28032026ROTN Incident Notification - NEW-rotn sims connectivity Saturday 28th March 2026 18:57:10

Description: Dear Customer,

We would like to inform you of an ongoing service disruption affecting customers roaming in Honduras on the TIGO network.

Affected services include 2G, 3G, and 4G, with issues related to subscriber registration and network attachment. As a result, connectivity may be intermittent, with some sessions succeeding while others fail. Our monitoring has confirmed a drop in network traffic, and although there are early signs of partial recovery, service remains unstable at this time.

Our provider has been informed and is currently investigating the issue. Troubleshooting is ongoing, and we are working closely with them to resolve the situation as quickly as possible.

We will continue to monitor the situation closely and keep you informed of any significant developments.

Thank you for your patience and understanding.

Kind regards,

Services Affected: Data Services

Location: Honduras

Start time: 2026-03-28 06:00:00 UTC

End time: N/A

Duration: N/A

Status: NEW

Description: Dear Customer,

Our continued monitoring and testing show that roaming issues are still present when connecting in Honduras on the Tigo network. Devices may experience intermittent problems establishing data sessions or registering on the network, depending on whether they attempt to connect via 2G, 3G, or 4G. Some tests continue to succeed, but others fail with errors related to network registration and data session activation. This confirms that the disturbance is still ongoing on the roaming partner’s side and that the issue remains inconsistent in nature.

We are engaged with the provider and are awaiting further updates from their technical teams. Testing and close monitoring will continue, and all new information will be shared as soon as possible.

Thank you for your patience,

Regards.

Services Affected: Data Services

Location: Honduras

Start time: 2026-03-28 06:00:00 UTC

End time: N/A

Duration: N/A

Status: UPDATE

Posted 1 day ago by admin

Description: Dear Customer,

The issue appears to have been resolved at approximately 06:20 UTC. Since then, our monitoring shows that traffic has been gradually returning to normal levels over the past few hours.

At this time, services are stabilizing; however, we will continue to closely monitor the situation to ensure full and consistent service restoration.

We will keep you informed of any significant developments.

Thank you for your continued patience and understanding.

Kind regards,

Services Affected: Data Services

Location: Honduras

Start time: 2026-03-28 06:00:00 UTC

End time: N/A

Duration: N/A

Status: UPDATE

Posted 3 days ago by admin

Description: Dear Customer,

We would like to provide you with an update regarding the ongoing service disruption affecting customers roaming in Honduras on the Tigo network.

Our monitoring indicates noticeable improvements, with traffic levels gradually returning toward normal. However, service has not yet fully stabilized. Testing conducted on the network shows partial success, meaning connectivity may still be intermittent.

We will continue to closely monitor the situation over the next few hours to confirm full service restoration.

We will keep you informed of any significant developments.

Thank you for your continued patience and understanding.

Kind regards,

Services Affected: Data Services

Location: Honduras

Start time: 2026-03-28 06:00:00 UTC

End time: N/A

Duration: N/A

Status: NEW

Posted 3 days ago by admin