Description: Dear Customer,
We are currently experiencing issues with provisioning services for ROTN.
All relevant teams have been engaged to investigate the root cause of this issue and resolve it as soon as possible.
If you are experiencing any issues with provisioning actions for ROTN SIMs (Activation, Suspension, etc.), please raise an incident via our eportal.
We will provide new updates as they become available.
We apologize for any inconvenience this may cause.
Services Affected: Provisioning Services
Location: GLOBAL
Start time: 2025-12-09 17:00:00 UTC
End time: N/A
Duration: N/A
Status: NEW
Description:
Dear Customer,
This is to inform you that the issue with ROTN provisioning has been resolved.
After monitoring the services, we can confirm that provisioning actions should work as expected now.
We apologize for any inconvenience this may have caused.
Services Affected: Provisioning Services
Location: GLOBAL
Start time: 2025-12-09 17:00:00 UTC
End time: 2025-12-09 22:00:00 UTC
Duration: 0d 5h 0m
Status: RESOLVED
