Past Incidents

Description: Infrastructure maintenance

Services affected: Provisioning

Scope: Global

Duration: 2023-09-21 T02:00 UTC

Description: Firewall configuration change

Services affected: Data

Scope: Global

Duration: 12-09-2023 21:00 UTC

Description: Our network connectivity to the ROPDT network is now restored. Engineers are working to bring services back up. Further update to follow shortly.

Services affected: Data

Scope: Global

Duration: 2023-09-08 14:00 UTC

Description: Planned Maintenance

Services affected: No impact expected

Scope: Global

Duration: 2023-09-07  09:00  UTC

Description: 5-day backlog on CDR processing

Services affected: CDR

Scope: Global

Duration: 06-09-2023

Description: A full health check of all UKJ's systems configurations is almost finished to ensure that the network is restored to pre-incident state. The majority of all affected devices are now working properly similar to pre-incident conditions. Together with the UKJ engineers, we continue to closely monitor the traffic.

For those customers that are still experiencing issues we advise that the device is power cycled. You can also try to send a simple SMS command for the device to power cycle.

For those customers that are still affected please raise a tickets on the ePortal.

Services affected: Data Connectivity

Scope: Global

Duration: 30/08/2023 13:00 UTC