Past Incidents

Description: Provisioning flow for UKJ SIMs will be blocked from18:00 on the 11th Dec to 02:00 UTC on the 12th of December.
Activations, Terminations and Modifications will be queued and processed after the change is completed. Please limit any provisioning activities during this time to reduce the provisioning flow queue.

Services affected: Provisioning

Location: Global

Start Time: 2024-12-11 18:00 UTC

Description: Our IP network team has implemented a workaround to mitigate the SIM connectivity issues experienced by UKAT customers.

The issue was traced to a problem with one of our upstream Internet providers who advertise the IP address space for some of our NAT pools from our Los Angeles datacentre. To stabilize connectivity, all traffic has been temporarily migrated to our secondary Internet provider.

We will schedule a maintenance window to transition the traffic back to the original NAT pools once service has been restored and tested for stability. You will be notified in advance of this activity.

Services affected: Data

Location: US; Mexico

End ime: 28-11-2024 00:00 UTC

Description: Our firewall team has identified that one of our NAT pools has been depleted due to technical issues on the provider’s side affecting the West Coast.

To address this, we are migrating traffic to a new pool to stabilize connectivity. We are already observing improvements and will continue to monitor the situation closely to ensure full resolution.

Services affected: Data

Location: USA, Mexico

Update Time: 27-11-2024 21:00 UTC