Past Incidents

Description: Dear customer, IoT Service Team has identified a disruption to data services on the ROPD/ROPDB/ROTEU/ROPDT services.

We saw the devices got disconnected and may have had issues reconnecting due to congestion. Now, we already see that the services are recovering back to normal levels.

Investigations and recovery measures are currently ongoing and the Incident has been prioritized on our and on the vendor's side.

If issue still persist, please perform a Purge from the IoT Suite portal and reboot the device if needed. Some SIMs may have fallen back to 2G.

We will keep you updated on the news.

Start Time: 30-07-2024 10:00 UTC

Description: Dear customer, IoT Service Team has identified a disruption to data services on the ROPD/ROPDB/ROTEU/ROPDT services.

We saw the devices got disconnected and may have had issues reconnecting due to congestion. Now, we already see that the services are recovering back to normal levels.

Investigations and recovery measures are currently ongoing and the Incident has been prioritized on our and on the vendor's side.

If issue still persist, please perform a Purge from the IoT Suite portal and reboot the device if needed. Some SIMs may have fallen back to 2G.

We will keep you updated on the news.

Start Time: 30-07-2024 10:00 UTC

Description: Dear customer, IoT Service Team has identified a disruption to data services on the ROPD/ROPDB/ROTEU/ROPDT services.

We saw the devices got disconnected and may have had issues reconnecting due to congestion. Now, we already see that the services are recovering back to normal levels.

Investigations and recovery measures are currently ongoing and the Incident has been prioritized on our and on the vendor's side.

If issue still persist, please perform a Purge from the IoT Suite portal and reboot the device if needed. Some SIMs may have fallen back to 2G.

We will keep you updated on the news.

Start Time: 30-07-2024 10:00 UTC

Description: IoT Service Team has identified a disruption to data services on the ROPD/RODB/ROTEU data connectivity using the data641003 APN.

We saw the devices got disconnected and may have had issues reconnecting due to congestion.

Now, we already see that the services are recovering back to normal levels. We keep monitoring the services until the incident is fully resolved.

Investigations and recovery measures are still ongoing and the Incident has been prioritized on our and on the vendor's side.

Start Time: 30-07-2024 10:00 UTC

Description: Dear customer,

This is to inform you that the disruption that took place today on the data services for the ROPD/ROPDB/ROTEU/ROPDT networks has been resolved.

Services look healthy and back to normal levels. We continue to work with our vendor to understand the root cause. If the issue persists, please perform a Purge from the IoT Suite portal and reboot the device if needed. Some may have fallen back to 2G. If you are still facing troubles, please log a ticket through the ePortal and we will assist ASAP. Thank you for your patience and understanding.

Location: Global

Start Time: 30-07-2024 18:00 UTC

Description: Dear customer,

This is to inform you that the disruption that took place today on the data services for the ROPD/ROPDB/ROTEU/ROPDT networks has been resolved.

Services look healthy and back to normal levels. We continue to work with our vendor to understand the root cause. If the issue persists, please perform a Purge from the IoT Suite portal and reboot the device if needed. Some may have fallen back to 2G. If you are still facing troubles, please log a ticket through the ePortal and we will assist ASAP. Thank you for your patience and understanding.

Location: Global

Start Time: 30-07-2024 18:00 UTC

Description: Dear customer,

This is to inform you that the disruption that took place today on the data services for the ROPD/ROPDB/ROTEU/ROPDT networks has been resolved.

Services look healthy and back to normal levels. We continue to work with our vendor to understand the root cause. If the issue persists, please perform a Purge from the IoT Suite portal and reboot the device if needed. Some may have fallen back to 2G. If you are still facing troubles, please log a ticket through the ePortal and we will assist ASAP. Thank you for your patience and understanding.

Location: Global

Start Time: 30-07-2024 18:00 UTC

Description: Dear customer,

This is to inform you that the disruption that took place today on the data services for the ROPD/ROPDB/ROTEU/ROPDT networks has been resolved.

Services look healthy and back to normal levels. We continue to work with our vendor to understand the root cause. If the issue persists, please perform a Purge from the IoT Suite portal and reboot the device if needed. Some may have fallen back to 2G. If you are still facing troubles, please log a ticket through the ePortal and we will assist ASAP. Thank you for your patience and understanding.

Location: Global

Start Time: 30-07-2024 18:00 UTC

Dear customer,

We're currently experiencing some performance issues on the ROTN/ROTEU data service. We're seeing an increase in failed new data sessions but existing ones are on normal levels.

Investigations are currently ongoing and all relevant teams have been involved.

We will keep you updated on the news.

Regards,

G+D Mobile Security Network Operations Center

Dear customer,

We're currently experiencing some performance issues on the ROTN/ROTEU data service. We're seeing an increase in failed new data sessions but existing ones are on normal levels.

Investigations are currently ongoing and all relevant teams have been involved.

We will keep you updated on the news.

Regards.

G+D Mobile Security Network Operations Center