Some systems are experiencing issues

About This Site

This is the AirOn360 IoT Suite status page. Here you can check the current status of our systems in real time, as well as a list of all past incidents. You can also check this page to see if there are any planned or unplanned network outages in real time.

Past Incidents

Wednesday 19th February 2025

No incidents reported

Tuesday 18th February 2025

NAUS SIMs Connectivity 24022025 NAUS Maintenance Notification - NEW-naus sims connectivity

Description: 24022025 NAUS SIMs Connectivity Planned Maintenance Notification RESOLVED

Services Affected: data

Location: GLOBAL

Start time: 2025-02-24T05:00:00Z

End time: 2025-02-24T10:00:00Z

Duration: 0d 5h 0m

Monday 17th February 2025

No incidents reported

Sunday 16th February 2025

No incidents reported

Saturday 15th February 2025

No incidents reported

Friday 14th February 2025

No incidents reported

Thursday 13th February 2025

No incidents reported

Wednesday 12th February 2025

No incidents reported

Tuesday 11th February 2025

ROTN SIMs Connectivity 26022025 ROTN Maintenance Notification [NEW]-rotn sims connectivity

Description: 26022025 ROTN SIMs Connectivity Planned Maintenance Notification RESOLVED

Services Affected: provisioning services

Location: GLOBAL

Start time: 2025-02-26T16:00:00Z

End time: 2025-02-27T00:00:00Z

Duration: 0d 8h 0m

UKJ SIMs Connectivity 18022025 UKJ Maintenance Notification - NEW-ukj sims connectivity

Description: 18022025 UKJ SIMs Connectivity Planned Maintenance Notification RESOLVED

Services Affected: provisioning services

Location: GLOBAL

Start time: 2025-02-18T09:00:00UTC

End time: 2025-02-18T13:00:00Z

Duration: 0d 4h 0m

Monday 10th February 2025

No incidents reported

Sunday 9th February 2025

No incidents reported

Saturday 8th February 2025

No incidents reported

Friday 7th February 2025

No incidents reported

Thursday 6th February 2025

UKJ SIMs Connectivity 06022025 UKJ Incident Notification - UPDATE-ukj sims connectivity

Description: Dear Customer,

This is to inform you that the issue has been resolved. Traffic on our mobile core has been restored, and VPN access is back online.

Currently, traffic is gradually migrating back from P-GW2 to P-GW1. Customers using VPN services to reach their devices may need to initiate a new data session from P-GW1 for their devices to be reachable.

While the issue is resolved, some devices may still be connected to P-GW2. If you’re using a VPN and need your device to be reachable immediately, please either restart your device's data connection or purge it. Otherwise, devices will automatically reconnect over time.

Thank you for your patience, and we apologize for the inconvenience caused.

Services Affected: data

Location: GLOBAL

Start time: 2025-02-06T04:30:00UTC

End time: 2025-02-06T15:30:00UTC

Duration: 0d 11h 0m

ROPD SIMs Connectivity 06022025 ROPD/ROPDB/ROTN Incident Notification - Update-ropd sims connectivity

Description: Dear Customer,

This is to inform you that the issue has been resolved. Traffic on our mobile core has been restored, and VPN access is back online.

Currently, traffic is gradually migrating back from P-GW2 to P-GW1. Customers using VPN services to reach their devices may need to initiate a new data session from P-GW1 for their devices to be reachable.

While the issue is resolved, some devices may still be connected to P-GW2. If you’re using a VPN and need your device to be reachable immediately, please either restart your device's data connection or purge it. Otherwise, devices will automatically reconnect over time.

Thank you for your patience, and we apologize for the inconvenience caused.

Services Affected: data

Location: GLOBAL

Start time: 2025-02-06T04:30:00UTC

End time: 2025-02-06T15:30:00UTC

Duration: 0d 11h 0m

ROTN SIMs Connectivity 06022025 ROPD/ROPDB/ROTN Incident Notification - Update-rotn sims connectivity

Description: Dear Customer,

This is to inform you that the issue has been resolved. Traffic on our mobile core has been restored, and VPN access is back online.

Currently, traffic is gradually migrating back from P-GW2 to P-GW1. Customers using VPN services to reach their devices may need to initiate a new data session from P-GW1 for their devices to be reachable.

While the issue is resolved, some devices may still be connected to P-GW2. If you’re using a VPN and need your device to be reachable immediately, please either restart your device's data connection or purge it. Otherwise, devices will automatically reconnect over time.

Thank you for your patience, and we apologize for the inconvenience caused.

Services Affected: data

Location: GLOBAL

Start time: 2025-02-06T04:30:00UTC

End time: 2025-02-06T15:30:00UTC

Duration: 0d 11h 0m

ROPDB SIMs Connectivity 06022025 ROPD/ROPDB/ROTN Incident Notification - Update-ropdb sims connectivity

Description: Dear Customer,

This is to inform you that the issue has been resolved. Traffic on our mobile core has been restored, and VPN access is back online.

Currently, traffic is gradually migrating back from P-GW2 to P-GW1. Customers using VPN services to reach their devices may need to initiate a new data session from P-GW1 for their devices to be reachable.

While the issue is resolved, some devices may still be connected to P-GW2. If you’re using a VPN and need your device to be reachable immediately, please either restart your device's data connection or purge it. Otherwise, devices will automatically reconnect over time.

Thank you for your patience, and we apologize for the inconvenience caused.

Services Affected: data

Location: GLOBAL

Start time: 2025-02-06T04:30:00UTC

End time: 2025-02-06T15:30:00UTC

Duration: 0d 11h 0m

ROPD SIMs Connectivity 06022025 UKJ/ROPD/ROPDB/ROTN Incident Notification - NEW-ropd sims connectivity

Description: 06022025 UKJ SIMs Connectivity,ROTN SIMs Connectivity,ROPD SIMs Connectivity,ROPDB SIMs Connectivity Incident Notification RESOLVED

Services Affected: data

Location: GLOBAL

Start time: 2025-02-06T05:30:00+08:00

End time: N/A

Duration: N/A

ROTN SIMs Connectivity 06022025 UKJ/ROPD/ROPDB/ROTN Incident Notification - NEW-rotn sims connectivity

Description: 06022025 UKJ SIMs Connectivity,ROTN SIMs Connectivity,ROPD SIMs Connectivity,ROPDB SIMs Connectivity Incident Notification RESOLVED

Services Affected: data

Location: GLOBAL

Start time: 2025-02-06T05:30:00+08:00

End time: N/A

Duration: N/A

ROPDB SIMs Connectivity 06022025 UKJ/ROPD/ROPDB/ROTN Incident Notification - NEW-ropdb sims connectivity

Description: 06022025 UKJ SIMs Connectivity,ROTN SIMs Connectivity,ROPD SIMs Connectivity,ROPDB SIMs Connectivity Incident Notification RESOLVED

Services Affected: data

Location: GLOBAL

Start time: 2025-02-06T05:30:00+08:00

End time: N/A

Duration: N/A

UKJ SIMs Connectivity 06022025 UKJ/ROPD/ROPDB/ROTN Incident Notification - NEW-ukj sims connectivity

Description: 06022025 UKJ SIMs Connectivity,ROTN SIMs Connectivity,ROPD SIMs Connectivity,ROPDB SIMs Connectivity Incident Notification RESOLVED

Services Affected: data

Location: GLOBAL

Start time: 2025-02-06T05:30:00+08:00

End time: N/A

Duration: N/A

Wednesday 5th February 2025

ROPD SIMs Connectivity 05022025 ROPD/ROTAM Incident Notification - NEW-ropd sims connectivity

Description: 05022025 ROPD/ROTAM SIMs Connectivity Incident Notification RESOLVED

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2025-02-05T17:30:00Z

End time: 2025-02-05T21:30:00Z

Duration: 3 Hours.

ROTAM SIMs Connectivity 05022025 ROPD/ROTAM Incident Notification - NEW

Description: Dear Customer,

This is to inform you that the issues with provisioning on our ROPD and ROTAM Networks have been resolved. We've been monitoring and can confirm that provisioning is working as expected.

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2025-02-05T17:30:00Z

End time: 2025-02-05T21:30:00Z

Duration: 3 Hours.

AirOn360 IoT Suite 05022025 IoT Suite - Maintenance Notification NEW-airon360 iot suite

Description: 05022025 AirOn360 IoT Suite Planned Maintenance Notification RESOLVED

Services Affected: IoT Suite and API

Location: GLOBAL

Start time: 2025-02-05T10:00:00Z

End time: 2025-02-05T17:00:00Z

Duration: 0d 7h 0m