Description: We wanted to inform you of an ongoing issue with ROPD SIM Diagnostics, which is currently affecting a small percentage of ROPD SIMs.
The issue stems from a large number of orphaned data sessions -sessions that were initiated but not properly ended- which has overwhelmed the system and disrupted the SIM Diagnostics functionality for some SIMs.
Our team is actively working on a permanent solution. In the meantime, they have implemented a workaround that involves manually cleaning up these orphaned sessions. This cleanup is performed once a week for all impacted SIMs, as the workaround cannot be applied during business hours.
We appreciate your patience and understanding as we work to resolve this issue.
If you have any further questions or concerns, please feel free to reach out via a support ticket
Services affected: SIM Diagnostics
Location: Global
Start Time: 15-10-2024 16:00 UTC
