Some systems are experiencing issues

About This Site

This is the AirOn360 IoT Suite status page. Here you can check the current status of our systems in real time, as well as a list of all past incidents. You can also check this page to see if there are any planned or unplanned network outages in real time.

Past Incidents

Sunday 24th August 2025

No incidents reported

Saturday 23rd August 2025

ROPD SIMs Connectivity 26082025 - P-GW3 Planned Maintenance Notification-ropd sims connectivity

Description:Dear customer,

         This is to notify you about a planned maintenance we will perform on August 26, 2025, at 23:00 UTC.

Our Network Operations team will perform maintenance work on our P-GW3 to ensure better performance.

During that time, customers using the eal APN might experience brief service interruptions or degraded performance.

Our team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

Start Date/Time: August 26th, 23:00 UTC.

End Date/Time: August 27th, 00:00 UTC.

We offer our sincerest apologies for any inconvenience this may cause.

Should you require further information, please do not hesitate to contact G+D IoT support.

Best Regards,

G+D Mobile Security

Network Operations Center

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-08-26 23:00:00 UTC

End time: 2025-08-27 00:00:00 UTC

Duration: 0d 1h 0m

Status: SCHEDULED

ROPD SIMs Connectivity 26082025 P-GW3 Planned Maintenance Notification-ropd sims connectivity

Description: Dear customer,

               This is to notify you about a planned maintenance we will perform on August 26, 2025, at 23:00 UTC.

Our Network Operations team will perform maintenance work on our P-GW3 to ensure better performance.

During that time, customers using the dataconnect APN might experience brief service interruptions or degraded performance.

Our team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

Start Date/Time: August 26th, 23:00 UTC.

End Date/Time: August 27th, 00:00 UTC.

We offer our sincerest apologies for any inconvenience this may cause.

Should you require further information, please do not hesitate to contact G+D IoT support.

Best Regards,

G+D Mobile Security

Network Operations Center

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-08-26 23:00:00 UTC

End time: 2025-08-27 00:00:00 UTC

Duration: 0d 1h 0m

Status: SCHEDULED

ROPD SIMs Connectivity 26082025 P-GW3 Planned Maintenance notification-ropd sims connectivity

Description: Dear customer,

               This is to notify you about a planned maintenance we will perform on August 26, 2025, at 23:00 UTC.

Our Network Operations team will perform maintenance work on our P-GW3 to ensure better performance.

During that time, customers using the data641003 APN might experience brief service interruptions or degraded performance.

Our team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

Start Date/Time: August 26th, 23:00 UTC.

End Date/Time: August 27th, 00:00 UTC.

We offer our sincerest apologies for any inconvenience this may cause.

Should you require further information, please do not hesitate to contact G+D IoT support.

Best Regards,

G+D Mobile Security

Network Operations Center

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-08-26 23:00:00 UTC

End time: 2025-08-27 00:00:00 UTC

Duration: 0d 1h 0m

Status: SCHEDULED

ROPD SIMs Connectivity 26082025 - P-GW3 Maintenance Notification-ropd sims connectivity

Description: Dear customer,

               This is to notify you about a planned maintenance we will perform on August 26, 2025, at 23:00 UTC.

Our Network Operations team will perform maintenance work on our P-GW3 to ensure better performance.

During that time, customers using the bmair APN might experience brief service interruptions or degraded performance.

Our team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

Start Date/Time: August 26th, 23:00 UTC.

End Date/Time: August 27th, 00:00 UTC.

We offer our sincerest apologies for any inconvenience this may cause.

Should you require further information, please do not hesitate to contact G+D IoT support.

Best Regards,

G+D Mobile Security

Network Operations Center

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-08-26 23:00:00 UTC

End time: 2025-08-27 00:00:00 UTC

Duration: 0d 1h 0m

Status: SCHEDULED

Friday 22nd August 2025

NATM SIMs Connectivity 22082025 Incident Notification - RESOLVED

Description: Dear Customer,

We would like to inform you of an ongoing incident affecting NATM services. We are currently experiencing a degradation in service performance and are actively working to resolve the issue.

Some APIs may not be functioning as expected. While you may continue with normal operations, please note that some transactions may fail or experience delays. Failed transactions will be retried automatically, and delayed transactions will be processed once the issue is resolved.

Provisioning services, including activations, suspensions, and subscriptions, are currently impacted.

We appreciate your patience and understanding.

Regards.

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2025-08-22 12:00:00 UTC

End time: 2025-08-22 14:00:00 UTC

Duration: 2 hours

Status: NEW

  • Description: Dear Customer,

    We would like to inform you that the earlier reported issue affecting NATM services has been fully resolved. System functionality has returned to normal, and all services are operating as expected.

    We appreciate your patience and understanding during this time.

    If you continue to experience any issues, please don’t hesitate to reach out.

    Thank you,

    Regards.

    Services Affected: Provisioning Services

    Location: GLOBAL

    Start time: 2025-08-22 12:00:00 UTC

    End time: 2025-08-22 14:00:00 UTC

    Duration: 0d 2h 0m

    Status: RESOLVED

    • Thursday 21st August 2025

    No incidents reported

    Wednesday 20th August 2025

    No incidents reported

    Tuesday 19th August 2025

    No incidents reported

    Monday 18th August 2025

    UKJ SIMs Connectivity 18082025 UKJ Incident Notification - RESOLVED

    Description:Dear Customer,

    We would like to inform you of an ongoing incident affecting UKJ in collaboration with one of their carrier partners. The issue is currently under investigation and is impacting roaming services.

    As a result, subscribers may experience difficulties attaching to LTE networks and may fall back to 2G/3G where available.

    Engineering teams are working closely with the carrier’s engineers to mitigate the impact and restore full service as soon as possible.

    Thank you for your understanding.

    Regards.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-08-18 09:00:00 UTC

    End time: 2025-08-18 11:00:00 UTC

    Duration: 2 hours

    Status: RESOLVED

  • Description: Dear Customer,

    UKJ's carrier partner has confirmed that the incident affecting roaming services has been resolved. Traffic levels and signalling success rates have returned to normal. Subscribers should now experience reliable LTE connectivity.

    We will continue to monitor the network closely over the next few hours to ensure full stability. If you experience any further issues, please don't hesitate to contact us.

    Thank you.

    Regards.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-08-18 09:00:00 UTC

    End time: 2025-08-18 11:00:00 UTC

    Duration: 0d 2h 0m

    Status: RESOLVED

  • Description: Dear Customer,

    UKJ's carrier partner has confirmed that the incident affecting roaming services has been resolved. Traffic levels and signalling success rates have returned to normal. Subscribers should now experience reliable LTE connectivity.

    We will continue to monitor the network closely over the next few hours to ensure full stability. If you experience any further issues, please don't hesitate to contact us.

    Thank you.

    Regards.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-08-18 09:00:00 UTC

    End time: N/A

    Duration: N/A

    Status: RESOLVED

    • Sunday 17th August 2025

    No incidents reported

    Saturday 16th August 2025

    No incidents reported

    Friday 15th August 2025

    No incidents reported

    Thursday 14th August 2025

    No incidents reported

    Wednesday 13th August 2025

    No incidents reported

    Tuesday 12th August 2025

    No incidents reported

    Monday 11th August 2025

    UKJ SIMs Connectivity 19082025 Planned Maintenance Notification - NEW

    Description: Dear Customer,

    We would like to inform you of a scheduled maintenance activity that will take place from August 19, 2025 at 21:00 UTC to August 20, 2025 at 03:00 UTC. Our network vendor will be performing a software version upgrade on HLR/HSS node 2. This upgrade is part of our ongoing efforts to patch the legacy HLR platform and ensure continued system compatibility.

    While there is a potential risk to SS7 and S6a signalling, as well as IMS registrations, all traffic will be diverted to the secondary HLR prior to the upgrade to minimize impact. As a result, no downtime is expected during the change.

    Throughout the maintenance window, our engineering teams will actively monitor services and key performance indicators to validate that the node is operating correctly on the new software version. In the unlikely event of an issue, the current software version will remain available within the system configuration, allowing for a swift rollback if necessary.

    We appreciate your understanding and continued trust. If you have any questions or concerns, please don’t hesitate to contact us.

    Best regards,

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-08-19 21:00:00 UTC

    End time: 2025-08-20 03:00:00 UTC

    Duration: 0d 6h 0m

    Status: SCHEDULED

  • Description: Dear Customer,

    We would like to inform you of a scheduled maintenance activity that will take place from August 19, 2025 at 21:00 UTC to August 20, 2025 at 03:00 UTC. Our network vendor will be performing a software version upgrade on HLR/HSS node 2. This upgrade is part of our ongoing efforts to patch the legacy HLR platform and ensure continued system compatibility.

    While there is a potential risk to SS7 and S6a signalling, as well as IMS registrations, all traffic will be diverted to the secondary HLR prior to the upgrade to minimize impact. As a result, no downtime is expected during the change.

    Throughout the maintenance window, our engineering teams will actively monitor services and key performance indicators to validate that the node is operating correctly on the new software version. In the unlikely event of an issue, the current software version will remain available within the system configuration, allowing for a swift rollback if necessary.

    We appreciate your understanding and continued trust. If you have any questions or concerns, please don’t hesitate to contact us.

    Best regards,

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-08-19 21:00:00 UTC

    End time: 2025-08-20 03:00:00 UTC

    Duration: 0d 6h 0m

    Status: RESOLVED

  • Description: Dear Customer,

    We would like to inform you of a scheduled maintenance activity that will take place from August 19, 2025 at 21:00 UTC to August 20, 2025 at 03:00 UTC. Our network vendor will be performing a software version upgrade on HLR/HSS node 2. This upgrade is part of our ongoing efforts to patch the legacy HLR platform and ensure continued system compatibility.

    While there is a potential risk to SS7 and S6a signalling, as well as IMS registrations, all traffic will be diverted to the secondary HLR prior to the upgrade to minimize impact. As a result, no downtime is expected during the change.

    Throughout the maintenance window, our engineering teams will actively monitor services and key performance indicators to validate that the node is operating correctly on the new software version. In the unlikely event of an issue, the current software version will remain available within the system configuration, allowing for a swift rollback if necessary.

    We appreciate your understanding and continued trust. If you have any questions or concerns, please don’t hesitate to contact us.

    Best regards,

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-08-19 21:00:00 UTC

    End time: 2025-08-20 03:00:00 UTC

    Duration: 0d 6h 0m

    Status: NEW

    • ROPDB SIMs Connectivity 12082025 - P-GW1 Maintenance Notification-ropdb sims connectivity

    Description: Dear customer,

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-08-12 23:00:00 UTC

    End time: 2025-08-13 00:00:00 UTC

    Duration: 0d 1h 0m

    Status: SCHEDULED

  • Description: Dear customer,

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-08-12 23:00:00 UTC

    End time: 2025-08-13 00:00:00 UTC

    Duration: 0d 1h 0m

    Status: RESOLVED

  • Description: Dear customer,

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-08-12 23:00:00 UTC

    End time: 2025-08-13 00:00:00 UTC

    Duration: 0d 1h 0m

    Status: NEW

    • ROPD SIMs Connectivity 12082025 - P-GW1 Maintenance Notification-ropd sims connectivity

    Description: Dear customer,

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-08-12 23:00:00 UTC

    End time: 2025-08-13 00:00:00 UTC

    Duration: 0d 1h 0m

    Status: SCHEDULED

  • Description: Dear customer,

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-08-12 23:00:00 UTC

    End time: 2025-08-13 00:00:00 UTC

    Duration: 0d 1h 0m

    Status: RESOLVED

  • Description: Dear customer,

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-08-12 23:00:00 UTC

    End time: 2025-08-13 00:00:00 UTC

    Duration: 0d 1h 0m

    Status: NEW

    • ROPDT SIMs Connectivity 12082025 - P-GW1 Maintenance Notification-ropdt sims connectivity

    Description: Dear customer,

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-08-12 23:00:00 UTC

    End time: 2025-08-13 00:00:00 UTC

    Duration: 0d 1h 0m

    Status: SCHEDULED

  • Description: Dear customer,

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-08-12 23:00:00 UTC

    End time: 2025-08-13 00:00:00 UTC

    Duration: 0d 1h 0m

    Status: RESOLVED

  • Description: Dear customer,

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-08-12 23:00:00 UTC

    End time: 2025-08-13 00:00:00 UTC

    Duration: 0d 1h 0m

    Status: NEW

    • ROTEU SIMs Connectivity 12082025 - P-GW1 Maintenance Notification-roteu sims connectivity

    Description: Dear customer,

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-08-12 23:00:00 UTC

    End time: 2025-08-13 00:00:00 UTC

    Duration: 0d 1h 0m

    Status: SCHEDULED

  • Description: Dear customer,

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-08-12 23:00:00 UTC

    End time: 2025-08-13 00:00:00 UTC

    Duration: 0d 1h 0m

    Status: RESOLVED

  • Description: Dear customer,

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-08-12 23:00:00 UTC

    End time: 2025-08-13 00:00:00 UTC

    Duration: 0d 1h 0m

    Status: NEW