Incident History

Description:IoT Service Team has identified some performance issues on the ROPD/RODB/ROPDT/ROTEU data connectivity service using the data641003 APN. ​

We're seeing some intermittent packet loss on one of our Packet Gateways, which has been already escalated to our vendor. ​

Services remain stable, but the issue is affecting devices re-registering or establishing data sessions.

Investigations and recovery measures are currently ongoing and the Incident has been prioritized on our side.

Services affected: Data

Location: Global

Start Time: 14-05-2024 14:00

This is to notify you about an unplanned API degradation on our UKJ network. You may experience an issue when trying to Activate, Suspend or Purge your UKJ SIMs at the moment. The situation has been escalated to the network engineers. We will share with you further updates as soon as these become available.

Start date: 2024-04-25 15:30 UTC

Dear Customer,

This is to notify you that yesterday at 15:00hs UTC we detected some issues on our PGW1. This lead to an unplanned Emergency Maintenance affecting APN data641003 for under 10 minutes causing no connectivity.

This was escalated to the vendor and has been resolved. Connections are stable and coming back to normal. The engineers are still monitoring it as some intermittent disconnections have happened. RFO is yet to be shared.

Start Date: 22/04/2024 15:00hs UTC

End Date: TBD

Dear Customer,

This is to notify you that yesterday at 15:00hs UTC we detected some issues on our PGW1. This lead to an unplanned Emergency Maintenance affecting APN data641003 for under 10 minutes causing no connectivity.

This was escalated to the vendor and has been resolved. Connections are stable and coming back to normal. The engineers are still monitoring it as some intermittent disconnections have happened. RFO is yet to be shared.

Start Date: 22/04/2024 15:00hs UTC

End Date: TBD

Dear Customer,

This is to notify you that yesterday at 15:00hs UTC we detected some issues on our PGW1. This lead to an unplanned Emergency Maintenance affecting APN data641003 for under 10 minutes causing no connectivity.

This was escalated to the vendor and has been resolved. Connections are stable and coming back to normal. The engineers are still monitoring it as some intermittent disconnections have happened. RFO is yet to be shared.

Start Date: 22/04/2024 15:00hs UTC

End Date: TBD

Description: We have identified an issue causing transmission errors on the network interface on one of our Core Routers at the LD1 Datacenter. This datacenter has traffic from the carriers ROPD, ROPDB, ROTEU using our IP subnet 45.154.16.0/24.

We will be migrating traffic to an alternative path, and during 21:00 - 21:10 UTC data will be disrupted for a few minutes whilst the routing is updated.

Services affected: Data

Location: Global

Start Time: 2024-03-23 21:20 UTC

Description: We have identified an issue causing transmission errors on the network interface on one of our Core Routers at the LD1 Datacenter. This datacenter has traffic from the carriers ROPD, ROPDB, ROTEU using our IP subnet 45.154.16.0/24.

We will be migrating traffic to an alternative path, and during 21:00 - 21:10 UTC data will be disrupted for a few minutes whilst the routing is updated.

Services affected: Data

Location: Global

Start Time: 2024-03-23 21:20 UTC

Description: We have identified an issue causing transmission errors on the network interface on one of our Core Routers at the LD1 Datacenter. This datacenter has traffic from the carriers ROPD, ROPDB, ROTEU using our IP subnet 45.154.16.0/24.

We will be migrating traffic to an alternative path, and during 21:00 - 21:10 UTC data will be disrupted for a few minutes whilst the routing is updated.

Services affected: Data

Location: Global

Start Time: {{ duration }}

Description: We have identified an issue causing transmission errors on the network interface on one of our Core Routers at the LD1 Datacenter. This datacenter has traffic from the carriers ROPD, ROPDB, ROTEU using our IP subnet 45.154.16.0/24.

We will be migrating traffic to an alternative path, and during 21:00 - 21:10 UTC data will be disrupted for a few minutes whilst the routing is updated.

Services affected: Data

Location: Global

Start Time: 2024-03-25 21:00 UTC

Description: We have identified an issue causing transmission errors on the network interface on one of our Core Routers at the LD1 Datacenter. This datacenter has traffic from the carriers ROPD, ROPDB, ROTEU using our IP subnet 45.154.16.0/24.

We will be migrating traffic to an alternative path, and during 21:00 - 21:10 UTC data will be disrupted for a few minutes whilst the routing is updated.

Services affected: Data

Location: Global

Start Time: 2024-03-25 21:00 UTC

Description: All traffic on interconnect links has returned to normal levels, and services were fully restored. Our engineers will be closely monitoring for the next 24 hours.

Services affected: Data

Location: Global

Resolution Time: 15-03-2024 05:00 UTC

Description: The UKJ engineers have reported back that they are in recovery mode and are seeing an improvement. We have tested and we also see much better performance. We are still monitoring however and will keep you updated until confirmed resolution

Services affected: Data

Location: Global

Update Time: 15-03-2024 04:00 UTC

Description: UKJ has reported back to us that location updates are failing due to congestion. We are following-up with them frequently to find out what the engineers are doing to resolve this incident by requesting an action plan and next steps.

Services affected: Data

Location: Global

Update Time: 15-03-2024 03:00 UTC

Description: This is to notify you that we are experiencing a degradation related to our UKJ service that is impacting Data Services. Our engineers continue to troubleshoot the issue and we will provide updates as more information becomes available.

Services affected: Data

Location: Global

Start Time: 15-03-2024 01:00 UTC

Description: We would like to inform you that we noticed some issues in SIMs connectivity for a small number of ROPD SIMs. We are currently investigating the reports of data connectivity issues affecting them. Updates will be shared as soon as there's any.

If you are facing a connectivity issue with your ROPD card, please make sure to open a ticket so we can investigate.

Services affected: ROPD Connectivity

Location: Global

Start Time: 12-03-2024 13:40 UTC

Description: This is to notify you about an API degradation on our UKJ network. You may experience an issue when trying to Activate, Suspend or Purge your UKJ SIMs at the moment. There's a delay on the order processing, so it is taking longer for the actions to be performed. The situation has been escalated to the network engineers, we will share with you further updates as soon as these become available. At the moment, we suggest you to try repeating the same action after 10minutes. Connectivity and data transmission is not affected.

Services affected: UKJ Provisioning

Location: Global

Start Time: 15/02/2024 11:00 UTC

Description: We continue to work with the NATM team to resolve the previously reported issue. As of now, we don't have an ETA from the Network provider. We have found that SIMs from Canada seem to be impacted as well. If you are still facing data connectivity issues in your NATM SIM, please make sure you have a ticket opened with the support team.

Services affected: Data

Location: Mexico, Guatemala, Venezuela and Canada

Start Time: 23-01-2024 09:00 UTC

Description: We continue working with NATM team in order to resolve the previosuly reported issue. If you are still facing data disconnectivity in your NATM SIM, please make sure you have a ticket opened with the support team.

Services affected: Data

Location: Mexico, Guatemala, Venezuela

Start Time: 23-01-2024 18:00 UTC

Description: This is to notify you about an API degradation on our UKJ network. You may experience an issue when trying to Activate, Suspend or Purge your UKJ SIMs at the moment. There's a delay on the order processing, so it is taking longer for the actions to be performed. The situation has been escalated to the network engineers, we will share with you further updates as soon as these become available. At the moment, we suggest you to try repeating the same action after 10minutes.

Services affected: API, Provisioning

Location: Global

Start Time: 18-01-2024 14:30 UTC

Description: This is to notify you that the UKJ API degradation has been resolved and we are now seeing successful API transactions on Pod IoT Suite. If you continue to experience API failures, please open a ticket via the ePortal.

Services affected: API, Provisioning

Scope: Global

Resolution time: 2024-01-11 13:00 UTC

Description: This is to notify you about an unplanned API degradation on our UKJ network. You may experience an issue when trying to Activate, Suspend or Purge your UKJ SIMs at the moment. There's a delay on the order processing, so it is taking longer for the actions to be performed.

The situation has been escalated to the network engineers, we will share with you further updates as soon as these become available.

Services affected: API, Provisioning

Scope: Global

Start time: 2024-01-11 10:00 UTC

Description: This is to notify you about a IoT Suite Portal degradation. Customers in the UK are not being able to log into the platform. This issue is intermittent and it is affecting only the UK. The engineers are addressing the issue with top priority, and updates will be provided as soon as available.

Services affected: IoT Suite Platform

Location: UK

Start Time: 2024-01-10 15:30 UTC

We would like to inform you that we are still working on a permanent solution for the IOT Suite platform degradation. The issue was isolated and we continue working on the fix with our supplier.

As a reminder, the old URLs are available to be used in order to access the portal: podiotsuite.com or api.podiotsuite.com (for API users).

We will update you as soon as there are news.

We would like to inform you that our engineers are still working on a permanent solution for the IOT Suite platform degradation.

In the meantime, you can use the old URLs in order to access the portal as a work around: podiotsuite.com or api.podiotsuite.com (for API users).

As soon as the issue is fixed we will provide a new update.

We would like to inform you that our Engineers are still working on a permanent solution regarding the Pod IOT Suite platform degradation. In the meantime, you can use the old URLs in order to access the portal as a work around: podiotsuite.com or api.podiotsuite.com (for API users).

Thank you for your patience and we apologise again for any inconvenience caused.

This is to notify you about a Pod IOT Suite portal degradation. Some customers are complaining about not being able to log into the platform. This issue is intermittent and not affecting everyone. The engineers are addressing the issue with top priority, and updates will be provided as soon as available.