Past Incidents

Description: DESCRIPTION

Services Affected: Data Services

Location: GLOBAL

Start time: 2026-04-29 05:01:00 UTC-00:00

End time: 2026-04-29 10:00:00 UTC-00:00

Duration: 0d 4h 59m

Status: RESOLVED

Description:Dear customer,

This is to inform you that the scheduled maintenance has been postponed. Once a new date has been confirmed, updated notifications will be issued accordingly.

We apologize for any inconvenience this may cause.

Services Affected: Data Services

Location: GLOBAL

Start time: 2026-04-29 05:01:00 UTC-00:00

End time: 2026-04-29 10:00:00 UTC-00:00

Duration: 0d 4h 59m

Status: SCHEDULED

Description: Dear Customer,

This is to notify you that the incident affecting TIGO in Honduras while using ROTN has been resolved. TIGO has deployed a fix in their network, and after testing, we can confirm that everything is working much better.

Thank you for your patience.

Kind regards,

Services Affected: Data Services

Location: Honduras

Start time: 2026-03-28 06:00:00 UTC

End time: 2026-04-29 09:00:00 UTC

Duration: 32d 3h 0m

Status: RESOLVED

Description: Dear Customer,

We would like to provide you with an update regarding the connectivity incident in Honduras involving TIGO.

Overall, traffic performance has improved over the past few days. However, we are still observing intermittent issues, and testing in Honduras may occasionally fail.

TIGO has informed our provider that they have implemented planned network configuration and routing changes. Our provider is currently reviewing the shared documentation to determine whether any adjustments are required on their end to align with the new setup.

We will continue to monitor the situation and keep you informed of any further developments.

Thank you for your patience and understanding.

Kind regards,

Services Affected: Data Services

Location: Honduras

Start time: 2026-03-28 06:00:00 UTC

End time: N/A

Duration: N/A

Status: UPDATE

Description: Dear Customer,

Our continued monitoring and testing show that roaming issues are still present when connecting in Honduras on the Tigo network. Devices may experience intermittent problems establishing data sessions or registering on the network, depending on whether they attempt to connect via 2G, 3G, or 4G. Some tests continue to succeed, but others fail with errors related to network registration and data session activation. This confirms that the disturbance is still ongoing on the roaming partner’s side and that the issue remains inconsistent in nature.

We are engaged with the provider and are awaiting further updates from their technical teams. Testing and close monitoring will continue, and all new information will be shared as soon as possible.

Thank you for your patience,

Regards.

Services Affected: Data Services

Location: Honduras

Start time: 2026-03-28 06:00:00 UTC

End time: N/A

Duration: N/A

Status: UPDATE

Description: Dear Customer,

The issue appears to have been resolved at approximately 06:20 UTC. Since then, our monitoring shows that traffic has been gradually returning to normal levels over the past few hours.

At this time, services are stabilizing; however, we will continue to closely monitor the situation to ensure full and consistent service restoration.

We will keep you informed of any significant developments.

Thank you for your continued patience and understanding.

Kind regards,

Services Affected: Data Services

Location: Honduras

Start time: 2026-03-28 06:00:00 UTC

End time: N/A

Duration: N/A

Status: UPDATE

Description: Dear Customer,

We would like to provide you with an update regarding the ongoing service disruption affecting customers roaming in Honduras on the Tigo network.

Our monitoring indicates noticeable improvements, with traffic levels gradually returning toward normal. However, service has not yet fully stabilized. Testing conducted on the network shows partial success, meaning connectivity may still be intermittent.

We will continue to closely monitor the situation over the next few hours to confirm full service restoration.

We will keep you informed of any significant developments.

Thank you for your continued patience and understanding.

Kind regards,

Services Affected: Data Services

Location: Honduras

Start time: 2026-03-28 06:00:00 UTC

End time: N/A

Duration: N/A

Status: NEW

Description: Dear Customer,

This is to inform you that the planned maintenance work our Network Provider had to perform has been rescheduled for March 24th, 2026, at 09:00 UTC.

Maintenance Window:

Start Time: March 24th, 2026, 09:00 UTC.

End Time: March 24th, 2026, 17:00 UTC.

Details: Deployment of the latest software release on the Network Provider's platform.

Impact: Thirty minutes of downtime on API services with our provider is expected. Therefore, users might experience provisioning issues.

There will be no impact on connectivity.

We apologize for any inconvenience this may cause.

Thank you for your patience and understanding.

Kind regards,

Customer Support Team.

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2026-03-24 09:00:00 UTC

End time: 2026-03-24 17:00:00 UTC

Duration: 0d 8h 0m

Status: RESOLVED

Description: Dear Customer,

This is to inform you that the planned maintenance work our Network Provider had to perform has been rescheduled for March 24th, 2026, at 09:00 UTC.

Maintenance Window:

Start Time: March 24th, 2026, 09:00 UTC.

End Time: March 24th, 2026, 17:00 UTC.

Details: Deployment of the latest software release on the Network Provider's platform.

Impact: Thirty minutes of downtime on API services with our provider is expected. Therefore, users might experience provisioning issues.

There will be no impact on connectivity.

We apologize for any inconvenience this may cause.

Thank you for your patience and understanding.

Kind regards,

Customer Support Team.

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2026-03-24 09:00:00 UTC

End time: 2026-03-24 17:00:00 UTC

Duration: 0d 8h 0m

Status: NEW