Some systems are experiencing issues

About This Site

This is the AirOn360 IoT Suite status page. Here you can check the current status of our systems in real time, as well as a list of all past incidents. You can also check this page to see if there are any planned or unplanned network outages in real time.

Past Incidents

Thursday 16th October 2025

No incidents reported

Wednesday 15th October 2025

UKJ SIMs Connectivity UKJ Incident Notification - NEW-ukj sims connectivity

Description: Dear customer,

UKJ has informed us that they are currently experiencing a high volume of requests, which is causing delays in SIM provisioning. Please note that all provisioning requests submitted through the API or IoT Suite will be completed; however, processing times may be longer than usual. Requests are processed in sequence based on submission time, and the sequence cannot be adjusted.

Activation, termination, sendSMS, and other SIM management functions may experience delays in completing.

Connectivity and data transmissions for devices are not impacted.

We apologize for the inconvenience this is causing.

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2025-10-15 20:30:00 UTC

End time: N/A

Duration: N/A

Status: NEW

  • Description: Dear Customer,

    This is to inform you that the UKJ incident affecting API provisioning has been resolved. The backlog of provisioning requests has now returned to stable levels. Order processing times have returned to expected performance.

    Throughout this period, connectivity and data services remained unaffected.

    Thank you for your patience.

    Regards,

    Services Affected: Provisioning Services

    Location: GLOBAL

    Start time: 2025-10-15 20:30:00 UTC

    End time: 2025-10-16 12:00:00 UTC

    Duration: 0d 15h 30m

    Status: RESOLVED

  • Description: Dear Customer,

    UKJ informed that they are seeing a steady decrease in the backlog of provisioning requests, however, delays remain. Orders are still processing successfully, though completion times remain longer than normal.

    Connectivity and data services remain unimpacted.

    We'll provide further updates as soon as they become available.

    Thank you,

    Regards.

    Services Affected: Provisioning Services

    Location: GLOBAL

    Start time: 2025-10-15 20:30:00 UTC

    End time: N/A

    Duration: N/A

    Status: UPDATE

    • Tuesday 14th October 2025

    No incidents reported

    Monday 13th October 2025

    No incidents reported

    Sunday 12th October 2025

    No incidents reported

    Saturday 11th October 2025

    No incidents reported

    Friday 10th October 2025

    ROTN SIMs Connectivity 10102025 Mexico Network Issuest Notification - NEW 2-rotn sims connectivity

    Description: Dear Customer,

    We have detected issues impacting some Network provisioning services in Mexico.

    We are currently investigating with our Network Operations team and our Network Providers.

    We will share more updates as they become available.

    Apologies for the inconvenience.

    Best regards,

    Services Affected: Provisioning Services

    Location: Mexico

    Start time: 2025-10-10 17:00:00 UTC

    End time: N/A

    Duration: N/A

    Status: NEW

  • Description: Issue has been resolved

    Services Affected: Provisioning Services

    Location: Mexico

    Start time: 2025-10-10 17:00:00 UTC

    End time: 2025-10-11 03:00:00 UTC

    Duration: 0d 10h 0m

    Status: RESOLVED

  • Description: Dear Customer,

    We observe improvements in the Provisioning Services in Mexico.

    The traffic is returning to normal levels. We will continue to monitor the situation until the service is fully restored.

    Apologies for any inconvenience this may have caused.

    Best regards,

    Services Affected: Provisioning Services

    Location: Mexico

    Start time: 2025-10-10 17:00:00 UTC

    End time: N/A

    Duration: N/A

    Status: MONITORING

    • ROPD SIMs Connectivity 10102025 Mexico Network Issuest Notification - NEW 2-ropd sims connectivity

    Description: Dear Customer,

    We have detected issues impacting some Network provisioning services in Mexico.

    We are currently investigating with our Network Operations team and our Network Providers.

    We will share more updates as they become available.

    Apologies for the inconvenience.

    Best regards,

    Services Affected: Provisioning Services

    Location: Mexico

    Start time: 2025-10-10 17:00:00 UTC

    End time: N/A

    Duration: N/A

    Status: NEW

  • Description: Issue has been resolved

    Services Affected: Provisioning Services

    Location: Mexico

    Start time: 2025-10-10 17:00:00 UTC

    End time: 2025-10-11 03:00:00 UTC

    Duration: 0d 10h 0m

    Status: RESOLVED

  • Description: Dear Customer,

    We observe improvements in the Provisioning Services in Mexico.

    The traffic is returning to normal levels. We will continue to monitor the situation until the service is fully restored.

    Apologies for any inconvenience this may have caused.

    Best regards,

    Services Affected: Provisioning Services

    Location: Mexico

    Start time: 2025-10-10 17:00:00 UTC

    End time: N/A

    Duration: N/A

    Status: MONITORING

    • UKJ SIMs Connectivity 10102025 Mexico Network Issuest Notification - NEW 2-ukj sims connectivity

    Description: Dear Customer,

    We have detected issues impacting some Network provisioning services in Mexico.

    We are currently investigating with our Network Operations team and our Network Providers.

    We will share more updates as they become available.

    Apologies for the inconvenience.

    Best regards,

    Services Affected: Provisioning Services

    Location: Mexico

    Start time: 2025-10-10 17:00:00 UTC

    End time: N/A

    Duration: N/A

    Status: NEW

  • Description: Issue has been resolved

    Services Affected: Provisioning Services

    Location: Mexico

    Start time: 2025-10-10 17:00:00 UTC

    End time: 2025-10-11 03:00:00 UTC

    Duration: 0d 10h 0m

    Status: RESOLVED

  • Description: Dear Customer,

    We observe improvements in the Provisioning Services in Mexico.

    The traffic is returning to normal levels. We will continue to monitor the situation until the service is fully restored.

    Apologies for any inconvenience this may have caused.

    Best regards,

    Services Affected: Provisioning Services

    Location: Mexico

    Start time: 2025-10-10 17:00:00 UTC

    End time: N/A

    Duration: N/A

    Status: MONITORING

    • ROTAM SIMs Connectivity 10102025 Mexico Network Issuest Notification - NEW 2-rotam sims connectivity

    Description: Dear Customer,

    We have detected issues impacting some Network provisioning services in Mexico.

    We are currently investigating with our Network Operations team and our Network Providers.

    We will share more updates as they become available.

    Apologies for the inconvenience.

    Best regards,

    Services Affected: Provisioning Services

    Location: Mexico

    Start time: 2025-10-10 17:00:00 UTC

    End time: N/A

    Duration: N/A

    Status: NEW

  • Description: Issue has been resolved

    Services Affected: Provisioning Services

    Location: Mexico

    Start time: 2025-10-10 17:00:00 UTC

    End time: 2025-10-11 03:00:00 UTC

    Duration: 0d 10h 0m

    Status: RESOLVED

  • Description: Dear Customer,

    We observe improvements in the Provisioning Services in Mexico.

    The traffic is returning to normal levels. We will continue to monitor the situation until the service is fully restored.

    Apologies for any inconvenience this may have caused.

    Best regards,

    Services Affected: Provisioning Services

    Location: Mexico

    Start time: 2025-10-10 17:00:00 UTC

    End time: N/A

    Duration: N/A

    Status: MONITORING

    • NATM SIMs Connectivity 10102025 Mexico Network Issues Notification - NEW-natm sims connectivity

    Description: Dear Customer,

         We have detected issues impacting some Network provisioning services in Mexico.

    We are currently investigating with our Network Operations team and our Network Providers.

    We will share more updates as they become available.

    Apologies for the inconvenience.

    Best regards,

    Services Affected: Provisioning Services

    Location: Mexico

    Start time: 2025-10-10 18:00:00 UTC

    End time: N/A

    Duration: N/A

    Status: NEW

  • Description: Issue has been resolved.

    Services Affected: Provisioning Services

    Location: Mexico

    Start time: 2025-10-10 18:00:00 UTC

    End time: 2025-10-11 03:00:00 UTC

    Duration: 0d 9h 0m

    Status: RESOLVED

  • Description:

    Dear Customer,

           We observe improvements in the Provisioning Services in Mexico.

    The traffic is returning to normal levels. We will continue to monitor the situation until the service is fully restored.

    Apologies for any inconvenience this may have caused.

    Best regards,

    Services Affected: Provisioning Services

    Location: Mexico

    Start time: 2025-10-10 18:00:00 UTC

    End time: N/A

    Duration: N/A

    Status: MONITORING

    • Thursday 9th October 2025

    UKJ SIMs Connectivity 09102025 UKJ Incident Notification - NEW-ukj sims connectivity

    Description: Dear customer,

    This is to inform you that we are experiencing issues with data connectivity on UKJ SIMs. Due to congestion on the carrier’s core network, some devices may experience delays or failures when attempting to attach to LTE networks. Subscribers already attached should remain unaffected. Where available, devices may fall back to 2G/3G service, which continues to operate normally. SMS and data services over 2G/3G are not impacted. SMS over LTE may experience delays.

    The cause has been identified, and steps have been taken to ease congestion.We are working closely with our carrier partner to resolve this as soon as possibe.

    Our sincerest apologies for any inconvenience this may cause.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-10-09 19:00:00 UTC

    End time: N/A

    Duration: N/A

    Status: NEW

  • Description: Dear customer, This incindent has been resolved.

    Thank you,

    Regards.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-10-09 19:00:00 UTC

    End time: 2025-10-10 02:30:00 UTC

    Duration: 0d 7h 30m

    Status: RESOLVED

  • Description: DESCRIPTION

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-10-10 01:00:00 UTC

    End time: 2025-10-10 08:30:00 UTC

    Duration: 0d 7h 30m

    Status: RESOLVED

  • Description: DESCRIPTION

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-10-10 01:00:00 UTC

    End time: N/A

    Duration: N/A

    Status: RESOLVED

    • Wednesday 8th October 2025

    No incidents reported

    Tuesday 7th October 2025

    No incidents reported

    Monday 6th October 2025

    No incidents reported

    Sunday 5th October 2025

    No incidents reported

    Saturday 4th October 2025

    No incidents reported

    Friday 3rd October 2025

    No incidents reported

    Thursday 2nd October 2025

    UKJ SIMs Connectivity 02102025 UKJ Voice Services Incident - NEW-ukj sims connectivity

    Description:

    Dear customer,

      We observe issues with Voice Services on the UKJ Network.

    All relevant teams, as well as the Network provider, have been engaged and are currently investigating this matter.

    We will provide updates as they become available.

    Apologies for any inconvenience this may cause.

    Best regards,

    Services Affected: Voice Services

    Location: GLOBAL

    Start time: 2025-10-02 15:00:00 UTC

    End time: N/A

    Duration: N/A

    Status: NEW

  • Description: Dear customer,

    The issues with Voice in UKJ have been resolved. Services should work as expected.

    Apologies for any inconvenience this may have caused.

    Best regards,

    Services Affected: Voice Services

    Location: GLOBAL

    Start time: 2025-10-02 15:00:00 UTC

    End time: N/A

    Duration: N/A

    Status: RESOLVED

    • ROTN SIMs Connectivity 02102025 ROTN Incident Notification-rotn sims connectivity

    Description: Dear customer,

    We are experiencing critical issues affecting the creation of new data sessions from our roaming SIMs.

    Investigation is ongoing with all relevant parties, and we will send an update as soon as we have more information to share.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-10-02 10:00:00 UTC

    End time: N/A

    Duration: N/A

    Status: NEW

  • Description: Dear customer,

    We would like to inform you that the connectivity issue affecting ROTN SIMs has been successfully resolved, and all traffic has been fully restored. Our team continues to closely monitor the services while the provider investigates the root cause.

    We sincerely apologize for any inconvenience this incident may have caused

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-10-02 10:00:00 UTC

    End time: 2025-10-02 16:10:00 UTC

    Duration: 0d 6h 10m

    Status: RESOLVED

  • Description: Dear customer,

    We would like to inform you that the connectivity issue affecting ROTN SIMs has been successfully resolved, and all traffic has been fully restored. Our team continues to closely monitor the services while the provider investigates the root cause.

    We sincerely apologize for any inconvenience this incident may have caused

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-10-02 10:00:00 UTC

    End time: 2025-10-02 16:10:00 UTC

    Duration: 0d 6h 10m

    Status: RESOLVED

  • Description: Dear customer,

    ROTN has informed us that after rerouting traffic from one core node to another, they are seeing major improvements. The investigation is still ongoing with all relevant parties, and we will keep you updated continuously.

    We apologize for the inconveniences caused.

    Services Affected: Data Services

    Location: GLOBAL

    Start time: 2025-10-02 10:00:00 UTC

    End time: N/A

    Duration: N/A

    Status: NEW