Wednesday 2nd October 2024

UKAT SIMs Connectivity 01102024 UKAT Incident Notification RESOLVED

Description: We would like to inform you that the issue with UKAT SIMs was resolved, and the services were fully recovered at 05:15 UTC. The problem was a congestion in our provider's IP network. They had to move traffic between IP pools to add more capacity. Consequently, customers with firewall rules applied in their servers for receiving traffic from the SIMs must include our new public IP range to their whitelist: 209.104.211.0/24.

Please accept our apologies for the short notice and any inconvenience this might cause.

Services affected: Data

Location: Global

Resolution Time: 02-10-2024 05:15 UTC