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About This Site

This is the AirOn360 IoT Suite status page. Here you can check the current status of our systems in real time, as well as a list of all past incidents. You can also check this page to see if there are any planned or unplanned network outages in real time.

Past Incidents

Wednesday 3rd September 2025

UKJ SIMs Connectivity 03092025 UKJ Incident Notification-ukj sims connectivity

Description: UKJ has informed us they are currently experiencing a high volume of requests, which is causing delays in SIM provisioning.

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2025-09-03 07:26:00 UTC-00:00

End time: N/A

Duration: N/A

Status: SCHEDULED

  • Description: Dear customer,

    UKJ has confirmed that this issue is now resolved.

    SIM provisioning has returned to normal performance, the backlog of requests has cleared, and processing times are consistently within expected levels.

    Services Affected: Provisioning Services

    Location: GLOBAL

    Start time: 2025-09-03 07:26:00 UTC-00:00

    End time: 2025-09-03 20:30:00 UTC-00:00

    Duration: 0d 13h 4m

    Status: RESOLVED

  • Description: Dear customer,

    UKJ has informed us that the backlog of provisioning requests has reached stable levels.

    Order processing times are now back to expected performance, with no significant delays.

    They will continue to monitor both the backlog and processing times to confirm full resolution.

    Connectivity and data services remain unimpacted.

    If you have any issues, please open a ticket in the ePortal.

    Apologies for the inconvenience this may have caused.

    Services Affected: Provisioning Services

    Location: GLOBAL

    Start time: 2025-09-03 07:26:00 UTC-00:00

    End time: N/A

    Duration: N/A

    Status: MONITORING

  • Description: Dear customer,

    UKJ has informed us that they are seeing a steady decrease in the backlog of provisioning requests, but delays remain. Orders are still processing successfully, though completion times remain longer than normal.

    Connectivity and data services remain unimpacted.

    Services Affected: Provisioning Services

    Location: GLOBAL

    Start time: 2025-09-03 07:26:00 UTC-00:00

    End time: N/A

    Duration: N/A

    Status: UPDATE

  • Description: UKJ has informed us that they are seeing a steady decrease in the backlog of provisioning requests, but delays remain. Orders are still processing successfully, though completion times remain longer than normal. Connectivity and data services remain unimpacted.

    Services Affected: Provisioning Services

    Location: GLOBAL

    Start time: 2025-09-03 07:26:00 UTC-00:00

    End time: N/A

    Duration: N/A

    Status: NEW

  • Description: UKJ has informed us they are currently experiencing a high volume of requests, which is causing delays in SIM provisioning.

    Services Affected: Provisioning Services

    Location: GLOBAL

    Start time: 2025-09-03 07:26:00 UTC-00:00

    End time: N/A

    Duration: N/A

    Status: NEW

    • Tuesday 2nd September 2025

    No incidents reported

    Monday 1st September 2025

    No incidents reported

    Sunday 31st August 2025

    No incidents reported

    Saturday 30th August 2025

    No incidents reported

    Friday 29th August 2025

    No incidents reported

    Thursday 28th August 2025

    No incidents reported

    Wednesday 27th August 2025

    UKJ SIMs Connectivity 05092025 UKJ Planned Maintenance Notification - NEW-ukj sims connectivity

    Description: DESCRIPTION

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-09-05 09:00:00 UTC

    End time: 2025-09-05 17:00:00 UTC

    Duration: 0d 8h 0m

    Status: SCHEDULED

  • Description: DESCRIPTION

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-09-05 09:00:00 UTC

    End time: 2025-09-05 17:00:00 UTC

    Duration: 0d 8h 0m

    Status: RESOLVED

  • Description: DESCRIPTION

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-09-05 09:00:00 UTC

    End time: 2025-09-05 17:00:00 UTC

    Duration: 0d 8h 0m

    Status: NEW

    • UKJ SIMs Connectivity 04092025 UKJ Planned Maintenance Notification - NEW-ukj sims connectivity

    Description: Dear Customer,

        This is to inform you about a planned maintenance our Network provider will perform on September 4th, 2025, at 09:00 UTC.

    Details of the maintenance: Planned migration activity on the UK part of the provider's network.

    Maintenance Window:

    Service window start: 2025-09-04 09:00 UTC

    Service window end: 2025-09-04 17:00 UTC

    Backup Window:

    Service window start: 2025-09-08 09:00 UTC

    Service window end: 2025-09-08 17:00 UTC

    Impacted Services:

    Signalling

    RADIUS

    Diameter

    Gi traffic

    Impact: Protected services will lose resilience and be At Risk.

    Should you require further information, please do not hesitate to contact G+D IoT support.

    Services Affected: Data Services

    Location: EMEA

    Start time: 2025-09-04 09:00:00 UTC

    End time: 2025-09-04 17:00:00 UTC

    Duration: 0d 8h 0m

    Status: SCHEDULED

  • Description: Dear Customer,

        This is to inform you about a planned maintenance our Network provider will perform on September 4th, 2025, at 09:00 UTC.

    Details of the maintenance: Planned migration activity on the UK part of the provider's network.

    Maintenance Window:

    Service window start: 2025-09-04 09:00 UTC

    Service window end: 2025-09-04 17:00 UTC

    Backup Window:

    Service window start: 2025-09-08 09:00 UTC

    Service window end: 2025-09-08 17:00 UTC

    Impacted Services:

    Signalling

    RADIUS

    Diameter

    Gi traffic

    Impact: Protected services will lose resilience and be At Risk.

    Should you require further information, please do not hesitate to contact G+D IoT support.

    Services Affected: Data Services

    Location: EMEA

    Start time: 2025-09-04 09:00:00 UTC

    End time: 2025-09-04 17:00:00 UTC

    Duration: 0d 8h 0m

    Status: RESOLVED

  • Description: Dear Customer,

        This is to inform you about a planned maintenance our Network provider will perform on September 4th, 2025, at 09:00 UTC.

    Details of the maintenance: Planned migration activity on the UK part of the provider's network.

    Maintenance Window:

    Service window start: 2025-09-04 09:00 UTC

    Service window end: 2025-09-04 17:00 UTC

    Backup Window:

    Service window start: 2025-09-08 09:00 UTC

    Service window end: 2025-09-08 17:00 UTC

    Impacted Services:

    Signalling

    RADIUS

    Diameter

    Gi traffic

    Impact: Protected services will lose resilience and be At Risk.

    Should you require further information, please do not hesitate to contact G+D IoT support.

    Services Affected: Data Services

    Location: EMEA

    Start time: 2025-09-04 09:00:00 UTC

    End time: 2025-09-04 17:00:00 UTC

    Duration: 0d 8h 0m

    Status: NEW

    • Tuesday 26th August 2025

    No incidents reported

    Monday 25th August 2025

    No incidents reported

    Sunday 24th August 2025

    No incidents reported

    Saturday 23rd August 2025

    ROPD SIMs Connectivity 26082025 - P-GW3 Planned Maintenance Notification-ropd sims connectivity

    Description:Dear customer,

             This is to notify you about a planned maintenance we will perform on August 26, 2025, at 23:00 UTC.

    Our Network Operations team will perform maintenance work on our P-GW3 to ensure better performance.

    During that time, customers using the eal APN might experience brief service interruptions or degraded performance.

    Our team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

    Start Date/Time: August 26th, 23:00 UTC.

    End Date/Time: August 27th, 00:00 UTC.

    We offer our sincerest apologies for any inconvenience this may cause.

    Should you require further information, please do not hesitate to contact G+D IoT support.

    Best Regards,

    G+D Mobile Security

    Network Operations Center

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-08-26 23:00:00 UTC

    End time: 2025-08-27 00:00:00 UTC

    Duration: 0d 1h 0m

    Status: SCHEDULED

  • Description:Dear customer,

             This is to notify you about a planned maintenance we will perform on August 26, 2025, at 23:00 UTC.

    Our Network Operations team will perform maintenance work on our P-GW3 to ensure better performance.

    During that time, customers using the eal APN might experience brief service interruptions or degraded performance.

    Our team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

    Start Date/Time: August 26th, 23:00 UTC.

    End Date/Time: August 27th, 00:00 UTC.

    We offer our sincerest apologies for any inconvenience this may cause.

    Should you require further information, please do not hesitate to contact G+D IoT support.

    Best Regards,

    G+D Mobile Security

    Network Operations Center

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-08-26 23:00:00 UTC

    End time: 2025-08-27 00:00:00 UTC

    Duration: 0d 1h 0m

    Status: RESOLVED

  • Description:Dear customer,

             This is to notify you about a planned maintenance we will perform on August 26, 2025, at 23:00 UTC.

    Our Network Operations team will perform maintenance work on our P-GW3 to ensure better performance.

    During that time, customers using the eal APN might experience brief service interruptions or degraded performance.

    Our team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

    Start Date/Time: August 26th, 23:00 UTC.

    End Date/Time: August 27th, 00:00 UTC.

    We offer our sincerest apologies for any inconvenience this may cause.

    Should you require further information, please do not hesitate to contact G+D IoT support.

    Best Regards,

    G+D Mobile Security

    Network Operations Center

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-08-26 23:00:00 UTC

    End time: 2025-08-27 00:00:00 UTC

    Duration: 0d 1h 0m

    Status: NEW

    • ROPD SIMs Connectivity 26082025 P-GW3 Planned Maintenance Notification-ropd sims connectivity

    Description: Dear customer,

                   This is to notify you about a planned maintenance we will perform on August 26, 2025, at 23:00 UTC.

    Our Network Operations team will perform maintenance work on our P-GW3 to ensure better performance.

    During that time, customers using the dataconnect APN might experience brief service interruptions or degraded performance.

    Our team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

    Start Date/Time: August 26th, 23:00 UTC.

    End Date/Time: August 27th, 00:00 UTC.

    We offer our sincerest apologies for any inconvenience this may cause.

    Should you require further information, please do not hesitate to contact G+D IoT support.

    Best Regards,

    G+D Mobile Security

    Network Operations Center

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-08-26 23:00:00 UTC

    End time: 2025-08-27 00:00:00 UTC

    Duration: 0d 1h 0m

    Status: SCHEDULED

  • Description: Dear customer,

                   This is to notify you about a planned maintenance we will perform on August 26, 2025, at 23:00 UTC.

    Our Network Operations team will perform maintenance work on our P-GW3 to ensure better performance.

    During that time, customers using the dataconnect APN might experience brief service interruptions or degraded performance.

    Our team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

    Start Date/Time: August 26th, 23:00 UTC.

    End Date/Time: August 27th, 00:00 UTC.

    We offer our sincerest apologies for any inconvenience this may cause.

    Should you require further information, please do not hesitate to contact G+D IoT support.

    Best Regards,

    G+D Mobile Security

    Network Operations Center

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-08-26 23:00:00 UTC

    End time: 2025-08-27 00:00:00 UTC

    Duration: 0d 1h 0m

    Status: RESOLVED

  • Description: Dear customer,

                   This is to notify you about a planned maintenance we will perform on August 26, 2025, at 23:00 UTC.

    Our Network Operations team will perform maintenance work on our P-GW3 to ensure better performance.

    During that time, customers using the dataconnect APN might experience brief service interruptions or degraded performance.

    Our team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

    Start Date/Time: August 26th, 23:00 UTC.

    End Date/Time: August 27th, 00:00 UTC.

    We offer our sincerest apologies for any inconvenience this may cause.

    Should you require further information, please do not hesitate to contact G+D IoT support.

    Best Regards,

    G+D Mobile Security

    Network Operations Center

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-08-26 23:00:00 UTC

    End time: 2025-08-27 00:00:00 UTC

    Duration: 0d 1h 0m

    Status: NEW

    • ROPD SIMs Connectivity 26082025 P-GW3 Planned Maintenance notification-ropd sims connectivity

    Description: Dear customer,

                   This is to notify you about a planned maintenance we will perform on August 26, 2025, at 23:00 UTC.

    Our Network Operations team will perform maintenance work on our P-GW3 to ensure better performance.

    During that time, customers using the data641003 APN might experience brief service interruptions or degraded performance.

    Our team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

    Start Date/Time: August 26th, 23:00 UTC.

    End Date/Time: August 27th, 00:00 UTC.

    We offer our sincerest apologies for any inconvenience this may cause.

    Should you require further information, please do not hesitate to contact G+D IoT support.

    Best Regards,

    G+D Mobile Security

    Network Operations Center

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-08-26 23:00:00 UTC

    End time: 2025-08-27 00:00:00 UTC

    Duration: 0d 1h 0m

    Status: SCHEDULED

  • Description: Dear customer,

                   This is to notify you about a planned maintenance we will perform on August 26, 2025, at 23:00 UTC.

    Our Network Operations team will perform maintenance work on our P-GW3 to ensure better performance.

    During that time, customers using the data641003 APN might experience brief service interruptions or degraded performance.

    Our team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

    Start Date/Time: August 26th, 23:00 UTC.

    End Date/Time: August 27th, 00:00 UTC.

    We offer our sincerest apologies for any inconvenience this may cause.

    Should you require further information, please do not hesitate to contact G+D IoT support.

    Best Regards,

    G+D Mobile Security

    Network Operations Center

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-08-26 23:00:00 UTC

    End time: 2025-08-27 00:00:00 UTC

    Duration: 0d 1h 0m

    Status: RESOLVED

  • Description: Dear customer,

                   This is to notify you about a planned maintenance we will perform on August 26, 2025, at 23:00 UTC.

    Our Network Operations team will perform maintenance work on our P-GW3 to ensure better performance.

    During that time, customers using the data641003 APN might experience brief service interruptions or degraded performance.

    Our team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

    Start Date/Time: August 26th, 23:00 UTC.

    End Date/Time: August 27th, 00:00 UTC.

    We offer our sincerest apologies for any inconvenience this may cause.

    Should you require further information, please do not hesitate to contact G+D IoT support.

    Best Regards,

    G+D Mobile Security

    Network Operations Center

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-08-26 23:00:00 UTC

    End time: 2025-08-27 00:00:00 UTC

    Duration: 0d 1h 0m

    Status: NEW

    • ROPD SIMs Connectivity 26082025 - P-GW3 Maintenance Notification-ropd sims connectivity

    Description: Dear customer,

                   This is to notify you about a planned maintenance we will perform on August 26, 2025, at 23:00 UTC.

    Our Network Operations team will perform maintenance work on our P-GW3 to ensure better performance.

    During that time, customers using the bmair APN might experience brief service interruptions or degraded performance.

    Our team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

    Start Date/Time: August 26th, 23:00 UTC.

    End Date/Time: August 27th, 00:00 UTC.

    We offer our sincerest apologies for any inconvenience this may cause.

    Should you require further information, please do not hesitate to contact G+D IoT support.

    Best Regards,

    G+D Mobile Security

    Network Operations Center

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-08-26 23:00:00 UTC

    End time: 2025-08-27 00:00:00 UTC

    Duration: 0d 1h 0m

    Status: SCHEDULED

  • Description: Dear customer,

                   This is to notify you about a planned maintenance we will perform on August 26, 2025, at 23:00 UTC.

    Our Network Operations team will perform maintenance work on our P-GW3 to ensure better performance.

    During that time, customers using the bmair APN might experience brief service interruptions or degraded performance.

    Our team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

    Start Date/Time: August 26th, 23:00 UTC.

    End Date/Time: August 27th, 00:00 UTC.

    We offer our sincerest apologies for any inconvenience this may cause.

    Should you require further information, please do not hesitate to contact G+D IoT support.

    Best Regards,

    G+D Mobile Security

    Network Operations Center

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-08-26 23:00:00 UTC

    End time: 2025-08-27 00:00:00 UTC

    Duration: 0d 1h 0m

    Status: RESOLVED

  • Description: Dear customer,

                   This is to notify you about a planned maintenance we will perform on August 26, 2025, at 23:00 UTC.

    Our Network Operations team will perform maintenance work on our P-GW3 to ensure better performance.

    During that time, customers using the bmair APN might experience brief service interruptions or degraded performance.

    Our team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

    Start Date/Time: August 26th, 23:00 UTC.

    End Date/Time: August 27th, 00:00 UTC.

    We offer our sincerest apologies for any inconvenience this may cause.

    Should you require further information, please do not hesitate to contact G+D IoT support.

    Best Regards,

    G+D Mobile Security

    Network Operations Center

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-08-26 23:00:00 UTC

    End time: 2025-08-27 00:00:00 UTC

    Duration: 0d 1h 0m

    Status: NEW

    • Friday 22nd August 2025

    NATM SIMs Connectivity 22082025 Incident Notification - RESOLVED

    Description: Dear Customer,

    We would like to inform you of an ongoing incident affecting NATM services. We are currently experiencing a degradation in service performance and are actively working to resolve the issue.

    Some APIs may not be functioning as expected. While you may continue with normal operations, please note that some transactions may fail or experience delays. Failed transactions will be retried automatically, and delayed transactions will be processed once the issue is resolved.

    Provisioning services, including activations, suspensions, and subscriptions, are currently impacted.

    We appreciate your patience and understanding.

    Regards.

    Services Affected: Provisioning Services

    Location: GLOBAL

    Start time: 2025-08-22 12:00:00 UTC

    End time: 2025-08-22 14:00:00 UTC

    Duration: 2 hours

    Status: NEW

  • Description: Dear Customer,

    We would like to inform you that the earlier reported issue affecting NATM services has been fully resolved. System functionality has returned to normal, and all services are operating as expected.

    We appreciate your patience and understanding during this time.

    If you continue to experience any issues, please don’t hesitate to reach out.

    Thank you,

    Regards.

    Services Affected: Provisioning Services

    Location: GLOBAL

    Start time: 2025-08-22 12:00:00 UTC

    End time: 2025-08-22 14:00:00 UTC

    Duration: 0d 2h 0m

    Status: RESOLVED

    • Thursday 21st August 2025

    No incidents reported