Description: Our team identified an unexpected technical issue affecting part of the SIM lifecycle process. Unfortunately this affects the reactivation of suspended sims. At this time we are working with T-Mobile on a fix and are told that it requires an update on their end that is expected to be performed at the end of July.
We will continue to reach out if there are any additional updates.
We appreciate your patience and understanding during this time. If you have any questions or need further assistance, please do not hesitate to reach out to our Customer Service team.
Services Affected: Provisioning Services
Location: GLOBAL
Start time: 2025-06-120 00:00:00 UTC
End time: 2025-07-02 01:00:00 UTC