Description: Dear customer,
UKJ has informed us that they are currently experiencing a high volume of requests, which is causing delays in SIM provisioning. Please note that all provisioning requests submitted through the API or IoT Suite will be completed; however, processing times may be longer than usual. Requests are processed in sequence based on submission time, and the sequence cannot be adjusted.
Activation, termination, sendSMS, and other SIM management functions may experience delays in completing.
Connectivity and data transmissions for devices are not impacted.
We apologize for the inconvenience this is causing.
Services Affected: Provisioning Services
Location: GLOBAL
Start time: 2025-10-15 20:30:00 UTC
End time: N/A
Duration: N/A
Status: NEW
Description: Dear Customer,
This is to inform you that the UKJ incident affecting API provisioning has been resolved. The backlog of provisioning requests has now returned to stable levels. Order processing times have returned to expected performance.
Throughout this period, connectivity and data services remained unaffected.
Thank you for your patience.
Regards,
Services Affected: Provisioning Services
Location: GLOBAL
Start time: 2025-10-15 20:30:00 UTC
End time: 2025-10-16 12:00:00 UTC
Duration: 0d 15h 30m
Status: RESOLVED
Description: Dear Customer,
UKJ informed that they are seeing a steady decrease in the backlog of provisioning requests, however, delays remain. Orders are still processing successfully, though completion times remain longer than normal.
Connectivity and data services remain unimpacted.
We'll provide further updates as soon as they become available.
Thank you,
Regards.
Services Affected: Provisioning Services
Location: GLOBAL
Start time: 2025-10-15 20:30:00 UTC
End time: N/A
Duration: N/A
Status: UPDATE