Wednesday 30th August 2023

UKJ SIMs Connectivity 28082023 UKJ Incident Notification - MONITORING

Description: We are seeing a gradual and stable improvement in our UKJ traffic levels. Our graphs show that we are already at the normal traffic level (pre outage).

UKJ has advised that signalling has now stabilised and that congestion is steadily reducing, but there are still some issues with congestion due to the incident. They continue to open up more links as the traffic clears.

Some customers can still experience connectivity issues. Our teams are currently focusing on finding resolutions for this.

If you are still facing connectivity issues, we suggest a reboot on the device as it is usually effective.

Please check your connectivity and inform us if you are still seeing issues, by providing details of locations and affected networks, with ICCID.

Services affected: Data Connectivity

Scope: Global

Duration: 30/08/2023 16:30 UTC