18082025 UKJ Incident Notification - RESOLVED Monday 18th August 2025 09:31:00

Description:Dear Customer,

We would like to inform you of an ongoing incident affecting UKJ in collaboration with one of their carrier partners. The issue is currently under investigation and is impacting roaming services.

As a result, subscribers may experience difficulties attaching to LTE networks and may fall back to 2G/3G where available.

Engineering teams are working closely with the carrier’s engineers to mitigate the impact and restore full service as soon as possible.

Thank you for your understanding.

Regards.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-08-18 09:00:00 UTC

End time: 2025-08-18 11:00:00 UTC

Duration: 2 hours

Status: RESOLVED

Description: Dear Customer,

UKJ's carrier partner has confirmed that the incident affecting roaming services has been resolved. Traffic levels and signalling success rates have returned to normal. Subscribers should now experience reliable LTE connectivity.

We will continue to monitor the network closely over the next few hours to ensure full stability. If you experience any further issues, please don't hesitate to contact us.

Thank you.

Regards.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-08-18 09:00:00 UTC

End time: 2025-08-18 11:00:00 UTC

Duration: 0d 2h 0m

Status: RESOLVED

Posted 4 days ago by admin

Description: Dear Customer,

UKJ's carrier partner has confirmed that the incident affecting roaming services has been resolved. Traffic levels and signalling success rates have returned to normal. Subscribers should now experience reliable LTE connectivity.

We will continue to monitor the network closely over the next few hours to ensure full stability. If you experience any further issues, please don't hesitate to contact us.

Thank you.

Regards.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-08-18 09:00:00 UTC

End time: N/A

Duration: N/A

Status: RESOLVED

Posted 6 days ago by admin