Description: Dear Customer,
We would like to inform you that we are currently experiencing an issue affecting SIM order provisioning operations. The incident began at 14:45 UTC on May 22, 2025, and is still ongoing.
This issue is impacting provisioning-related operations such as activations, terminations, test-to-productive transitions, pause, and resume. Please note that data connectivity and SMS (both MO and MT) are not affected.
The root cause has been identified, and our teams are actively working on a resolution. We will keep you updated as progress is made.
We apologize for any inconvenience this may cause.
Thank you, Best regards.
Services Affected: Provisioning Services
Location: GLOBAL
Start time: 2025-05-22 20:45:00 UTC
End time: 2025-05-23 05:45:00 UTC
Duration: 0d 9h 0m