Past Incidents

Description: 18022025 UKJ SIMs Connectivity Planned Maintenance Notification RESOLVED

Services Affected: provisioning services

Location: GLOBAL

Start time: 2025-02-18T09:00:00UTC

End time: 2025-02-18T13:00:00Z

Duration: 0d 4h 0m

Description: Dear Customer,

This is to inform you that the issue has been resolved. Traffic on our mobile core has been restored, and VPN access is back online.

Currently, traffic is gradually migrating back from P-GW2 to P-GW1. Customers using VPN services to reach their devices may need to initiate a new data session from P-GW1 for their devices to be reachable.

While the issue is resolved, some devices may still be connected to P-GW2. If you’re using a VPN and need your device to be reachable immediately, please either restart your device's data connection or purge it. Otherwise, devices will automatically reconnect over time.

Thank you for your patience, and we apologize for the inconvenience caused.

Services Affected: data

Location: GLOBAL

Start time: 2025-02-06T04:30:00UTC

End time: 2025-02-06T15:30:00UTC

Duration: 0d 11h 0m

Description: Dear Customer,

This is to inform you that the issue has been resolved. Traffic on our mobile core has been restored, and VPN access is back online.

Currently, traffic is gradually migrating back from P-GW2 to P-GW1. Customers using VPN services to reach their devices may need to initiate a new data session from P-GW1 for their devices to be reachable.

While the issue is resolved, some devices may still be connected to P-GW2. If you’re using a VPN and need your device to be reachable immediately, please either restart your device's data connection or purge it. Otherwise, devices will automatically reconnect over time.

Thank you for your patience, and we apologize for the inconvenience caused.

Services Affected: data

Location: GLOBAL

Start time: 2025-02-06T04:30:00UTC

End time: 2025-02-06T15:30:00UTC

Duration: 0d 11h 0m

Description: Dear Customer,

This is to inform you that the issue has been resolved. Traffic on our mobile core has been restored, and VPN access is back online.

Currently, traffic is gradually migrating back from P-GW2 to P-GW1. Customers using VPN services to reach their devices may need to initiate a new data session from P-GW1 for their devices to be reachable.

While the issue is resolved, some devices may still be connected to P-GW2. If you’re using a VPN and need your device to be reachable immediately, please either restart your device's data connection or purge it. Otherwise, devices will automatically reconnect over time.

Thank you for your patience, and we apologize for the inconvenience caused.

Services Affected: data

Location: GLOBAL

Start time: 2025-02-06T04:30:00UTC

End time: 2025-02-06T15:30:00UTC

Duration: 0d 11h 0m

Description: 06022025 UKJ SIMs Connectivity,ROTN SIMs Connectivity,ROPD SIMs Connectivity,ROPDB SIMs Connectivity Incident Notification RESOLVED

Services Affected: data

Location: GLOBAL

Start time: 2025-02-06T05:30:00+08:00

End time: N/A

Duration: N/A

Description: 06022025 UKJ SIMs Connectivity,ROTN SIMs Connectivity,ROPD SIMs Connectivity,ROPDB SIMs Connectivity Incident Notification RESOLVED

Services Affected: data

Location: GLOBAL

Start time: 2025-02-06T05:30:00+08:00

End time: N/A

Duration: N/A

Description: 06022025 UKJ SIMs Connectivity,ROTN SIMs Connectivity,ROPD SIMs Connectivity,ROPDB SIMs Connectivity Incident Notification RESOLVED

Services Affected: data

Location: GLOBAL

Start time: 2025-02-06T05:30:00+08:00

End time: N/A

Duration: N/A

Description: 06022025 UKJ SIMs Connectivity,ROTN SIMs Connectivity,ROPD SIMs Connectivity,ROPDB SIMs Connectivity Incident Notification RESOLVED

Services Affected: data

Location: GLOBAL

Start time: 2025-02-06T05:30:00+08:00

End time: N/A

Duration: N/A