Past Incidents

Description: Dear Customer,

As part of G+D’s continuous improvement, we would like to inform you that a maintenance activity will take place on the AWS IoT Suite on May 20th, 2026.

Start Time: 2026-05-20 09:00:00 CEST

End Time: 2026-05-20 14:00:00 CEST

During this window, our AWS Cloud Team will perform updates to several AWS services, as well as install security patches

This is a planned standard change of medium type, triggered internally by the G+D AWS Cloud Team. Please note that application downtimes are expected during the maintenance window. A rollback to the previous version will be available if needed.

All applications will be validated by the AWS Cloud Team and IoT Suite Team after the maintenance. Although no mandatory actions are required from your side, we recommend running additional testing and reporting any unusual behavior you may observe.

Thank you for your understanding and cooperation.

Kind regards,

IoT Customer Support Team

Services Affected: AWS IoTgo Control

Location: GLOBAL

Start time: 2026-05-20 09:00:00 UTC+02:00

End time: 2026-05-20 14:00:00 UTC+02:00

Duration: 0d 5h 0m

Status: SCHEDULED

Description: Dear customer,

We would like to inform you of a planned maintenance activity on May 19th aimed at improving our network architecture and resilience. During this maintenance window, UKRO SIMs may be impacted, and customers might experience brief service interruptions or degraded performance.

Maintenance Window:

19-May-2026 04:00 to 19-May-2026 09:00 UTC

The NetOps team is taking all necessary precautions to minimize any potential impact.

We apologize for any inconvenience this may cause and thank you for your understanding.

Services Affected: Data Services

Location: GLOBAL

Start time: 2026-05-19 04:00:00 UTC

End time: 2026-05-19 09:00:00 UTC

Duration: 0d 5h 0m

Status: SCHEDULED

Description: Dear customer,

This is to inform you of an ongoing issue affecting NAMP SIM data limits. We have been alerted to cases involving unusually high data consumption. Our escalation team is currently investigating the matter and we will provide an update as soon as more information becomes available.

We apologize for any inconvenience this issue may be causing and appreciate your patience.

Services Affected: Data Services

Location: GLOBAL

Start time: 2026-04-30 18:00:00 UTC+02:00

End time: N/A

Duration: N/A

Status: NEW

Description: Dear Customer,

   This is to inform you about a planned maintenance our Network provider will perform on May 17th, 2026 at 16:00 UTC.

Activity date:

Start Time (UTC): 2026-05-17 16:00

End Time (UTC): 2026-05-17 20:00

During the maintenance, Provisioning services might be down for an hour. There will be no impact on connectivity.

We apologize for any inconvenience this may cause.

Thank you for your patience and understanding.

Kind regards,

Customer Support Team.

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2026-05-17 16:00:00 UTC

End time: 2026-05-17 20:00:00 UTC

Duration: 0d 4h 0m

Status: SCHEDULED