Past Incidents

Description: This is to inform you that the incident regarding UKAT activations is now resolved.

AT&T engineers identified a misconfiguration on our private network which caused IP allocations to fail upon provisioning.

If you continue to face any issues with AT&T activations, please raise a ticket so we can assist you.

Our sincerest apologies for any inconvenience this may have caused.

Services affected: Provisioning

Location: Global

Start Time: 24-05-2024 17:00 UTC

Description: We're currently experiencing some issues with some activations on the UKAT network.

Investigations are currently ongoing and all relevant teams have been involved

The vendor has been involved in the troubleshooting process and they are also investigating it with priority.

We will keep you updated on the news.

Services affected: Provisioning

Location: Global

Start Time: 17-05-2024 18:00 UTC

Description: The issue has been solved. Tests of the network are now successful, and traffic patterns have improved.

Services affected: Data

Location: Philippines

End Time: 2024-05-14 22:39 UTC

Description: This is to inform you that the issue with ROPD/RODB/ROPDT/ROTEU data connectivity service is now resolved

The issue was signalling congestion, during which a small proportion of subscribers may have experienced issues re-establishing connectivity or registering to the network.

There will be an emergency maintenance tonight to implement additional network capacity and help prevent future issues.

Services affected: Data

Location: Global

End Time: 2024-05-14 17:00 (UTC)

Description:

On May 13th, an undersea cable has been damaged which causes disruptions in East Africa on subscriptions roaming in Vodacom's network.

Services affected:

Data, Voice, SMS

Location:

This issue might be seen in, but not limited to: Kenya, Tanzania, Rwanda, Uganda, Malawi and Madagascar as well.

Start Time:

2024-05-13 08:21 (UTC)