AirOn360 IoT Suite - Status Page

UKJ SIMs Connectivity 19022026 UKJ Maintenance Notification - NEW-ukj sims connectivity

Description: Dear Customer,

    This is to inform you about a planned maintenance work our Network Provider will perform on February 19th, 2026, at 09:00 UTC.

Maintenance Window:

Start Time: February 19, 2026, 09:00 UTC.

End Time: February 19, 2026, 13:00 UTC.

Details: Our Network Provider will deploy a software release on their production environment.

Impact: There might be up to thirty minutes of impact on API services with our provider. Therefore, users might experience provisioning issues. There will be no impact on connectivity.

We apologize for any inconvenience this may cause.

Thank you for your patience and understanding.

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2026-02-19 09:00:00 UTC

End time: 2026-02-19 13:00:00 UTC

Duration: 0d 4h 0m

Status: SCHEDULED

NAUS SIMs Connectivity 02022026 Provisioning issues - NEW-naus sims connectivity

Description: Dear Customer,

We would like to inform you of an ongoing incident affecting provisioning services for ROPD and NAUS subscribers. At this time, provisioning-related actions—including SIM subscription, activation, and deactivation—may not function as expected.

Our technical teams are actively investigating the issue and working to restore full service as quickly as possible. Further updates will be shared as more information becomes available.

We apologize for any inconvenience this may cause and appreciate your patience.

Kind regards,

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2026-02-02 12:30:00 UTC

End time: N/A

Duration: N/A

Status: NEW

Description: DESCRIPTION

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2026-02-02 19:30:00 UTC

End time: 2026-02-03 09:00:00 UTC

Duration: 0d 13h 30m

Status: RESOLVED

Description: Dear Customer,

We continue facing issues affecting provisioning services for ROPD and NAUS subscribers.

We are observing improvements on provisioning-related actions—including SIM subscription, activation, and deactivation.

Our technical teams are actively monitoring and working to restore full service as quickly as possible. Further updates will be shared as more information becomes available.

We apologize for any inconvenience this may cause and appreciate your patience.

Kind regards,

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2026-02-02 12:30:00 UTC

End time: N/A

Duration: N/A

Status: UPDATE

ROPD SIMs Connectivity 02022026 Provisioning issues - NEW-ropd sims connectivity

Description: Dear Customer,

We would like to inform you of an ongoing incident affecting provisioning services for ROPD and NAUS subscribers. At this time, provisioning-related actions—including SIM subscription, activation, and deactivation—may not function as expected.

Our technical teams are actively investigating the issue and working to restore full service as quickly as possible. Further updates will be shared as more information becomes available.

We apologize for any inconvenience this may cause and appreciate your patience.

Kind regards,

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2026-02-02 12:30:00 UTC

End time: N/A

Duration: N/A

Status: NEW

Description: DESCRIPTION

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2026-02-02 19:30:00 UTC

End time: 2026-02-03 09:00:00 UTC

Duration: 0d 13h 30m

Status: RESOLVED

Description: Dear Customer,

We continue facing issues affecting provisioning services for ROPD and NAUS subscribers.

We are observing improvements on provisioning-related actions—including SIM subscription, activation, and deactivation.

Our technical teams are actively monitoring and working to restore full service as quickly as possible. Further updates will be shared as more information becomes available.

We apologize for any inconvenience this may cause and appreciate your patience.

Kind regards,

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2026-02-02 12:30:00 UTC

End time: N/A

Duration: N/A

Status: UPDATE

No incidents reported

ROPDT SIMs Connectivity 29012026 ROPDT / ROPI Incident Notification - NEW-ropdt sims connectivity

Description: Dear Customer,

 We are currently experiencing issues with network registration on ROPDT and ROPI networks.

All the relevant teams, as well as the upstream provider, have been engaged and are actively investigating this to resolve it as soon as possible.

Updates will be shared as they become available.

We apologize for any inconvenience this may cause.

Thank you for your patience and understanding.

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2026-01-29 22:30:00 UTC

End time: N/A

Duration: N/A

Status: NEW

Description: Dear Customer,

   We would like to inform you that the issue with ROPDT and ROPD networks has been resolved.

After testing and monitoring the network, our team confirms that services are working as expected again.

We will provide the RCA of the incident as soon as it's available.

We apologize for any inconvenience this may have caused.

Thank you for your patience and understanding.

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2026-01-29 22:30:00 UTC

End time: 2026-01-30 18:30:00 UTC

Duration: 0d 20h 0m

Status: RESOLVED

Description: Dear Customer,

We are still experiencing issues with network registration on the ROPDT and ROPI networks.

Please be assured that all required internal teams, together with our upstream provider, are fully engaged and actively working on this matter. The issue remains a top priority, and we are closely monitoring progress to ensure it is resolved as soon as possible.

Further updates will be shared as they become available.

We apologize for any inconvenience this may cause.

Thank you for your patience and understanding.

Kind regards.

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2026-01-29 22:30:00 UTC

End time: N/A

Duration: N/A

Status: UPDATE

Description: Dear Customer,

We continue to experience issues with network registration on the ROPDT and ROPI networks.

All the relevant teams, as well as the upstream provider, are actively working to resolve this as soon as possible.

More updates will be shared as they become available.

We apologize for any inconvenience this may cause.

Thank you for your patience and understanding.

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2026-01-29 22:30:00 UTC

End time: N/A

Duration: N/A

Status: UPDATE

ROPI SIMs Connectivity 29012026 ROPDT / ROPI Incident Notification - NEW-ropi sims connectivity

Description: Dear Customer,

 We are currently experiencing issues with network registration on ROPDT and ROPI networks.

All the relevant teams, as well as the upstream provider, have been engaged and are actively investigating this to resolve it as soon as possible.

Updates will be shared as they become available.

We apologize for any inconvenience this may cause.

Thank you for your patience and understanding.

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2026-01-29 22:30:00 UTC

End time: N/A

Duration: N/A

Status: NEW

Description: Dear Customer,

   We would like to inform you that the issue with ROPDT and ROPD networks has been resolved.

After testing and monitoring the network, our team confirms that services are working as expected again.

We will provide the RCA of the incident as soon as it's available.

We apologize for any inconvenience this may have caused.

Thank you for your patience and understanding.

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2026-01-29 22:30:00 UTC

End time: 2026-01-30 18:30:00 UTC

Duration: 0d 20h 0m

Status: RESOLVED

Description: Dear Customer,

We are still experiencing issues with network registration on the ROPDT and ROPI networks.

Please be assured that all required internal teams, together with our upstream provider, are fully engaged and actively working on this matter. The issue remains a top priority, and we are closely monitoring progress to ensure it is resolved as soon as possible.

Further updates will be shared as they become available.

We apologize for any inconvenience this may cause.

Thank you for your patience and understanding.

Kind regards.

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2026-01-29 22:30:00 UTC

End time: N/A

Duration: N/A

Status: UPDATE

Description: Dear Customer,

We continue to experience issues with network registration on the ROPDT and ROPI networks.

All the relevant teams, as well as the upstream provider, are actively working to resolve this as soon as possible.

More updates will be shared as they become available.

We apologize for any inconvenience this may cause.

Thank you for your patience and understanding.

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2026-01-29 22:30:00 UTC

End time: N/A

Duration: N/A

Status: UPDATE

No incidents reported

UKAT SIMs Connectivity 25022026 UKAT, NATM, NAVZ, NAUS, ROTAM Maintenance Notification - NEW-ukat sims connectivity

Description: Dear Customer,

We would like to notify you of a planned maintenance activity scheduled for February 25, 2026, to be carried out by one of our partners. During this time, preventative span maintenance will be performed to ensure network stability and connectivity.

Maintenance Window:

Start Date/Time: 25-Feb-2026 05:00 (GMT) | 24-Feb-2026 22:00 (Mountain)

End Date/Time: 25-Feb-2026 13:00 (GMT) | 25-Feb-2026 06:00 (Mountain)

Impact: Unprotected service will be hard down for the duration of the maintenance, Protected service will lose resilience and be At Risk.

We apologize for any inconveniences this may cause.

Thank you for your understanding.

Best Regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2026-02-25 05:00:00 UTC-00:00

End time: 2026-02-25 13:00:00 UTC-00:00

Duration: 0d 8h 0m

Status: SCHEDULED

NAUS SIMs Connectivity 25022026 UKAT, NATM, NAVZ, NAUS, ROTAM Maintenance Notification - NEW-naus sims connectivity

Description: Dear Customer,

We would like to notify you of a planned maintenance activity scheduled for February 25, 2026, to be carried out by one of our partners. During this time, preventative span maintenance will be performed to ensure network stability and connectivity.

Maintenance Window:

Start Date/Time: 25-Feb-2026 05:00 (GMT) | 24-Feb-2026 22:00 (Mountain)

End Date/Time: 25-Feb-2026 13:00 (GMT) | 25-Feb-2026 06:00 (Mountain)

Impact: Unprotected service will be hard down for the duration of the maintenance, Protected service will lose resilience and be At Risk.

We apologize for any inconveniences this may cause.

Thank you for your understanding.

Best Regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2026-02-25 05:00:00 UTC-00:00

End time: 2026-02-25 13:00:00 UTC-00:00

Duration: 0d 8h 0m

Status: SCHEDULED

ROTAM SIMs Connectivity 25022026 UKAT, NATM, NAVZ, NAUS, ROTAM Maintenance Notification - NEW-rotam sims connectivity

Description: Dear Customer,

We would like to notify you of a planned maintenance activity scheduled for February 25, 2026, to be carried out by one of our partners. During this time, preventative span maintenance will be performed to ensure network stability and connectivity.

Maintenance Window:

Start Date/Time: 25-Feb-2026 05:00 (GMT) | 24-Feb-2026 22:00 (Mountain)

End Date/Time: 25-Feb-2026 13:00 (GMT) | 25-Feb-2026 06:00 (Mountain)

Impact: Unprotected service will be hard down for the duration of the maintenance, Protected service will lose resilience and be At Risk.

We apologize for any inconveniences this may cause.

Thank you for your understanding.

Best Regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2026-02-25 05:00:00 UTC-00:00

End time: 2026-02-25 13:00:00 UTC-00:00

Duration: 0d 8h 0m

Status: SCHEDULED

NAVZ SIMs Connectivity 25022026 UKAT, NATM, NAVZ, NAUS, ROTAM Maintenance Notification - NEW-navz sims connectivity

Description: Dear Customer,

We would like to notify you of a planned maintenance activity scheduled for February 25, 2026, to be carried out by one of our partners. During this time, preventative span maintenance will be performed to ensure network stability and connectivity.

Maintenance Window:

Start Date/Time: 25-Feb-2026 05:00 (GMT) | 24-Feb-2026 22:00 (Mountain)

End Date/Time: 25-Feb-2026 13:00 (GMT) | 25-Feb-2026 06:00 (Mountain)

Impact: Unprotected service will be hard down for the duration of the maintenance, Protected service will lose resilience and be At Risk.

We apologize for any inconveniences this may cause.

Thank you for your understanding.

Best Regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2026-02-25 05:00:00 UTC-00:00

End time: 2026-02-25 13:00:00 UTC-00:00

Duration: 0d 8h 0m

Status: SCHEDULED

NATM SIMs Connectivity 25022026 UKAT, NATM, NAVZ, NAUS, ROTAM Maintenance Notification - NEW-natm sims connectivity

Description: Dear Customer,

We would like to notify you of a planned maintenance activity scheduled for February 25, 2026, to be carried out by one of our partners. During this time, preventative span maintenance will be performed to ensure network stability and connectivity.

Maintenance Window:

Start Date/Time: 25-Feb-2026 05:00 (GMT) | 24-Feb-2026 22:00 (Mountain)

End Date/Time: 25-Feb-2026 13:00 (GMT) | 25-Feb-2026 06:00 (Mountain)

Impact: Unprotected service will be hard down for the duration of the maintenance, Protected service will lose resilience and be At Risk.

We apologize for any inconveniences this may cause.

Thank you for your understanding.

Best Regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2026-02-25 05:00:00 UTC-00:00

End time: 2026-02-25 13:00:00 UTC-00:00

Duration: 0d 8h 0m

Status: SCHEDULED

NATM SIMs Connectivity 27022026 UKAT, NATM, NAVZ, NAUS, ROTAM-natm sims connectivity

Description: Dear Customer,

We would like to inform you about a planned maintenance activity performed by one of our partners on February 27th, 2026 in which they will repair degraded fiber. This will impact UKAT, NATM, NAVZ, NAUS and ROTAM subscribers.

Maintenance Window:

Start Date/Time: 27-Feb-2026 06:01 (GMT) | 27-Feb-2026 00:01 (Central)

End Date/Time: 27-Feb-2026 11:00 (GMT) | 27-Feb-2026 05:00 (Central)

Impact: Unprotected service will be hard down for the duration of the maintenance. Protected service will lose resilience and be At Risk.

We apologize for any inconveniences this may cause.

Thank you for your understanding.

Best Regards,

IoT Customer Support Team

Services Affected: Data Services

Location: GLOBAL

Start time: 2026-02-27 06:01:00 UTC-00:00

End time: 2026-02-27 11:00:00 UTC-00:00

Duration: 0d 4h 59m

Status: SCHEDULED

NAUS SIMs Connectivity 27022026 UKAT, NATM, NAVZ, NAUS, ROTAM-naus sims connectivity

Description: Dear Customer,

We would like to inform you about a planned maintenance activity performed by one of our partners on February 27th, 2026 in which they will repair degraded fiber. This will impact UKAT, NATM, NAVZ, NAUS and ROTAM subscribers.

Maintenance Window:

Start Date/Time: 27-Feb-2026 06:01 (GMT) | 27-Feb-2026 00:01 (Central)

End Date/Time: 27-Feb-2026 11:00 (GMT) | 27-Feb-2026 05:00 (Central)

Impact: Unprotected service will be hard down for the duration of the maintenance. Protected service will lose resilience and be At Risk.

We apologize for any inconveniences this may cause.

Thank you for your understanding.

Best Regards,

IoT Customer Support Team

Services Affected: Data Services

Location: GLOBAL

Start time: 2026-02-27 06:01:00 UTC-00:00

End time: 2026-02-27 11:00:00 UTC-00:00

Duration: 0d 4h 59m

Status: SCHEDULED

UKAT SIMs Connectivity 27022026 UKAT, NATM, NAVZ, NAUS, ROTAM-ukat sims connectivity

Description: Dear Customer,

We would like to inform you about a planned maintenance activity performed by one of our partners on February 27th, 2026 in which they will repair degraded fiber. This will impact UKAT, NATM, NAVZ, NAUS and ROTAM subscribers.

Maintenance Window:

Start Date/Time: 27-Feb-2026 06:01 (GMT) | 27-Feb-2026 00:01 (Central)

End Date/Time: 27-Feb-2026 11:00 (GMT) | 27-Feb-2026 05:00 (Central)

Impact: Unprotected service will be hard down for the duration of the maintenance. Protected service will lose resilience and be At Risk.

We apologize for any inconveniences this may cause.

Thank you for your understanding.

Best Regards,

IoT Customer Support Team

Services Affected: Data Services

Location: GLOBAL

Start time: 2026-02-27 06:01:00 UTC-00:00

End time: 2026-02-27 11:00:00 UTC-00:00

Duration: 0d 4h 59m

Status: SCHEDULED

ROTAM SIMs Connectivity 27022026 UKAT, NATM, NAVZ, NAUS, ROTAM-rotam sims connectivity

Description: Dear Customer,

We would like to inform you about a planned maintenance activity performed by one of our partners on February 27th, 2026 in which they will repair degraded fiber. This will impact UKAT, NATM, NAVZ, NAUS and ROTAM subscribers.

Maintenance Window:

Start Date/Time: 27-Feb-2026 06:01 (GMT) | 27-Feb-2026 00:01 (Central)

End Date/Time: 27-Feb-2026 11:00 (GMT) | 27-Feb-2026 05:00 (Central)

Impact: Unprotected service will be hard down for the duration of the maintenance. Protected service will lose resilience and be At Risk.

We apologize for any inconveniences this may cause.

Thank you for your understanding.

Best Regards,

IoT Customer Support Team

Services Affected: Data Services

Location: GLOBAL

Start time: 2026-02-27 06:01:00 UTC-00:00

End time: 2026-02-27 11:00:00 UTC-00:00

Duration: 0d 4h 59m

Status: SCHEDULED

NAVZ SIMs Connectivity 27022026 UKAT, NATM, NAVZ, NAUS, ROTAM-navz sims connectivity

Description: Dear Customer,

We would like to inform you about a planned maintenance activity performed by one of our partners on February 27th, 2026 in which they will repair degraded fiber. This will impact UKAT, NATM, NAVZ, NAUS and ROTAM subscribers.

Maintenance Window:

Start Date/Time: 27-Feb-2026 06:01 (GMT) | 27-Feb-2026 00:01 (Central)

End Date/Time: 27-Feb-2026 11:00 (GMT) | 27-Feb-2026 05:00 (Central)

Impact: Unprotected service will be hard down for the duration of the maintenance. Protected service will lose resilience and be At Risk.

We apologize for any inconveniences this may cause.

Thank you for your understanding.

Best Regards,

IoT Customer Support Team

Services Affected: Data Services

Location: GLOBAL

Start time: 2026-02-27 06:01:00 UTC-00:00

End time: 2026-02-27 11:00:00 UTC-00:00

Duration: 0d 4h 59m

Status: SCHEDULED

No incidents reported

UKJ SIMs Connectivity 20012026 UKJ Incident Notification - NEW-ukj sims connectivity

Description: Dear Customer,

This is to notify you of an incident in Uganda. It has been escalated to UKJ, and their partners have informed us that Uganda imposed an internet shutdown starting on 13 January ahead of the elections. The MTN network service remains unavailable. However, on the second available network, Airtel, service was partially restored as of the 18th.

We are currently awaiting feedback from our partners regarding the expected timeframe for when these operators plan to fully restore data services.

Thank you for your understanding.

Regards,

Services Affected: Data Services

Location: Uganda

Start time: 2026-01-20 12:00:00 UTC

End time: N/A

Duration: N/A

Status: NEW

Description: Dear Customer,

Our provider has now confirmed that the earlier service disruption has been resolved and that services should be operating normally.

MTN has advised that devices may need to perform a new network registration. As such, if any subscribers are still experiencing connectivity issues, we recommend rebooting the device to trigger a fresh registration.

Thank you for your patience and understanding.

Regards,

Services Affected: Data Services

Location: Uganda

Start time: 2026-01-20 12:00:00 UTC

End time: 2026-01-29 12:50:00 UTC

Duration: 9d 0h 50m

Status: RESOLVED

Description: Dear Customer,

Our provider has not yet received an official response from the operators regarding the earlier service disruption. However, based on recent signaling logs, we can confirm that both networks began showing activity from the 26th, with values largely returning to the levels observed prior to the issue.

If some susbcribers are still experiencing connectivity issues, we recommend rebooting the device, as this should trigger a new network registration and help restore service.

We will continue to monitor the situation closely and share further updates should additional information become available.

Thank you for your patience and understanding.

Regards,

Services Affected: Data Services

Location: Uganda

Start time: 2026-01-20 12:00:00 UTC

End time: N/A

Duration: N/A

Status: UPDATE

Description: Dear Customer,

The internet shutdown imposed in Uganda ahead of the recent election period is still impacting services. While some improvements have been observed since then, the situation is not yet fully resolved.

At this time, we are still awaiting official confirmation from our partners regarding when full service restoration can be expected. We will continue to monitor the situation closely and share updates as soon as more information becomes available.

Thank you for your patience and understanding.

Regards,

Services Affected: Data Services

Location: Uganda

Start time: 2026-01-20 12:00:00 UTC

End time: N/A

Duration: N/A

Status: UPDATE

Description: Dear Customer,

The internet shutdown imposed in Uganda ahead of the recent election period is still impacting services. While some improvements have been observed since then, the situation is not yet fully resolved.

At this time, we are still awaiting official confirmation from our partners regarding when full service restoration can be expected. We will continue to monitor the situation closely and share updates as soon as more information becomes available.

Thank you for your patience and understanding.

Regards,

Services Affected: Data Services

Location: Uganda

Start time: 2026-01-20 12:00:00 UTC

End time: N/A

Duration: N/A

Status: NEW

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Past Incidents

Tuesday 3rd February 2026

Monday 2nd February 2026

Sunday 1st February 2026

Saturday 31st January 2026

Friday 30th January 2026

Thursday 29th January 2026

Wednesday 28th January 2026

Tuesday 27th January 2026

Monday 26th January 2026

Sunday 25th January 2026

Saturday 24th January 2026

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Thursday 22nd January 2026

Wednesday 21st January 2026

Tuesday 20th January 2026