Past Incidents

Description: Our Network provided has confirmed the issue with UKJ is resolved. The PGW and the IPX interconnection links have been monitored for the past hours, showing that signaling and connection levels are stabilized and back to pre-incident levels.

Services affected: Data

Location: Global

Start Time: 22-11-2024 14:47 UTC

Description: Dear Customer,

UKJ has informed that they have been experiencing degradation in signaling on IPX interconnection links

The devices may experience problems attaching to local operators and establish data sessions as a result.

The issue appears to be linked to the IoT Packet Gateways on the GRX side. Our engineers are actively collaborating with the relevant IP networks and partners to identify the root cause and proceed with the next steps in troubleshooting.

The root cause is still under investigation.

The data consumption is close to normal. We will continue closely monitoring.

We will provide more information as soon as it becomes available.

Services affected: Attachment

Location: Global

Start Time: November 20112024 23:30 UTC

End Time: TBC

Description: Dear Customer,

UKJ has informed that they have been experiencing issues across networks in the UK. The devices are attaching to the networks correctly, can establish data sessions, but are unable to reliably consume data resulting in a significant increase in Zero Byte Sessions. Not all devices on UK networks are been impacted.

We are now seeing a significant increase in stable data session, devices are able to consume data which leads to a decrease in Zero Byte sessions.

The data consumption is close to normal. We will continue closely monitoring.

We will provide more information as soon as it becomes available.

UPDATE:

The issue affecting data consumption across networks in the UK has been fixed. Leves came back to normal.

Engineers and all teams involved, as long with partners, are still working on the root cause. We will share the information as soon as it becomes available.

Services affected: Data

Location: UK

Start Time: November 12 2024 14:43 UTC

End Time: November 13 2024 11:44 UTC