Some systems are experiencing issues

About This Site

This is the AirOn360 IoT Suite status page. Here you can check the current status of our systems in real time, as well as a list of all past incidents. You can also check this page to see if there are any planned or unplanned network outages in real time.

Past Incidents

Wednesday 10th December 2025

No incidents reported

Tuesday 9th December 2025

ROTN SIMs Connectivity 09122025 ROTN Incident Notification - NEW-rotn sims connectivity

Description: Dear Customer,

        We are currently experiencing issues with provisioning services for ROTN.

All relevant teams have been engaged to investigate the root cause of this issue and resolve it as soon as possible.

If you are experiencing any issues with provisioning actions for ROTN SIMs (Activation, Suspension, etc.), please raise an incident via our eportal.

We will provide new updates as they become available.

We apologize for any inconvenience this may cause.

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2025-12-09 17:00:00 UTC

End time: N/A

Duration: N/A

Status: NEW

  • Description:

    Dear Customer,

    This is to inform you that the issue with ROTN provisioning has been resolved.

    After monitoring the services, we can confirm that provisioning actions should work as expected now.

    We apologize for any inconvenience this may have caused.

    Services Affected: Provisioning Services

    Location: GLOBAL

    Start time: 2025-12-09 17:00:00 UTC

    End time: 2025-12-09 22:00:00 UTC

    Duration: 0d 5h 0m

    Status: RESOLVED

  • Monday 8th December 2025

    No incidents reported

    Sunday 7th December 2025

    No incidents reported

    Saturday 6th December 2025

    No incidents reported

    Friday 5th December 2025

    No incidents reported

    Thursday 4th December 2025

    No incidents reported

    Wednesday 3rd December 2025

    No incidents reported

    Tuesday 2nd December 2025

    No incidents reported

    Monday 1st December 2025

    No incidents reported

    Sunday 30th November 2025

    No incidents reported

    Saturday 29th November 2025

    No incidents reported

    Friday 28th November 2025

    ROTAU SIMs Connectivity 28112025 ROTAU Incident Notification - NEW-rotau sims connectivity

    Description: DESCRIPTION

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-11-28 07:55:00 UTC-00:00

    End time: N/A

    Duration: N/A

    Status: NEW

  • Description: Incident has been resolved.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-11-28 00:55:00 UTC-00:00

    End time: 2025-11-28 01:55:00 UTC-00:00

    Duration: 0d 1h 0m

    Status: RESOLVED

  • Description: DESCRIPTION

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-11-28 07:55:00 UTC-00:00

    End time: 2025-11-28 08:55:00 UTC-00:00

    Duration: 0d 1h 0m

    Status: RESOLVED

  • Description: DESCRIPTION

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-11-28 07:55:00 UTC-00:00

    End time: 2025-11-28 08:55:00 UTC-00:00

    Duration: 0d 1h 0m

    Status: RESOLVED

  • ROCT SIMs Connectivity ROCT Maintenance Notification- (29Nov, 6Dec)-roct sims connectivity

    Description: DESCRIPTION

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-11-29 00:00:00 UTC+08:00

    End time: 2025-11-29 06:00:00 UTC+08:00

    Duration: 0d 6h 0m

    Status: SCHEDULED

  • Description: DESCRIPTION

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-11-29 00:00:00 UTC+08:00

    End time: 2025-11-29 06:00:00 UTC+08:00

    Duration: 0d 6h 0m

    Status: RESOLVED

  • Description: DESCRIPTION

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-11-29 00:00:00 UTC+08:00

    End time: 2025-11-29 06:00:00 UTC+08:00

    Duration: 0d 6h 0m

    Status: NEW

  • Thursday 27th November 2025

    No incidents reported

    Wednesday 26th November 2025

    AirOn360 IoT Suite 01122025 P-GW3 Maintenance Notification - NEW-airon360 iot suite

    Description:Dear Customer,

      This is to inform you about a planned maintenance our Network Operations team will perform on December 1st, 2025, at 23:00 UTC.
    

    Maintenance Details

    Date: December 1st, 2025

    Time: 23:00 UTC

    Duration: 1 hour

    During that time, customers might experience brief service interruptions or degraded performance.

    The NetOps team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

    Thank you.

    Kind regards,

    Services Affected: Data

    Location: GLOBAL

    Start time: 2025-12-01 23:00:00 UTC

    End time: 2025-12-02 00:00:00 UTC

    Duration: 0d 1h 0m

    Status: SCHEDULED

  • Description:Dear Customer,

      This is to inform you about a planned maintenance our Network Operations team will perform on December 1st, 2025, at 23:00 UTC.
    

    Maintenance Details

    Date: December 1st, 2025

    Time: 23:00 UTC

    Duration: 1 hour

    During that time, customers might experience brief service interruptions or degraded performance.

    The NetOps team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

    Thank you.

    Kind regards,

    Services Affected: Data

    Location: GLOBAL

    Start time: 2025-12-01 23:00:00 UTC

    End time: 2025-12-02 00:00:00 UTC

    Duration: 0d 1h 0m

    Status: RESOLVED

  • Description:Dear Customer,

      This is to inform you about a planned maintenance our Network Operations team will perform on December 1st, 2025, at 23:00 UTC.
    

    Maintenance Details

    Date: December 1st, 2025

    Time: 23:00 UTC

    Duration: 1 hour

    During that time, customers might experience brief service interruptions or degraded performance.

    The NetOps team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

    Thank you.

    Kind regards,

    Services Affected: Data

    Location: GLOBAL

    Start time: 2025-12-01 23:00:00 UTC

    End time: 2025-12-02 00:00:00 UTC

    Duration: 0d 1h 0m

    Status: NEW