All systems are operational

About This Site

This is the AirOn360 IoT Suite status page. Here you can check the current status of our systems in real time, as well as a list of all past incidents. You can also check this page to see if there are any planned or unplanned network outages in real time.

Past Incidents

Sunday 21st December 2025

No incidents reported

Saturday 20th December 2025

No incidents reported

Friday 19th December 2025

No incidents reported

Thursday 18th December 2025

No incidents reported

Wednesday 17th December 2025

AirOn360 IoT Suite OTA Actions Temporarily Suspended from IoT Suite-airon360 iot suite

Description: Dear users,

Due to internal changes, we will temporarily suspend OTA actions (Steering, Multi‑IMSI, IMEILock) in the IoT Suite for SGP.02 SIMs and profiles.

This suspension will take place from 22 December 2025 until the end of February 2026.

We appreciate your understanding and cooperation.

If you have any questions or need assistance, please feel free to contact us.

Thank you,

Regards.

Services Affected: OTA Services

Location: GLOBAL

Start time: 2025-12-17 12:00:00 UTC

End time: 2025-12-17 12:01:00 UTC

Duration: 0d 0h 1m

Status: NEW

  • Description: Dear users,

    Due to internal changes, we will temporarily suspend OTA actions (Steering, Multi‑IMSI, IMEILock) in the IoT Suite for SGP.02 SIMs and profiles.

    This suspension will take place from 22 December 2025 until the end of February 2026.

    We appreciate your understanding and cooperation.

    If you have any questions or need assistance, please feel free to contact us.

    Thank you,

    Regards.

    Services Affected: OTA Services

    Location: GLOBAL

    Start time: 2025-12-17 12:00:00 UTC

    End time: 2025-12-17 12:01:00 UTC

    Duration: 0d 0h 1m

    Status: RESOLVED

    • UKJ SIMs Connectivity 17122025 UKJ Incident Notification - NEW-ukj sims connectivity

    Description: Dear Customer,

    This is to inform you of an issue currently affecting data connectivity services with UKJ. The matter is under investigation.

    Devices attempting to establish data sessions may experience service degradation or failure. SMS services may also be intermittently impacted.

    Affected ICCID prefix: 893720*

    We are actively working with our partner to restore services and will provide further updates as more information becomes available.

    Thank you for your understanding.

    Kind regards,

    Services Affected: Data Services,SMS Services

    Location: GLOBAL

    Start time: 2025-12-17 11:42:00 UTC

    End time: N/A

    Duration: N/A

    Status: NEW

  • Description: Dear Customer,

    This issue has been resolved, and traffic levels have returned to pre-incident levels.

    If you experience any further issues, please contact us via ePortal.

    Thank you,

    Regards.

    Services Affected: Data Services,SMS Services

    Location: GLOBAL

    Start time: 2025-12-17 11:42:00 UTC

    End time: 2025-12-17 16:55:00 UTC

    Duration: 0d 5h 13m

    Status: RESOLVED

  • Description: Dear Customer,

    We have worked with our partner to apply corrective actions, and our monitoring indicates that service levels are stabilising.

    Devices should now see improved success when establishing data sessions and using SMS services.

    We will continue to closely monitor the network over the next few hours to ensure service stability.

    Thank you,

    Regards.

    Services Affected: Data Services,SMS Services

    Location: GLOBAL

    Start time: 2025-12-17 11:42:00 UTC

    End time: N/A

    Duration: N/A

    Status: UPDATE

    • Tuesday 16th December 2025

    No incidents reported

    Monday 15th December 2025

    No incidents reported

    Sunday 14th December 2025

    No incidents reported

    Saturday 13th December 2025

    No incidents reported

    Friday 12th December 2025

    No incidents reported

    Thursday 11th December 2025

    No incidents reported

    Wednesday 10th December 2025

    No incidents reported

    Tuesday 9th December 2025

    ROTN SIMs Connectivity 09122025 ROTN Incident Notification - NEW-rotn sims connectivity

    Description: Dear Customer,

            We are currently experiencing issues with provisioning services for ROTN.

    All relevant teams have been engaged to investigate the root cause of this issue and resolve it as soon as possible.

    If you are experiencing any issues with provisioning actions for ROTN SIMs (Activation, Suspension, etc.), please raise an incident via our eportal.

    We will provide new updates as they become available.

    We apologize for any inconvenience this may cause.

    Services Affected: Provisioning Services

    Location: GLOBAL

    Start time: 2025-12-09 17:00:00 UTC

    End time: N/A

    Duration: N/A

    Status: NEW

  • Description:

    Dear Customer,

    This is to inform you that the issue with ROTN provisioning has been resolved.

    After monitoring the services, we can confirm that provisioning actions should work as expected now.

    We apologize for any inconvenience this may have caused.

    Services Affected: Provisioning Services

    Location: GLOBAL

    Start time: 2025-12-09 17:00:00 UTC

    End time: 2025-12-09 22:00:00 UTC

    Duration: 0d 5h 0m

    Status: RESOLVED

    • Monday 8th December 2025

    No incidents reported