Some systems are experiencing issues

About This Site

This is the AirOn360 IoT Suite status page. Here you can check the current status of our systems in real time, as well as a list of all past incidents. You can also check this page to see if there are any planned or unplanned network outages in real time.

Past Incidents

Friday 6th June 2025

NATM SIMs Connectivity 06062025 NATM Incident Notification - NEW-natm sims connectivity

Description:

Dear Customer, We would like to inform you that we are currently experiencing issues with NATM SIMs activations. Our escalation teams are actively working to resolve the matter as quickly as possible.

We will provide further updates as soon as more information becomes available.

Start Date/Time: June 6th, 01:00 UTC.

End Date/Time: TBD

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2025-06-06 01:00:00 UTC

End time: N/A

Duration: N/A

AirOn360 IoT Suite 10062025 IoT Suite Planned Maintenance Notification - NEW

Description: Dear Customer,

We would like to inform you of a scheduled maintenance activity on our eSIM operations service, as part of our ongoing efforts to enhance service quality and reliability.

The maintenance will take place on June 10 at 08:00 UTC and is expected to last approximately four hours. During this time, you may experience brief service interruptions in your eSIM operations, such as profile downloads.

Our development team will take all necessary precautions to minimize any impact and ensure a smooth upgrade process.

We appreciate your understanding and cooperation. Should you have any questions or concerns, please feel free to contact us.

Thank you.

Services Affected: eSIM Actions

Location: GLOBAL

Start time: 2025-06-10 08:00:00 UTC

End time: 2025-06-10 12:00:00 UTC

Duration: 0d 4h 0m

Thursday 5th June 2025

No incidents reported

Wednesday 4th June 2025

No incidents reported

Tuesday 3rd June 2025

No incidents reported

Monday 2nd June 2025

NAUS SIMs Connectivity 05062025 Planned Maintenance Notification - NEW-naus sims connectivity

Description: Dear Customer,

We would like to inform you of a scheduled maintenance activity on our Packet Gateway in New York, as part of our ongoing efforts to enhance service quality and reliability.

Maintenance will take place on June 5 at 03:30 UTC and is expected to last approximately one hour. During this time, you may experience brief service interruptions or degraded network performance.

Our Network Operations (NetOps L3) team will take all necessary precautions to minimize any impact and ensure a smooth upgrade process.

We appreciate your understanding and cooperation. Should you have any questions or concerns, please feel free to contact us.

Thank you,

Regards.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-06-05 03:30:00 UTC

End time: 2025-06-05 06:30:00 UTC

Duration: 0d 3h 0m

ROTAM SIMs Connectivity 05062025 Planned Maintenance Notification - NEW-rotam sims connectivity

Description: Dear Customer,

We would like to inform you of a scheduled maintenance activity on our Packet Gateway in New York, as part of our ongoing efforts to enhance service quality and reliability.

Maintenance will take place on June 5 at 03:30 UTC and is expected to last approximately one hour. During this time, you may experience brief service interruptions or degraded network performance.

Our Network Operations (NetOps L3) team will take all necessary precautions to minimize any impact and ensure a smooth upgrade process.

We appreciate your understanding and cooperation. Should you have any questions or concerns, please feel free to contact us.

Thank you,

Regards.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-06-05 03:30:00 UTC

End time: 2025-06-05 06:30:00 UTC

Duration: 0d 3h 0m

Sunday 1st June 2025

No incidents reported

Saturday 31st May 2025

No incidents reported

Friday 30th May 2025

ROPDT SIMs Connectivity 30052025 ROPDT Incident Notification - NEW-ropdt sims connectivity

Description: This is to inform you that the issue with the ROPDT network has been resolved.

Data services should now be working normally.

We will share the RCA (Root Cause Analysis) as soon as it's available.

Again, we apologize for any inconveniences this may have caused.

Thank you for your understanding.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-05-30 03:00:00 UTC

End time: 2025-05-30 19:00:00 UTC

Duration: 0d 16h 0m

Thursday 29th May 2025

No incidents reported

Wednesday 28th May 2025

No incidents reported

Tuesday 27th May 2025

No incidents reported

Monday 26th May 2025

No incidents reported

Sunday 25th May 2025

No incidents reported

Saturday 24th May 2025

No incidents reported