11062026ROTEU Incident Notification - NEW-roteu sims connectivity Thursday 11th June 2026 11:03:10

Description: Dear Customer,

We would like to inform you of an ongoing incident affecting the ROTEU network. Our upstream provider is currently experiencing a data service degradation and is actively working to restore normal service as quickly as possible.

As a result, some devices may experience difficulties establishing new data sessions. Existing data sessions are expected to remain unaffected.

We are closely monitoring the situation and working with our provider to ensure a timely resolution.

We will provide further updates as soon as additional information becomes available.

Thank you for your patience and understanding.

Kind regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2026-06-11 10:06:00 UTC

End time: N/A

Duration: N/A

Status: NEW

Description: Dear Customer,

We are glad to report that the incident affecting the ROTEU network has been resolved.

Our upstream provider has confirmed that the data services have been fully restored.

If you are still facing any issues, please raise an incident.

Thank you for your patience and understanding.

Kind regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2026-06-11 10:06:00 UTC

End time: N/A

Duration: N/A

Status: RESOLVED

Posted 7 hours ago by admin

Description: Dear Customer,

We would like to provide an update regarding the incident affecting the ROTEU network.

Our upstream provider has reported a gradual recovery from the data service degradation. Their engineering teams remain actively engaged and continue working toward a full resolution.

At this time, some devices may still experience intermittent difficulties when establishing new data sessions while recovery efforts continue. Existing active data sessions remain unaffected.

We will continue to provide updates as recovery progresses and as additional information becomes available.

Thank you for your patience and understanding.

Kind regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2026-06-11 10:06:00 UTC

End time: N/A

Duration: N/A

Status: NEW

Posted 10 hours ago by admin