Past Incidents

Description: Dear Customer,

This is to notify you about the rescheduled maintenance originally planned for May 19th. Please see the updated details below:

Maintenance Details

Date: May 19th, 2026

Time: From 00:04 to 09:00 UTC

During this time, customers may experience brief service interruptions or degraded performance. The NetOps team is taking all necessary precautions to minimize any impact.

Thank you.

Regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2026-05-25 04:00:00 UTC

End time: 2026-05-25 09:00:00 UTC

Duration: 0d 5h 0m

Status: SCHEDULED

Description: Dear Customer,

We would like to notify you that we have detected a CDR processing issue affecting NAMP services.

Our internal teams are actively following up and working closely with the provider to restore normal processing as quickly as possible.

At this time, the latest CDR successfully processed is from May 12.

We will continue to share updates as more information becomes available.

Thank you for your patience and understanding.

Regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2026-05-15 08:00:00 UTC

End time: N/A

Duration: N/A

Status: NEW

Description: Dear Customer,

As part of G+D’s continuous improvement, we would like to inform you that a maintenance activity will take place on the AWS IoT Suite on May 20th, 2026.

Start Time: 2026-05-20 09:00:00 CEST

End Time: 2026-05-20 14:00:00 CEST

During this window, our AWS Cloud Team will perform updates to several AWS services, as well as install security patches

This is a planned standard change of medium type, triggered internally by the G+D AWS Cloud Team. Please note that application downtimes are expected during the maintenance window. A rollback to the previous version will be available if needed.

All applications will be validated by the AWS Cloud Team and IoT Suite Team after the maintenance. Although no mandatory actions are required from your side, we recommend running additional testing and reporting any unusual behavior you may observe.

Thank you for your understanding and cooperation.

Kind regards,

IoT Customer Support Team

Services Affected: AWS IoTgo Control

Location: GLOBAL

Start time: 2026-05-20 09:00:00 UTC+02:00

End time: 2026-05-20 14:00:00 UTC+02:00

Duration: 0d 5h 0m

Status: SCHEDULED

Description: Dear customer,

We would like to inform you of a planned maintenance activity on May 19th aimed at improving our network architecture and resilience. During this maintenance window, UKRO SIMs may be impacted, and customers might experience brief service interruptions or degraded performance.

Maintenance Window:

19-May-2026 04:00 to 19-May-2026 09:00 UTC

The NetOps team is taking all necessary precautions to minimize any potential impact.

We apologize for any inconvenience this may cause and thank you for your understanding.

Services Affected: Data Services

Location: GLOBAL

Start time: 2026-05-19 04:00:00 UTC

End time: 2026-05-19 09:00:00 UTC

Duration: 0d 5h 0m

Status: SCHEDULED