Past Incidents

Description: Dear Customer,

This is to notify you that our Network Provider will perform a maintenance on March 07th at 05:00 UTC.

Maintenance details:

Our transport partner's provider will be replacing a section of cable in Stratton, NE. GPS coordinates are 40.14449, -101.24274.

Services impacted: VPN and Direct Connec

Impact: Protected service will lose resilience and be At Risk

(Start time/End time/Duration) :

07-Apr-2025 00:01 to 07-Apr-2025 06:00 ( Central )

07-Apr-2025 05:01 to 07-Apr-2025 11:00 ( GMT )

Services Affected: data

Location: GLOBAL

Start time: 2025-04-07T05:00:00Z

End time: 2025-04-07T11:00:00Z

Duration: 0d 6h 0m

Description: Dear Customer,

This is to notify you that our Network Provider will perform a maintenance on March 07th at 05:00 UTC.

Maintenance details:

Our transport partner's provider will be replacing a section of cable in Stratton, NE. GPS coordinates are 40.14449, -101.24274.

Services impacted: VPN and Direct Connec

Impact: Protected service will lose resilience and be At Risk

(Start time/End time/Duration) :

07-Apr-2025 00:01 to 07-Apr-2025 06:00 ( Central )

07-Apr-2025 05:01 to 07-Apr-2025 11:00 ( GMT )

Services Affected: data

Location: GLOBAL

Start time: 2025-04-07T05:00:00Z

End time: 2025-04-07T11:00:00Z

Duration: 0d 6h 0m

Description: Dear Customer,

This is to notify you that our Network Provider will perform a maintenance on March 07th at 05:00 UTC.

Maintenance details:

Our transport partner's provider will be replacing a section of cable in Stratton, NE. GPS coordinates are 40.14449, -101.24274.

Services impacted: VPN and Direct Connec

Impact: Protected service will lose resilience and be At Risk

(Start time/End time/Duration) :

07-Apr-2025 00:01 to 07-Apr-2025 06:00 ( Central )

07-Apr-2025 05:01 to 07-Apr-2025 11:00 ( GMT )

Services Affected: data

Location: GLOBAL

Start time: 2025-04-07T05:00:00Z

End time: 2025-04-07T11:00:00Z

Duration: 0d 6h 0m

Description: Dear Customer,

This is to notify you that our Network Provider will perform a maintenance on March 07th at 05:00 UTC.

Maintenance details:

Our transport partner's provider will be replacing a section of cable in Stratton, NE. GPS coordinates are 40.14449, -101.24274.

Services impacted: VPN and Direct Connec

Impact: Protected service will lose resilience and be At Risk

(Start time/End time/Duration) :

07-Apr-2025 00:01 to 07-Apr-2025 06:00 ( Central )

07-Apr-2025 05:01 to 07-Apr-2025 11:00 ( GMT )

Services Affected: data

Location: GLOBAL

Start time: 2025-04-07T05:00:00Z

End time: 2025-04-07T11:00:00Z

Duration: 0d 6h 0m

Description: Dear Customer,

  This is to notify you that our Network Provider will perform a maintenance on April 09th at 04:00 UTC.

Maintenance details:

Maintenance to perform OTDR measurements, scoping, cleaning, and checking of cabling and patches to attempt to resolve fiber degradation on stretch and avoid unannounced outage.

Start time/End time/Duration:

Service window start: 2025-04-09 04:00 UTC

Service window end: 2025-04-09 08:00 UTC

Impacted services at risk: Diameter and IPX

Impact: at risk of increased data latency and loss of resilience.

Services Affected: data

Location: United States

Start time: 2025-04-09T04:00:00Z

End time: 2025-04-09T08:00:00Z

Duration: 0d 4h 0m

Description: 31032025 ROTEU SIMs Connectivity,ROPD SIMs Connectivity,ROPDB SIMs Connectivity,ROPDT SIMs Connectivity Planned Maintenance Notification RESOLVED

Services Affected: data

Location: EMEA

Start time: 2025-03-31T05:00:00Z

End time: 2025-03-31T05:00:00Z

Duration: 0d 0h 0m

Description: 31032025 ROTEU SIMs Connectivity,ROPD SIMs Connectivity,ROPDB SIMs Connectivity,ROPDT SIMs Connectivity Planned Maintenance Notification RESOLVED

Services Affected: data

Location: EMEA

Start time: 2025-03-31T05:00:00Z

End time: 2025-03-31T05:00:00Z

Duration: 0d 0h 0m

Description: 31032025 ROTEU SIMs Connectivity,ROPD SIMs Connectivity,ROPDB SIMs Connectivity,ROPDT SIMs Connectivity Planned Maintenance Notification RESOLVED

Services Affected: data

Location: EMEA

Start time: 2025-03-31T05:00:00Z

End time: 2025-03-31T05:00:00Z

Duration: 0d 0h 0m

Description: Dear Customer,

      This is to inform you that, to guarantee the correct functionality of our NY P-GW, we need to execute a Preventive Maintenance.

The activity will be performed on March 31st between 23:00 and 23:30 US Eastern Time (UTC-4)

During that period, NAUS and ROTAM subscribers might face a short interruption of their data sessions.

Start Date/Time: March 31st, 23:00 EST.

End Date/Time: March 31st, 23:30 EST.

Services Affected: Data

Location: United States of America

Start time: 2025-03-31T23:00:00-05:00

End time: 2025-03-31T23:30:00-05:00

Duration: 0d 0h 30m

Description: Dear Customer,

This is to inform you that on March 27th, from 09:00 to 11:00 UTC, maintenance will be conducted on our PIG infrastructure.

During the maintenance window, you may experience delays in the delivery of CDRs and a temporary rejection of some session requests as we perform necessary updates.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance your experience.

Start Date/Time: March 27 2025 09:00hs UTC

End Date/Time: March 27 2025 11:00hs UTC

Services Affected: data

Location: GLOBAL

Start time: 2025-03-27T09:00:00Z

End time: 2025-03-27T11:00:00Z

Duration: 0d 2h 0m

Description: Dear Customer,

This is to inform you that on March 27th, from 09:00 to 11:00 UTC, maintenance will be conducted on our PIG infrastructure.

During the maintenance window, you may experience delays in the delivery of CDRs and a temporary rejection of some session requests as we perform necessary updates.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance your experience.

Start Date/Time: March 27 2025 09:00hs UTC

End Date/Time: March 27 2025 11:00hs UTC

Services Affected: data

Location: GLOBAL

Start time: 2025-03-27T09:00:00UTC

End time: 2025-03-27T11:00:00UTC

Duration: 0d 2h 0m

Description: Dear Customer,

This is to inform you that on March 27th, from 09:00 to 11:00 UTC, maintenance will be conducted on our PIG infrastructure.

During the maintenance window, you may experience delays in the delivery of CDRs and a temporary rejection of some session requests as we perform necessary updates.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance your experience.

Start Date/Time: March 27 2025 09:00hs UTC

End Date/Time: March 27 2025 11:00hs UTC

Services Affected: data

Location: GLOBAL

Start time: 2025-03-27T09:00:00UTC

End time: 2025-03-27T11:00:00UTC

Duration: 0d 2h 0m

Description: Dear Customer,

This is to inform you that on March 27th, from 09:00 to 11:00 UTC, maintenance will be conducted on our PIG infrastructure.

During the maintenance window, you may experience delays in the delivery of CDRs and a temporary rejection of some session requests as we perform necessary updates.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance your experience.

Start Date/Time: March 27 2025 09:00hs UTC

End Date/Time: March 27 2025 11:00hs UTC

Services Affected: data

Location: GLOBAL

Start time: 2025-03-27T09:00:00UTC

End time: 2025-03-27T11:00:00UTC

Duration: 0d 2h 0m

Description: Dear Customer,

This is to inform you that on March 27th, from 09:00 to 11:00 UTC, maintenance will be conducted on our PIG infrastructure.

During the maintenance window, you may experience delays in the delivery of CDRs and a temporary rejection of some session requests as we perform necessary updates.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance your experience.

Start Date/Time: March 27 2025 09:00hs UTC

End Date/Time: March 27 2025 11:00hs UTC

Services Affected: data

Location: GLOBAL

Start time: 2025-03-27T09:00:00UTC

End time: 2025-03-27T11:00:00UTC

Duration: 0d 2h 0m

Description: Dear Customer,

This is to inform you that on March 27th, from 09:00 to 11:00 UTC, maintenance will be conducted on our PIG infrastructure.

During the maintenance window, you may experience delays in the delivery of CDRs and a temporary rejection of some session requests as we perform necessary updates.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance your experience.

Start Date/Time: March 27 2025 09:00hs UTC

End Date/Time: March 27 2025 11:00hs UTC

Services Affected: data

Location: GLOBAL

Start time: 2025-03-27T09:00:00UTC

End time: 2025-03-27T11:00:00UTC

Duration: 0d 2h 0m

Description: Dear Customer,

This is to inform you that on March 27th, from 09:00 to 11:00 UTC, maintenance will be conducted on our PIG infrastructure.

During the maintenance window, you may experience delays in the delivery of CDRs and a temporary rejection of some session requests as we perform necessary updates.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance your experience.

Start Date/Time: March 27 2025 09:00hs UTC

End Date/Time: March 27 2025 11:00hs UTC

Services Affected: data

Location: GLOBAL

Start time: 2025-03-27T09:00:00UTC

End time: 2025-03-27T11:00:00UTC

Duration: 0d 2h 0m

Description: Dear Customer,

This is to inform you that on March 27th, from 09:00 to 11:00 UTC, maintenance will be conducted on our PIG infrastructure.

During the maintenance window, you may experience delays in the delivery of CDRs and a temporary rejection of some session requests as we perform necessary updates.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance your experience.

Start Date/Time: March 27 2025 09:00hs UTC

End Date/Time: March 27 2025 11:00hs UTC

Services Affected: data

Location: GLOBAL

Start time: 2025-03-27T09:00:00UTC

End time: 2025-03-27T11:00:00UTC

Duration: 0d 2h 0m

Description: Dear Customer,

This is to inform you that on March 27th, from 09:00 to 11:00 UTC, maintenance will be conducted on our PIG infrastructure.

During the maintenance window, you may experience delays in the delivery of CDRs and a temporary rejection of some session requests as we perform necessary updates.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance your experience.

Start Date/Time: March 27 2025 09:00hs UTC

End Date/Time: March 27 2025 11:00hs UTC

Services Affected: data

Location: GLOBAL

Start time: 2025-03-27T09:00:00UTC

End time: 2025-03-27T11:00:00UTC

Duration: 0d 2h 0m

Description: Dear Customer,

This is to inform you that on March 27th, from 09:00 to 11:00 UTC, maintenance will be conducted on our PIG infrastructure.

During the maintenance window, you may experience delays in the delivery of CDRs and a temporary rejection of some session requests as we perform necessary updates.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance your experience.

Start Date/Time: March 27 2025 09:00hs UTC

End Date/Time: March 27 2025 11:00hs UTC

Services Affected: data

Location: GLOBAL

Start time: 2025-03-27T09:00:00UTC

End time: 2025-03-27T11:00:00UTC

Duration: 0d 2h 0m

Description: Dear Customer,

This is to inform you that on March 27th, from 09:00 to 11:00 UTC, maintenance will be conducted on our PIG infrastructure.

During the maintenance window, you may experience delays in the delivery of CDRs and a temporary rejection of some session requests as we perform necessary updates.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance your experience.

Start Date/Time: March 27 2025 09:00hs UTC

End Date/Time: March 27 2025 11:00hs UTC

Services Affected: data

Location: GLOBAL

Start time: 2025-03-27T09:00:00UTC

End time: 2025-03-27T11:00:00UTC

Duration: 0d 2h 0m

Description: Dear Customer,

This is to inform you that on March 27th, from 09:00 to 11:00 UTC, maintenance will be conducted on our PIG infrastructure.

During the maintenance window, you may experience delays in the delivery of CDRs and a temporary rejection of some session requests as we perform necessary updates.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance your experience.

Start Date/Time: March 27 2025 09:00hs UTC

End Date/Time: March 27 2025 11:00hs UTC

Services Affected: data

Location: GLOBAL

Start time: 2025-03-27T09:00:00UTC

End time: 2025-03-27T11:00:00UTC

Duration: 0d 2h 0m

Description: Dear Customer,

This is to inform you that on March 27th, from 09:00 to 11:00 UTC, maintenance will be conducted on our PIG infrastructure.

During the maintenance window, you may experience delays in the delivery of CDRs and a temporary rejection of some session requests as we perform necessary updates.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance your experience.

Start Date/Time: March 27 2025 09:00hs UTC

End Date/Time: March 27 2025 11:00hs UTC

Services Affected: data

Location: GLOBAL

Start time: 2025-03-27T09:00:00UTC

End time: 2025-03-27T11:00:00UTC

Duration: 0d 2h 0m

Description: Dear Customer,

This is to inform you that on March 27th, from 09:00 to 11:00 UTC, maintenance will be conducted on our PIG infrastructure.

During the maintenance window, you may experience delays in the delivery of CDRs and a temporary rejection of some session requests as we perform necessary updates.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to enhance your experience.

Start Date/Time: March 27 2025 09:00hs UTC

End Date/Time: March 27 2025 11:00hs UTC

Services Affected: data

Location: GLOBAL

Start time: 2025-03-27T09:00:00UTC

End time: 2025-03-27T11:00:00UTC

Duration: 0d 2h 0m