Description:Dear Customer,
We are excited to share that we are implementing significant upgrades to our infrastructure. These improvements are designed to enhance your experience by delivering greater scalability, superior performance, and higher overall service quality.
The best part is that this transition requires no changes from your side.
While we strengthen our internal capabilities to better support your growth, we guarantee a seamless experience:
• Improved Performance: You will benefit from a more robust and faster environment, built to handle higher demands with ease.
• Total Continuity: Your current contracts, pricing, and workflows will remain the same.
• Zero Effort Required: No manual updates or administrative actions are needed on your part.
• Uninterrupted Support: Your dedicated contacts and support channels will remain unchanged.
Our commitment is to provide you with a more powerful platform without ever disrupting the service you rely on. We are evolving so your business can continue to operate as smoothly as ever.
To avoid interruptions and ensure optimal monitoring and control throughout the process, a detailed six-week migration plan has been prepared, under which the different SIMs will be migrated gradually and continuously without interruption.
Activity date:
Start date and time: 08/06/2026 10:00 UTC
End date and time: 08/06/2026 16:00 UTC
Please note that only SIMs under these carriers will be migrated on the specified date:
ROTEU
Finally, we would like to emphasize that a migration process between two independent systems can be performed either with service interruption or with session overlap, with the latter being clearly less disruptive for customers. For this reason, even if a SIM has an active session, that session will not be cancelled or purged, and no service interruption will occur. However, as a consequence, the connection may appear as two separate sessions in the system: one in the legacy system, covering the period from the start of the session until our platform considers the SIM migrated, and another starting when the migration begins.
Therefore, although data usage, limits, and alerts will not be affected, there may be an overlap between the end time of one session and the start time of the next one. This has no impact on rating, billing, or statistics.
Thank you.
Kind regards,
Customer Support Team.
Services Affected: Data Services
Location: GLOBAL
Start time: 2026-06-08 10:00:00 UTC
End time: 2026-06-08 16:00:00 UTC
Duration: 0d 6h 0m
Status: RESOLVED
