AirOn360 IoT Suite - Status Page

ROPI SIMs Connectivity 16092025 ROPI Incident Notification - NEW-ropi sims connectivity

Description: Dear Customer,

We are currently experiencing a disruption in data services for ROPI due to an issue with one of our upstream providers.

Our Wholesale team is actively engaged and working closely with them to escalate the matter and identify a resolution.

At this time, we do not have a confirmed timeline for service restoration, but we are exploring alternative solutions to restore connectivity as quickly as possible.

We understand how critical these services are to your operations and sincerely apologize for the inconvenience.

We will provide regular updates as soon as more information becomes available.

Apologies for the inconvenience this may cause.

Best regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-09-16 21:00:00 UTC

End time: N/A

Duration: N/A

Status: NEW

Description: Dear Customer,

       We continue to experience a disruption in data services for ROPI due to an issue with one of our upstream providers.

All relevant teams engaged are continuously working to find a solution.

At this time, we do not have an ETA for service restoration. We are exploring alternative solutions to restore connectivity as quickly as possible.

We understand how critical these services are to your operations, and we apologize for the inconvenience this is causing.

We will provide regular updates as soon as more information becomes available.

Best regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-09-16 21:00:00 UTC

End time: N/A

Duration: N/A

Status: UPDATE

ROPDT SIMs Connectivity 16092025 ROPDT Incident Notification - NEW-ropdt sims connectivity

Description: Dear Customer,

This is to inform you that we are experiencing issues with data connectivity on ROPDT SIMs. All the relevant teams have been engaged and are actively working on resolving it as soon as possible.

Start Date/Time: September 16th, 21:00 UTC. End Date/Time: TBD

Our sincerest apologies for any inconvenience this may cause.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-09-16 21:00:00 UTC

End time: N/A

Duration: N/A

Status: NEW

Description: Dear Customer,

We continue to experience a disruption in data services for ROPI due to an issue with one of our upstream providers.

All relevant teams engaged are continuously working to find a solution.

At this time, we do not have an ETA for service restoration. We are exploring alternative solutions to restore connectivity as quickly as possible.

We understand how critical these services are to your operations, and we apologize for the inconvenience this is causing.

We will provide regular updates as soon as more information becomes available.

Best regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-09-16 21:00:00 UTC

End time: N/A

Duration: N/A

Status: UPDATE

Description: Dear Customer,

       We continue to experience a disruption in data services for ROPDT due to an issue with one of our upstream providers.

All relevant teams engaged are continuously working to find a solution.

At this time, we do not have an ETA for service restoration. We are exploring alternative solutions to restore connectivity as quickly as possible.

We understand how critical these services are to your operations, and we apologize for the inconvenience this is causing.

We will provide regular updates as soon as more information becomes available.

Best regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-09-16 21:00:00 UTC

End time: N/A

Duration: N/A

Status: UPDATE

Description: Dear Customer,

We are currently experiencing a disruption in data services for ROPDT due to an issue with one of our upstream providers.

Our Wholesale team is actively engaged and working closely with them to escalate the matter and identify a resolution. At this time, we do not have a confirmed timeline for service restoration, but we are exploring alternative solutions to restore connectivity as quickly as possible.

We understand how critical these services are to your operations and sincerely apologize for the inconvenience.

We will provide regular updates as soon as more information becomes available.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-09-16 21:00:00 UTC

End time: N/A

Duration: N/A

Status: UPDATE

ROPDT SIMs Connectivity 19092025 Maintenance Notification - NEW-ropdt sims connectivity

Description: Dear customer,

      This is to notify you about a planned maintenance we will perform on September 19, 2025, at 23:00 UTC.

Our Network Operations team will perform maintenance work on our LD5 Datacenter to ensure better performance.

During that time, ROPD, ROPDT, ROPDB, and ROTEU customers using the data641003 and globaldata APNs might experience brief service interruptions or degraded performance.

Our team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

Start Date/Time: September 19th, 23:00 UTC.

End Date/Time: September 20th, 01:00 UTC.

We offer our sincerest apologies for any inconvenience this may cause.

Should you require further information, please do not hesitate to contact G+D IoT support.

Best Regards,

G+D Mobile Security

Network Operations Center

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-09-19 23:00:00 UTC

End time: 2025-09-20 01:00:00 UTC

Duration: 0d 2h 0m

Status: SCHEDULED

ROPD SIMs Connectivity 19092025 Maintenance Notification - NEW-ropd sims connectivity

Description: Dear customer,

      This is to notify you about a planned maintenance we will perform on September 19, 2025, at 23:00 UTC.

Our Network Operations team will perform maintenance work on our LD5 Datacenter to ensure better performance.

During that time, ROPD, ROPDT, ROPDB, and ROTEU customers using the data641003 and globaldata APNs might experience brief service interruptions or degraded performance.

Our team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

Start Date/Time: September 19th, 23:00 UTC.

End Date/Time: September 20th, 01:00 UTC.

We offer our sincerest apologies for any inconvenience this may cause.

Should you require further information, please do not hesitate to contact G+D IoT support.

Best Regards,

G+D Mobile Security

Network Operations Center

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-09-19 23:00:00 UTC

End time: 2025-09-20 01:00:00 UTC

Duration: 0d 2h 0m

Status: SCHEDULED

ROPDB SIMs Connectivity 19092025 Maintenance Notification - NEW-ropdb sims connectivity

Description: Dear customer,

      This is to notify you about a planned maintenance we will perform on September 19, 2025, at 23:00 UTC.

Our Network Operations team will perform maintenance work on our LD5 Datacenter to ensure better performance.

During that time, ROPD, ROPDT, ROPDB, and ROTEU customers using the data641003 and globaldata APNs might experience brief service interruptions or degraded performance.

Our team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

Start Date/Time: September 19th, 23:00 UTC.

End Date/Time: September 20th, 01:00 UTC.

We offer our sincerest apologies for any inconvenience this may cause.

Should you require further information, please do not hesitate to contact G+D IoT support.

Best Regards,

G+D Mobile Security

Network Operations Center

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-09-19 23:00:00 UTC

End time: 2025-09-20 01:00:00 UTC

Duration: 0d 2h 0m

Status: SCHEDULED

ROTEU SIMs Connectivity 19092025 Maintenance Notification - NEW-roteu sims connectivity

Description: Dear customer,

      This is to notify you about a planned maintenance we will perform on September 19, 2025, at 23:00 UTC.

Our Network Operations team will perform maintenance work on our LD5 Datacenter to ensure better performance.

During that time, ROPD, ROPDT, ROPDB, and ROTEU customers using the data641003 and globaldata APNs might experience brief service interruptions or degraded performance.

Our team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

Start Date/Time: September 19th, 23:00 UTC.

End Date/Time: September 20th, 01:00 UTC.

We offer our sincerest apologies for any inconvenience this may cause.

Should you require further information, please do not hesitate to contact G+D IoT support.

Best Regards,

G+D Mobile Security

Network Operations Center

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-09-19 23:00:00 UTC

End time: 2025-09-20 01:00:00 UTC

Duration: 0d 2h 0m

Status: SCHEDULED

UKA SIMs Connectivity 22092025 Planned Maintenance Notification - NEW

Description: Dear Customer,

We would like to inform you of a planned maintenance on the UKA network. Their engineers will be performing maintenance activities to upgrade and deploy new features on the infrastructure on September 22, 2025, at 05:00 AM UTC.

During this activity, data services will be affected starting at 06:40 AM UTC for up to 20 minutes. There will be no impact on voice, SMS or reporting.

Some subscribers may experience intermittent and brief periods of packet loss.

Thank you for your understanding.

Best regards.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-09-22 05:00:00 UTC

End time: 2025-09-22 08:00:00 UTC

Duration: 0d 3h 0m

Status: SCHEDULED

No incidents reported

ROPDB SIMs Connectivity 11092025 Planned Maintenance Notification - NEW

Description: Dear Customer,

We would like to inform you of a planned maintenance activity at our LD1 Data Centre to upgrade the firewall on September 11, 2025, at 23:00 UTC. During this time, customers using the APNs "data641003" and "globaldata" may experience brief service interruptions or degraded performance.

Our NetOps L3 team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

Thank you for your understanding.

Best regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-09-11 23:00:00 UTC

End time: 2025-09-12 01:00:00 UTC

Duration: 0d 2h 0m

Status: SCHEDULED

Description: Dear Customer,

We would like to inform you of a planned maintenance activity at our LD1 Data Centre to upgrade the firewall on September 11, 2025, at 23:00 UTC. During this time, customers using the APNs "data641003" and "globaldata" may experience brief service interruptions or degraded performance.

Our NetOps L3 team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

Thank you for your understanding.

Best regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-09-11 23:00:00 UTC

End time: 2025-09-12 01:00:00 UTC

Duration: 0d 2h 0m

Status: RESOLVED

Description: Dear Customer,

We would like to inform you of a planned maintenance activity at our LD1 Data Centre to upgrade the firewall on September 11, 2025, at 23:00 UTC. During this time, customers using the APNs "data641003" and "globaldata" may experience brief service interruptions or degraded performance.

Our NetOps L3 team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

Thank you for your understanding.

Best regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-09-11 23:00:00 UTC

End time: 2025-09-12 01:00:00 UTC

Duration: 0d 2h 0m

Status: NEW

ROPDT SIMs Connectivity 11092025 Planned Maintenance Notification - NEW

Description: Dear Customer,

We would like to inform you of a planned maintenance activity at our LD1 Data Centre to upgrade the firewall on September 11, 2025, at 23:00 UTC. During this time, customers using the APNs "data641003" and "globaldata" may experience brief service interruptions or degraded performance.

Our NetOps L3 team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

Thank you for your understanding.

Best regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-09-11 23:00:00 UTC

End time: 2025-09-12 01:00:00 UTC

Duration: 0d 2h 0m

Status: SCHEDULED

Description: Dear Customer,

We would like to inform you of a planned maintenance activity at our LD1 Data Centre to upgrade the firewall on September 11, 2025, at 23:00 UTC. During this time, customers using the APNs "data641003" and "globaldata" may experience brief service interruptions or degraded performance.

Our NetOps L3 team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

Thank you for your understanding.

Best regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-09-11 23:00:00 UTC

End time: 2025-09-12 01:00:00 UTC

Duration: 0d 2h 0m

Status: RESOLVED

Description: Dear Customer,

We would like to inform you of a planned maintenance activity at our LD1 Data Centre to upgrade the firewall on September 11, 2025, at 23:00 UTC. During this time, customers using the APNs "data641003" and "globaldata" may experience brief service interruptions or degraded performance.

Our NetOps L3 team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

Thank you for your understanding.

Best regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-09-11 23:00:00 UTC

End time: 2025-09-12 01:00:00 UTC

Duration: 0d 2h 0m

Status: NEW

ROTEU SIMs Connectivity 11092025 Planned Maintenance Notification - NEW

Description: Dear Customer,

We would like to inform you of a planned maintenance activity at our LD1 Data Centre to upgrade the firewall on September 11, 2025, at 23:00 UTC. During this time, customers using the APNs "data641003" and "globaldata" may experience brief service interruptions or degraded performance.

Our NetOps L3 team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

Thank you for your understanding.

Best regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-09-11 23:00:00 UTC

End time: 2025-09-12 01:00:00 UTC

Duration: 0d 2h 0m

Status: SCHEDULED

Description: Dear Customer,

We would like to inform you of a planned maintenance activity at our LD1 Data Centre to upgrade the firewall on September 11, 2025, at 23:00 UTC. During this time, customers using the APNs "data641003" and "globaldata" may experience brief service interruptions or degraded performance.

Our NetOps L3 team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

Thank you for your understanding.

Best regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-09-11 23:00:00 UTC

End time: 2025-09-12 01:00:00 UTC

Duration: 0d 2h 0m

Status: RESOLVED

Description: Dear Customer,

We would like to inform you of a planned maintenance activity at our LD1 Data Centre to upgrade the firewall on September 11, 2025, at 23:00 UTC. During this time, customers using the APNs "data641003" and "globaldata" may experience brief service interruptions or degraded performance.

Our NetOps L3 team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

Thank you for your understanding.

Best regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-09-11 23:00:00 UTC

End time: 2025-09-12 01:00:00 UTC

Duration: 0d 2h 0m

Status: NEW

ROPD SIMs Connectivity 11092025 Planned Maintenance Notification - NEW

Description: Dear Customer,

We would like to inform you of a planned maintenance activity at our LD1 Data Centre to upgrade the firewall on September 11, 2025, at 23:00 UTC. During this time, customers using the APNs "data641003" and "globaldata" may experience brief service interruptions or degraded performance.

Our NetOps L3 team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

Thank you for your understanding.

Best regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-09-11 23:00:00 UTC

End time: 2025-09-12 01:00:00 UTC

Duration: 0d 2h 0m

Status: SCHEDULED

Description: Dear Customer,

We would like to inform you of a planned maintenance activity at our LD1 Data Centre to upgrade the firewall on September 11, 2025, at 23:00 UTC. During this time, customers using the APNs "data641003" and "globaldata" may experience brief service interruptions or degraded performance.

Our NetOps L3 team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

Thank you for your understanding.

Best regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-09-11 23:00:00 UTC

End time: 2025-09-12 01:00:00 UTC

Duration: 0d 2h 0m

Status: RESOLVED

Description: Dear Customer,

We would like to inform you of a planned maintenance activity at our LD1 Data Centre to upgrade the firewall on September 11, 2025, at 23:00 UTC. During this time, customers using the APNs "data641003" and "globaldata" may experience brief service interruptions or degraded performance.

Our NetOps L3 team is taking all necessary precautions to minimize any impact and ensure a smooth upgrade process.

Thank you for your understanding.

Best regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-09-11 23:00:00 UTC

End time: 2025-09-12 01:00:00 UTC

Duration: 0d 2h 0m

Status: NEW

UKAT SIMs Connectivity 04092025 UKAT & ROCT Incident Notification - NEW

Description: Dear customer,

    This is to inform you that we are experiencing issues with one of our SMS-C. This might impact SMS traffic on UKAT and ROCT networks.

All the relevant teams have been engaged and are actively working on resolving this issue as soon as possible.

We will share more updates as they become available.

Apologies for the inconvenience this may cause.

Services Affected: SMS Services

Location: GLOBAL

Start time: 2025-09-04 22:00:00 UTC

End time: 2025-09-05 14:45:00 UTC

Duration: 0d 16h 45m

Status: NEW

Description: Dear Customer,

We would like to inform you that the issue affecting one of our SMS-Cs, impacted SMS traffic on the UKAT and ROCT networks, has now been successfully resolved.

SMS traffic is now operating normally, and we will continue to monitor the systems closely to ensure continued stability.

We apologize for any inconvenience this may have caused and thank you for your patience while we worked to resolve the issue.

If you have any questions or need further assistance, please don’t hesitate to contact our support team.

Thank you,

Regards.

Services Affected: SMS Services

Location: GLOBAL

Start time: 2025-09-04 22:00:00 UTC

End time: 2025-09-05 14:45:00 UTC

Duration: 0d 16h 45m

Status: RESOLVED

ROCT SIMs Connectivity 04092025 UKAT & ROCT Incident Notification - NEW

Description: Dear customer,

    This is to inform you that we are experiencing issues with one of our SMS-C. This might impact SMS traffic on UKAT and ROCT networks.

All the relevant teams have been engaged and are actively working on resolving this issue as soon as possible.

We will share more updates as they become available.

Apologies for the inconvenience this may cause.

Services Affected: SMS Services

Location: GLOBAL

Start time: 2025-09-04 22:00:00 UTC

End time: 2025-09-05 14:45:00 UTC

Duration: 0d 16h 45m

Status: NEW

Description: Dear Customer,

We would like to inform you that the issue affecting one of our SMS-Cs, impacted SMS traffic on the UKAT and ROCT networks, has now been successfully resolved.

SMS traffic is now operating normally, and we will continue to monitor the systems closely to ensure continued stability.

We apologize for any inconvenience this may have caused and thank you for your patience while we worked to resolve the issue.

If you have any questions or need further assistance, please don’t hesitate to contact our support team.

Thank you,

Regards.

Services Affected: SMS Services

Location: GLOBAL

Start time: 2025-09-04 22:00:00 UTC

End time: 2025-09-05 14:45:00 UTC

Duration: 0d 16h 45m

Status: RESOLVED

UKJ SIMs Connectivity 03092025 UKJ Incident Notification-ukj sims connectivity

Description: UKJ has informed us they are currently experiencing a high volume of requests, which is causing delays in SIM provisioning.

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2025-09-03 07:26:00 UTC-00:00

End time: N/A

Duration: N/A

Status: SCHEDULED

Description: Dear customer,

UKJ has confirmed that this issue is now resolved.

SIM provisioning has returned to normal performance, the backlog of requests has cleared, and processing times are consistently within expected levels.

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2025-09-03 07:26:00 UTC-00:00

End time: 2025-09-03 20:30:00 UTC-00:00

Duration: 0d 13h 4m

Status: RESOLVED

Description: Dear customer,

UKJ has informed us that the backlog of provisioning requests has reached stable levels.

Order processing times are now back to expected performance, with no significant delays.

They will continue to monitor both the backlog and processing times to confirm full resolution.

Connectivity and data services remain unimpacted.

If you have any issues, please open a ticket in the ePortal.

Apologies for the inconvenience this may have caused.

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2025-09-03 07:26:00 UTC-00:00

End time: N/A

Duration: N/A

Status: MONITORING

Description: Dear customer,

UKJ has informed us that they are seeing a steady decrease in the backlog of provisioning requests, but delays remain. Orders are still processing successfully, though completion times remain longer than normal.

Connectivity and data services remain unimpacted.

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2025-09-03 07:26:00 UTC-00:00

End time: N/A

Duration: N/A

Status: UPDATE

Description: UKJ has informed us that they are seeing a steady decrease in the backlog of provisioning requests, but delays remain. Orders are still processing successfully, though completion times remain longer than normal. Connectivity and data services remain unimpacted.

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2025-09-03 07:26:00 UTC-00:00

End time: N/A

Duration: N/A

Status: NEW

Description: UKJ has informed us they are currently experiencing a high volume of requests, which is causing delays in SIM provisioning.

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2025-09-03 07:26:00 UTC-00:00

End time: N/A

Duration: N/A

Status: NEW

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