Past Incidents

Description: Maintenance completed

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-05-21 21:00:00 UTC

End time: 2025-05-21 22:00:00 UTC

Duration: 0d 1h 0m

Description: Maintenance completed

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-05-21 21:00:00 UTC

End time: 2025-05-21 22:00:00 UTC

Duration: 0d 1h 0m

Description: Dear Customer,

We would like to inform you that UKJ will be performing configuration changes to their legacy PGW's (Packet Gateways) on May 29th from 10:00 to 13:00 (UTC). During this scheduled maintenance window, the network vendor will apply configuration changes in a controlled manner, updating one PGW at a time to ensure service stability

Please note that no service impact is expected during this operation. In the unlikely event of any issues, the changes will be rolled back to the previous configuration.

Thank you,

Best regards.

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2025-05-29 10:00:00 UTC

End time: 2025-05-29 13:00:00 UTC

Duration: 0d 3h 0m

Description: Dear customer, this is to inform you that the issue has been resolved.

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2025-05-22 13:00:00 UTC

End time: 2025-05-22 17:00:00 UTC

Duration: 0d 4h 0m

Description: Dear Customer,

We would like to inform you of a scheduled maintenance on the ROTN infrastructure, taking place on July 1st from 14:00 to 17:00 (UTC).

During this maintenance window, there may be up to 3 hours of unavailability for API requests and provisioning services. Additionally, subscription requests may remain in an "In Progress" state during this time, but they will be automatically processed once the maintenance is complete.

We apologize for any inconvenience this may cause and appreciate your understanding.

Thank you,

Best regards,

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2025-06-01 14:00:00 UTC

End time: 2025-06-01 17:00:00 UTC

Duration: 0d 3h 0m

Description: Dear Customer,

We would like to inform you about a scheduled maintenance activity on one of our Packey Gateways in the UK to install a new software version.

During this time, customers will experience brief service interruptions or degraded performance. Our team takes all necessary precautions to minimize any impact and ensure a smooth upgrade process.

Maintenance Details:

Start Date/Time: May 21st, 2025 23:30 UTC

End Date/Time: May 22nd, 2025 00:30 UTC

Services impacted: data641003 and globaldata APNs

Impact: Brief interruption and degraded performance during the maintenance.

Our sincerest apologies for any inconvenience this may cause.

Should you require further information, please do not hesitate to contact G+D IoT support.

Best Regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-05-21 23:30:00 UTC

End time: 2025-05-22 00:30:00 UTC

Duration: 0d 1h 0m

Description: Dear Customer,

We would like to inform you about a scheduled maintenance activity on one of our Packey Gateways in the UK to install a new software version.

During this time, customers will experience brief service interruptions or degraded performance. Our team takes all necessary precautions to minimize any impact and ensure a smooth upgrade process.

Maintenance Details:

Start Date/Time: May 21st, 2025 23:30 UTC

End Date/Time: May 22nd, 2025 00:30 UTC

Services impacted: data641003 and globaldata APNs

Impact: Brief interruption and degraded performance during the maintenance.

Our sincerest apologies for any inconvenience this may cause.

Should you require further information, please do not hesitate to contact G+D IoT support.

Best Regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-05-21 23:30:00 UTC

End time: 2025-05-22 00:30:00 UTC

Duration: 0d 1h 0m

Description: Dear Customer,

We would like to inform you about a scheduled maintenance activity on one of our Packey Gateways in the UK to install a new software version.

During this time, customers will experience brief service interruptions or degraded performance. Our team takes all necessary precautions to minimize any impact and ensure a smooth upgrade process.

Maintenance Details:

Start Date/Time: May 21st, 2025 23:30 UTC

End Date/Time: May 22nd, 2025 00:30 UTC

Services impacted: data641003 and globaldata APNs

Impact: Brief interruption and degraded performance during the maintenance.

Our sincerest apologies for any inconvenience this may cause.

Should you require further information, please do not hesitate to contact G+D IoT support.

Best Regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-05-21 23:30:00 UTC

End time: 2025-05-22 00:30:00 UTC

Duration: 0d 1h 0m

Description: Maintenance completed

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-05-13 23:00:00 UTC

End time: 2025-05-13 23:30:00 UTC

Duration: 0d 0h 30m

Description: Maintenance completed

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-05-13 23:00:00 UTC

End time: 2025-05-13 23:30:00 UTC

Duration: 0d 0h 30m

Description: Maintenance completed

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-05-13 23:00:00 UTC

End time: 2025-05-13 23:30:00 UTC

Duration: 0d 0h 30m