03062026 ROPD&ROPDB Incident Notification - NEW-ropdb sims connectivity Wednesday 3rd June 2026 09:26:25

Description: Dear Customer,

We would like to inform you that we are currently experiencing an issue affecting some customers' 4G data services.

Incident Details

Start Time (UTC): 3 June 2026, 02:30 UTC

Affected Customers: Subscribers using ROPD and ROPDB profiles

Impact: Customers may experience reduced 4G data performance and slower data connectivity.

Our signaling partner is currently experiencing a global degradation in LTE signaling traffic, which is impacting the performance of 4G data services for affected customers.

Our technical teams and partners are actively investigating the issue with the highest priority and are working to restore normal service as quickly as possible.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding. We will continue to provide updates as more information becomes available.

Thank you for your continued trust and support.

Kind regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2026-06-03 08:30:00 UTC

End time: N/A

Duration: N/A

Status: NEW

Description: Dear Customer,

We are pleased to inform you that the 4G data service issue affecting subscribers on the ROPD and ROPDB profiles has now been resolved.

Following the recovery activities, service has been fully restored and network performance has returned to normal operating levels. LTE signaling traffic remains stable, and affected subscribers are successfully connected and registered on the network.

Our teams have continued to closely monitor the platform since restoration, and no further service impact has been observed. The service is currently stable and operating as expected.

We appreciate your patience and understanding.

Kind regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2026-06-03 08:30:00 UTC

End time: 2026-06-03 12:19:00 UTC

Duration: 0d 3h 49m

Status: RESOLVED

Posted 4 hours ago by admin

Description: Dear Customer,

We would like to provide an update regarding the 4G data service issue affecting subscribers on the ROPD and ROPDB profiles.

Service restoration is ongoing, and significant improvements have been observed. LTE signaling traffic is gradually stabilizing and returning to normal levels. We are also seeing affected subscribers successfully reconnecting to and registering on the network.

Some customers may have experienced intermittent degradation or temporary interruptions to 4G data services during the recovery process.

We continue to closely monitor the situation and will provide further updates as soon as they become available.

Thank you for your patience and understanding.

Kind regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2026-06-03 08:30:00 UTC

End time: N/A

Duration: N/A

Status: UPDATE

Posted 6 hours ago by admin