Description: Dear Customer,
We would like to inform you of an issue on the EE network in the UK that is currently affecting roaming customers using ROTN and ROPD.
Devices attempting to roam on EE may experience difficulties registering and could encounter unstable data, SMS, and voice services. This issue is currently isolated to EE. Other UK networks are operating normally and should be used wherever possible.
We are working closely with our network partners to resolve the issue and will share further updates as soon as possible.
Thank you for your understanding.
Kind regards,
Services Affected: Data Services,Voice Services,SMS Services
Location: United Kingdom
Start time: 2025-11-18 12:50:00 UTC
End time: N/A
Duration: N/A
Status: NEW
Description: Dear Customer,
The issue with EE in the UK has been resolved, and traffic has returned to pre-incident levels. Our tests are now successful, and we have also received reports of improvements from other parties.
EE has confirmed that the issue is resolved. It was caused by problems with one of their network links. We now consider this incident closed.
If you still experience any issues, please let us know. Keep in mind that a device reboot may be required.
Thank you,
Kind regards,
Services Affected: Data Services,Voice Services,SMS Services
Location: United Kingdom
Start time: 2025-11-18 12:50:00 UTC
End time: 2025-11-18 16:30:00 UTC
Duration: 0d 3h 40m
Status: RESOLVED
Description: Dear Customer,
Our monitoring tools indicate that traffic is starting to return successfully on the EE network. Devices should now be able to register on EE and utilize data, voice, and SMS services.
We will continue to monitor closely over the next few hours to ensure full stability.
Customers who are still experiencing issues may need to restart their devices.
Thank you,
Kind regards,
Services Affected: Data Services,Voice Services,SMS Services
Location: United Kingdom
Start time: 2025-11-18 12:50:00 UTC
End time: N/A
Duration: N/A
Status: MONITORING
