10-2024 16:30

Description: Dear customer, ​ 15:50 Update: Monitory shows that signalling levels are stabilized and back to pre-incident levels and the issue is resolved. ​

UKJ has informed us that they are experiencing congestion on their interconnect links that may affect signalling performance for device authentication or data session establishment.

The cause was identified and isolated as signalling routing errors by one of the signalling partners. The impact was limited saw a small increase in signalling that appears to have created intermittent delays in device authentication for the period.

Devices with established data sessions were unaffected unless session timers expired during the incident. ​ Services affected: Data

Location: Global

Start Time: 21-10-2024 15:50 UTC

Description: Dear customer,

UKJ has informed us that they are experiencing congestion on their interconnect links that may affect signalling performance for device authentication or data session establishment.

The cause was identified and isolated as signalling routing errors by one of the signalling partners. The impact was limited saw a small increase in signalling that appears to have created intermittent delays in device authentication for the period.

Devices with established data sessions were unaffected unless session timers expired during the incident.

We will continue to send updates as they become available.

Services affected: Data

Location: Global

Start Time: 21-10-2024 11:00 UTC

Description: We would like to inform you that an upgrade of the IoT Suite Core is scheduled for next Monday, the 21st of October.

This upgrade is essential to ensure the security of our required modules. While we expect the change to be seamless, there is a possibility of brief outages accessing the IoT Suite or a need to revert to a previous version.

During a maintenance window of 2 hours (from 08:00 UTC to 10:00 UTC), you may experience some interruptions in the IoT Suite platform availability.

Services affected: AirOn360 IoT Suite

Location: Global

Start Time: 18-10-2024 08:00 UTC