Past Incidents

Description:

Dear Customer, We would like to inform you that we are currently experiencing issues with NATM SIMs activations. Our escalation teams are actively working to resolve the matter as quickly as possible.

We will provide further updates as soon as more information becomes available.

Start Date/Time: June 6th, 01:00 UTC.

End Date/Time: TBD

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2025-06-06 01:00:00 UTC

End time: N/A

Duration: N/A

Description: Dear Customer,

We would like to inform you of a scheduled maintenance activity on our Packet Gateway in New York, as part of our ongoing efforts to enhance service quality and reliability.

Maintenance will take place on June 5 at 03:30 UTC and is expected to last approximately one hour. During this time, you may experience brief service interruptions or degraded network performance.

Our Network Operations (NetOps L3) team will take all necessary precautions to minimize any impact and ensure a smooth upgrade process.

We appreciate your understanding and cooperation. Should you have any questions or concerns, please feel free to contact us.

Thank you,

Regards.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-06-05 03:30:00 UTC

End time: 2025-06-05 06:30:00 UTC

Duration: 0d 3h 0m

Description: This is to inform you that the issue with the ROPDT network has been resolved.

Data services should now be working normally.

We will share the RCA (Root Cause Analysis) as soon as it's available.

Again, we apologize for any inconveniences this may have caused.

Thank you for your understanding.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-05-30 03:00:00 UTC

End time: 2025-05-30 19:00:00 UTC

Duration: 0d 16h 0m