Some systems are experiencing issues

About This Site

This is the AirOn360 IoT Suite status page. Here you can check the current status of our systems in real time, as well as a list of all past incidents. You can also check this page to see if there are any planned or unplanned network outages in real time.

Past Incidents

Friday 7th February 2025

No incidents reported

Thursday 6th February 2025

UKJ SIMs Connectivity 06022025 UKJ Incident Notification - UPDATE-ukj sims connectivity

Description: Dear Customer,

This is to inform you that the issue has been resolved. Traffic on our mobile core has been restored, and VPN access is back online.

Currently, traffic is gradually migrating back from P-GW2 to P-GW1. Customers using VPN services to reach their devices may need to initiate a new data session from P-GW1 for their devices to be reachable.

While the issue is resolved, some devices may still be connected to P-GW2. If you’re using a VPN and need your device to be reachable immediately, please either restart your device's data connection or purge it. Otherwise, devices will automatically reconnect over time.

Thank you for your patience, and we apologize for the inconvenience caused.

Services Affected: data

Location: GLOBAL

Start time: 2025-02-06T04:30:00UTC

End time: 2025-02-06T15:30:00UTC

Duration: 0d 11h 0m

ROTN SIMs Connectivity 06022025 ROPD/ROPDB/ROTN Incident Notification - Update-rotn sims connectivity

Description: Dear Customer,

This is to inform you that the issue has been resolved. Traffic on our mobile core has been restored, and VPN access is back online.

Currently, traffic is gradually migrating back from P-GW2 to P-GW1. Customers using VPN services to reach their devices may need to initiate a new data session from P-GW1 for their devices to be reachable.

While the issue is resolved, some devices may still be connected to P-GW2. If you’re using a VPN and need your device to be reachable immediately, please either restart your device's data connection or purge it. Otherwise, devices will automatically reconnect over time.

Thank you for your patience, and we apologize for the inconvenience caused.

Services Affected: data

Location: GLOBAL

Start time: 2025-02-06T04:30:00UTC

End time: 2025-02-06T15:30:00UTC

Duration: 0d 11h 0m

ROPDB SIMs Connectivity 06022025 ROPD/ROPDB/ROTN Incident Notification - Update-ropdb sims connectivity

Description: Dear Customer,

This is to inform you that the issue has been resolved. Traffic on our mobile core has been restored, and VPN access is back online.

Currently, traffic is gradually migrating back from P-GW2 to P-GW1. Customers using VPN services to reach their devices may need to initiate a new data session from P-GW1 for their devices to be reachable.

While the issue is resolved, some devices may still be connected to P-GW2. If you’re using a VPN and need your device to be reachable immediately, please either restart your device's data connection or purge it. Otherwise, devices will automatically reconnect over time.

Thank you for your patience, and we apologize for the inconvenience caused.

Services Affected: data

Location: GLOBAL

Start time: 2025-02-06T04:30:00UTC

End time: 2025-02-06T15:30:00UTC

Duration: 0d 11h 0m

ROPD SIMs Connectivity 06022025 ROPD/ROPDB/ROTN Incident Notification - Update-ropd sims connectivity

Description: Dear Customer,

This is to inform you that the issue has been resolved. Traffic on our mobile core has been restored, and VPN access is back online.

Currently, traffic is gradually migrating back from P-GW2 to P-GW1. Customers using VPN services to reach their devices may need to initiate a new data session from P-GW1 for their devices to be reachable.

While the issue is resolved, some devices may still be connected to P-GW2. If you’re using a VPN and need your device to be reachable immediately, please either restart your device's data connection or purge it. Otherwise, devices will automatically reconnect over time.

Thank you for your patience, and we apologize for the inconvenience caused.

Services Affected: data

Location: GLOBAL

Start time: 2025-02-06T04:30:00UTC

End time: 2025-02-06T15:30:00UTC

Duration: 0d 11h 0m

ROPDB SIMs Connectivity 06022025 UKJ/ROPD/ROPDB/ROTN Incident Notification - NEW-ropdb sims connectivity

Description: 06022025 UKJ SIMs Connectivity,ROTN SIMs Connectivity,ROPD SIMs Connectivity,ROPDB SIMs Connectivity Incident Notification RESOLVED

Services Affected: data

Location: GLOBAL

Start time: 2025-02-06T05:30:00+08:00

End time: N/A

Duration: N/A

ROTN SIMs Connectivity 06022025 UKJ/ROPD/ROPDB/ROTN Incident Notification - NEW-rotn sims connectivity

Description: 06022025 UKJ SIMs Connectivity,ROTN SIMs Connectivity,ROPD SIMs Connectivity,ROPDB SIMs Connectivity Incident Notification RESOLVED

Services Affected: data

Location: GLOBAL

Start time: 2025-02-06T05:30:00+08:00

End time: N/A

Duration: N/A

UKJ SIMs Connectivity 06022025 UKJ/ROPD/ROPDB/ROTN Incident Notification - NEW-ukj sims connectivity

Description: 06022025 UKJ SIMs Connectivity,ROTN SIMs Connectivity,ROPD SIMs Connectivity,ROPDB SIMs Connectivity Incident Notification RESOLVED

Services Affected: data

Location: GLOBAL

Start time: 2025-02-06T05:30:00+08:00

End time: N/A

Duration: N/A

ROPD SIMs Connectivity 06022025 UKJ/ROPD/ROPDB/ROTN Incident Notification - NEW-ropd sims connectivity

Description: 06022025 UKJ SIMs Connectivity,ROTN SIMs Connectivity,ROPD SIMs Connectivity,ROPDB SIMs Connectivity Incident Notification RESOLVED

Services Affected: data

Location: GLOBAL

Start time: 2025-02-06T05:30:00+08:00

End time: N/A

Duration: N/A

Wednesday 5th February 2025

ROPD SIMs Connectivity 05022025 ROPD/ROTAM Incident Notification - NEW-ropd sims connectivity

Description: 05022025 ROPD/ROTAM SIMs Connectivity Incident Notification RESOLVED

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2025-02-05T17:30:00Z

End time: 2025-02-05T21:30:00Z

Duration: 3 Hours.

ROTAM SIMs Connectivity 05022025 ROPD/ROTAM Incident Notification - NEW

Description: Dear Customer,

This is to inform you that the issues with provisioning on our ROPD and ROTAM Networks have been resolved. We've been monitoring and can confirm that provisioning is working as expected.

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2025-02-05T17:30:00Z

End time: 2025-02-05T21:30:00Z

Duration: 3 Hours.

AirOn360 IoT Suite 05022025 IoT Suite - Maintenance Notification NEW-airon360 iot suite

Description: 05022025 AirOn360 IoT Suite Planned Maintenance Notification RESOLVED

Services Affected: IoT Suite and API

Location: GLOBAL

Start time: 2025-02-05T10:00:00Z

End time: 2025-02-05T17:00:00Z

Duration: 0d 7h 0m

Tuesday 4th February 2025

No incidents reported

Monday 3rd February 2025

No incidents reported

Sunday 2nd February 2025

No incidents reported

Saturday 1st February 2025

No incidents reported

Friday 31st January 2025

No incidents reported

Thursday 30th January 2025

No incidents reported

Wednesday 29th January 2025

ROPD SIMs Connectivity 29012025- PGW Emergency Maintenance Notification - NEW-ropd sims connectivity

Description: 29012025 ROPD SIMs Connectivity,ROPDT SIMs Connectivity,ROPDB SIMs Connectivity,ROTEU SIMs Connectivity Planned Maintenance Notification RESOLVED

Services Affected: data

Location: GLOBAL

Start time: 2025-01-29T23:00:00Z

End time: 2025-01-29T23:30:00Z

Duration: 0d 0h 30m

ROPDT SIMs Connectivity 29012025- PGW Emergency Maintenance Notification - NEW-ropdt sims connectivity

Description: 29012025 ROPD SIMs Connectivity,ROPDT SIMs Connectivity,ROPDB SIMs Connectivity,ROTEU SIMs Connectivity Planned Maintenance Notification RESOLVED

Services Affected: data

Location: GLOBAL

Start time: 2025-01-29T23:00:00Z

End time: 2025-01-29T23:30:00Z

Duration: 0d 0h 30m

Tuesday 28th January 2025

ROTEU SIMs Connectivity 28012025- PGW Emergency Maintenance Notification - RESCHEDULED-roteu sims connectivity

Description: 28012025 ROPD SIMs Connectivity,ROPDB SIMs Connectivity,ROPDT SIMs Connectivity,ROTEU SIMs Connectivity Planned Maintenance Notification RESOLVED

Services Affected: data

Location: GLOBAL

Start time: 2025-01-28T23:00:00Z

End time: 2025-01-28T23:30:00Z

Duration: 0d 0h 30m

ROPD SIMs Connectivity 28012025- PGW Emergency Maintenance Notification - RESCHEDULED-ropd sims connectivity

Description: 28012025 ROPD SIMs Connectivity,ROPDB SIMs Connectivity,ROPDT SIMs Connectivity,ROTEU SIMs Connectivity Planned Maintenance Notification RESOLVED

Services Affected: data

Location: GLOBAL

Start time: 2025-01-28T23:00:00Z

End time: 2025-01-28T23:30:00Z

Duration: 0d 0h 30m

ROPDB SIMs Connectivity 28012025- PGW Emergency Maintenance Notification - RESCHEDULED-ropdb sims connectivity

Description: 28012025 ROPD SIMs Connectivity,ROPDB SIMs Connectivity,ROPDT SIMs Connectivity,ROTEU SIMs Connectivity Planned Maintenance Notification RESOLVED

Services Affected: data

Location: GLOBAL

Start time: 2025-01-28T23:00:00Z

End time: 2025-01-28T23:30:00Z

Duration: 0d 0h 30m

ROPDT SIMs Connectivity 28012025- PGW Emergency Maintenance Notification - RESCHEDULED-ropdt sims connectivity

Description: 28012025 ROPD SIMs Connectivity,ROPDB SIMs Connectivity,ROPDT SIMs Connectivity,ROTEU SIMs Connectivity Planned Maintenance Notification RESOLVED

Services Affected: data

Location: GLOBAL

Start time: 2025-01-28T23:00:00Z

End time: 2025-01-28T23:30:00Z

Duration: 0d 0h 30m

Monday 27th January 2025

ROTEU SIMs Connectivity 29012025- PGW Emergency Maintenance Notification - NEW-roteu sims connectivity

Description: 29012025 ROPD SIMs Connectivity,ROPDT SIMs Connectivity,ROPDB SIMs Connectivity,ROTEU SIMs Connectivity Planned Maintenance Notification RESOLVED

Services Affected: data

Location: GLOBAL

Start time: 2025-01-29T23:00:00Z

End time: 2025-01-29T23:30:00Z

Duration: 0d 0h 30m

ROPDB SIMs Connectivity 29012025- PGW Emergency Maintenance Notification - NEW-ropdb sims connectivity

Description: 29012025 ROPD SIMs Connectivity,ROPDT SIMs Connectivity,ROPDB SIMs Connectivity,ROTEU SIMs Connectivity Planned Maintenance Notification RESOLVED

Services Affected: data

Location: GLOBAL

Start time: 2025-01-29T23:00:00Z

End time: 2025-01-29T23:30:00Z

Duration: 0d 0h 30m

Sunday 26th January 2025

No incidents reported

Saturday 25th January 2025

No incidents reported