Past Incidents

Description: Dear Customer,

We are pleased to inform you that the scheduled maintenance on our backend platform has been successfully completed. All systems are now operational, and there should be no further disruptions.

We appreciate your patience and understanding during this time. If you encounter any issues, please don't hesitate to contact our support team.

Thank you.

Best regards,

Services Affected: provisioning services

Location: GLOBAL

Start time: 2025-04-09T12:00:00UTC

End time: 2025-04-09T16:00:00UTC

Duration: 0d 4h 0m

Description: Dear Customer,

We are pleased to inform you that the scheduled maintenance on our backend platform has been successfully completed. All systems are now operational, and there should be no further disruptions.

We appreciate your patience and understanding during this time. If you encounter any issues, please don't hesitate to contact our support team.

Thank you.

Best regards,

Services Affected: provisioning services

Location: GLOBAL

Start time: 2025-04-09T12:00:00UTC

End time: 2025-04-09T16:00:00UTC

Duration: 0d 4h 0m

Description: Dear Customer,

We are pleased to inform you that the scheduled maintenance on our backend platform has been successfully completed. All systems are now operational, and there should be no further disruptions.

We appreciate your patience and understanding during this time. If you encounter any issues, please don't hesitate to contact our support team.

Thank you.

Best regards,

Services Affected: provisioning services

Location: GLOBAL

Start time: 2025-04-09T12:00:00UTC

End time: 2025-04-09T16:00:00UTC

Duration: 0d 4h 0m

Description: Dear Customer,

We are pleased to inform you that the scheduled maintenance on our backend platform has been successfully completed. All systems are now operational, and there should be no further disruptions.

We appreciate your patience and understanding during this time. If you encounter any issues, please don't hesitate to contact our support team.

Thank you.

Best regards,

Services Affected: provisioning services

Location: GLOBAL

Start time: 2025-04-09T12:00:00UTC

End time: 2025-04-09T16:00:00UTC

Duration: 0d 4h 0m

Description: Dear Customer,

We are pleased to inform you that the scheduled maintenance on our backend platform has been successfully completed. All systems are now operational, and there should be no further disruptions.

We appreciate your patience and understanding during this time. If you encounter any issues, please don't hesitate to contact our support team.

Thank you.

Best regards,

Services Affected: provisioning services

Location: GLOBAL

Start time: 2025-04-09T12:00:00UTC

End time: 2025-04-09T16:00:00UTC

Duration: 0d 4h 0m

Description: Dear Customer,

We are pleased to inform you that the scheduled maintenance on our backend platform has been successfully completed. All systems are now operational, and there should be no further disruptions.

We appreciate your patience and understanding during this time. If you encounter any issues, please don't hesitate to contact our support team.

Thank you.

Best regards,

Services Affected: provisioning services

Location: GLOBAL

Start time: 2025-04-09T12:00:00UTC

End time: 2025-04-09T16:00:00UTC

Duration: 0d 4h 0m

Description: Dear Customer,

We are pleased to inform you that the scheduled maintenance on our backend platform has been successfully completed. All systems are now operational, and there should be no further disruptions.

We appreciate your patience and understanding during this time. If you encounter any issues, please don't hesitate to contact our support team.

Thank you.

Best regards,

Services Affected: provisioning services

Location: GLOBAL

Start time: 2025-04-09T12:00:00UTC

End time: 2025-04-09T16:00:00UTC

Duration: 0d 4h 0m

Description: Dear Customer,

We are pleased to inform you that the scheduled maintenance on our backend platform has been successfully completed. All systems are now operational, and there should be no further disruptions.

We appreciate your patience and understanding during this time. If you encounter any issues, please don't hesitate to contact our support team.

Thank you.

Best regards,

Services Affected: provisioning services

Location: GLOBAL

Start time: 2025-04-09T12:00:00UTC

End time: 2025-04-09T16:00:00UTC

Duration: 0d 4h 0m

Description: Dear Customer,

We are pleased to inform you that the scheduled maintenance on our backend platform has been successfully completed. All systems are now operational, and there should be no further disruptions.

We appreciate your patience and understanding during this time. If you encounter any issues, please don't hesitate to contact our support team.

Thank you.

Best regards,

Services Affected: provisioning services

Location: GLOBAL

Start time: 2025-04-09T12:00:00UTC

End time: 2025-04-09T16:00:00UTC

Duration: 0d 4h 0m

Description: Dear Customer,

We are pleased to inform you that the scheduled maintenance on our backend platform has been successfully completed. All systems are now operational, and there should be no further disruptions.

We appreciate your patience and understanding during this time. If you encounter any issues, please don't hesitate to contact our support team.

Thank you.

Best regards,

Services Affected: provisioning services

Location: GLOBAL

Start time: 2025-04-09T12:00:00UTC

End time: 2025-04-09T16:00:00UTC

Duration: 0d 4h 0m

Description: Dear Customer,

We are pleased to inform you that the scheduled maintenance on our backend platform has been successfully completed. All systems are now operational, and there should be no further disruptions.

We appreciate your patience and understanding during this time. If you encounter any issues, please don't hesitate to contact our support team.

Thank you.

Best regards,

Services Affected: provisioning services

Location: GLOBAL

Start time: 2025-04-09T12:00:00UTC

End time: 2025-04-09T16:00:00UTC

Duration: 0d 4h 0m

Description: Dear Customer,

This is to notify you that our Global Connectivity Provider will perform a maintenance on April 09th at 09:00 UTC.

Maintenance details:

Maintenance to perform a non-service impacting backbone migration activity on their network between different hubs.

Start time/End time/Duration:

Service window start: 2025-04-09 09:00 UTC

Service window end: 2025-04-09 16:00 UTC

Services at risk: Sigtran / Daimeter LTE and Diameter PGW

Impact: No impact to services.

Our sincerest apologies for any inconvenience this may cause.

Should you require further information, please do not hesitate to contact G+D IoT support.

Best Regards,

G+D Mobile Security

Network Operations Center

** Please do not reply to this email. For any questions, please raise a ticket through your eportal**

Services Affected: Data

Location: GLOBAL

Start time: 2025-04-09T09:00:00UTC

End time: 2025-04-09T16:00:00UTC

Duration: 0d 7h 0m

Description: Dear Customer,

This is to notify you that our Global Connectivity Provider will perform a maintenance on April 09th at 09:00 UTC.

Maintenance details:

Maintenance to perform a non-service impacting backbone migration activity on their network between different hubs.

Start time/End time/Duration:

Service window start: 2025-04-09 09:00 UTC

Service window end: 2025-04-09 16:00 UTC

Services at risk: RADIUS.

Impact: No impact to services.

Our sincerest apologies for any inconvenience this may cause.

Should you require further information, please do not hesitate to contact G+D IoT support.

Best Regards,

G+D Mobile Security

Network Operations Center

** Please do not reply to this email. For any questions, please raise a ticket through your eportal**

Services Affected: Data

Location: GLOBAL

Start time: 2025-04-09T09:00:00UTC

End time: 2025-04-09T16:00:00UTC

Duration: 0d 7h 0m

Description: Dear Customer,

This is to notify you that our Global Connectivity Provider will perform a maintenance on April 09th at 09:00hs UTC.

Maintenance details:

Maintenance to perform a non-service impacting backbone migration activity on their network between different hubs.

Start time/End time/Duration:

Service window start: 2025-04-09 09:00 UTC

Service window end: 2025-04-09 16:00 UTC

Services at risk: RADIUS, Signalling and Gi.

Impact: No impact to services.

Our sincerest apologies for any inconvenience this may cause.

Should you require further information, please do not hesitate to contact G+D IoT support.

Best Regards,

G+D Mobile Security

Network Operations Center

** Please do not reply to this email. For any questions, please raise a ticket through your eportal**

Services Affected: Data

Location: GLOBAL

Start time: 2025-04-09T09:00:00UTC

End time: 2025-04-09T16:00:00UTC

Duration: 0d 7h 0m

Description: Dear Customer,

This is to notify you that our Network Provider will perform a maintenance on March 07th at 05:00 UTC.

Maintenance details:

Our transport partner's provider will be replacing a section of cable in Stratton, NE. GPS coordinates are 40.14449, -101.24274.

Services impacted: VPN and Direct Connec

Impact: Protected service will lose resilience and be At Risk

(Start time/End time/Duration) :

07-Apr-2025 00:01 to 07-Apr-2025 06:00 ( Central )

07-Apr-2025 05:01 to 07-Apr-2025 11:00 ( GMT )

Services Affected: data

Location: GLOBAL

Start time: 2025-04-07T05:00:00Z

End time: 2025-04-07T11:00:00Z

Duration: 0d 6h 0m

Description: Dear Customer,

This is to notify you that our Network Provider will perform a maintenance on March 07th at 05:00 UTC.

Maintenance details:

Our transport partner's provider will be replacing a section of cable in Stratton, NE. GPS coordinates are 40.14449, -101.24274.

Services impacted: VPN and Direct Connec

Impact: Protected service will lose resilience and be At Risk

(Start time/End time/Duration) :

07-Apr-2025 00:01 to 07-Apr-2025 06:00 ( Central )

07-Apr-2025 05:01 to 07-Apr-2025 11:00 ( GMT )

Services Affected: data

Location: GLOBAL

Start time: 2025-04-07T05:00:00Z

End time: 2025-04-07T11:00:00Z

Duration: 0d 6h 0m

Description: Dear Customer,

This is to notify you that our Network Provider will perform a maintenance on March 07th at 05:00 UTC.

Maintenance details:

Our transport partner's provider will be replacing a section of cable in Stratton, NE. GPS coordinates are 40.14449, -101.24274.

Services impacted: VPN and Direct Connec

Impact: Protected service will lose resilience and be At Risk

(Start time/End time/Duration) :

07-Apr-2025 00:01 to 07-Apr-2025 06:00 ( Central )

07-Apr-2025 05:01 to 07-Apr-2025 11:00 ( GMT )

Services Affected: data

Location: GLOBAL

Start time: 2025-04-07T05:00:00Z

End time: 2025-04-07T11:00:00Z

Duration: 0d 6h 0m

Description: Dear Customer,

This is to notify you that our Network Provider will perform a maintenance on March 07th at 05:00 UTC.

Maintenance details:

Our transport partner's provider will be replacing a section of cable in Stratton, NE. GPS coordinates are 40.14449, -101.24274.

Services impacted: VPN and Direct Connec

Impact: Protected service will lose resilience and be At Risk

(Start time/End time/Duration) :

07-Apr-2025 00:01 to 07-Apr-2025 06:00 ( Central )

07-Apr-2025 05:01 to 07-Apr-2025 11:00 ( GMT )

Services Affected: data

Location: GLOBAL

Start time: 2025-04-07T05:00:00Z

End time: 2025-04-07T11:00:00Z

Duration: 0d 6h 0m

Description: Dear Customer,

  This is to notify you that our Network Provider will perform a maintenance on April 09th at 04:00 UTC.

Maintenance details:

Maintenance to perform OTDR measurements, scoping, cleaning, and checking of cabling and patches to attempt to resolve fiber degradation on stretch and avoid unannounced outage.

Start time/End time/Duration:

Service window start: 2025-04-09 04:00 UTC

Service window end: 2025-04-09 08:00 UTC

Impacted services at risk: Diameter and IPX

Impact: at risk of increased data latency and loss of resilience.

Services Affected: data

Location: United States

Start time: 2025-04-09T04:00:00Z

End time: 2025-04-09T08:00:00Z

Duration: 0d 4h 0m