21072025 NATM New Activations Plans – UPDATE Wednesday 16th July 2025 09:26:00


Description: Dear customer,

This is just a reminder about the migration scheduled from July 21st to August 1st.

If you have any questions, please do not hesitate to reach out.

Thank you!

Regards.

Original message:

Dear customer,

We’re following up regarding the suspended NATM SIMs that are currently blocked on their current status.

We’ve successfully coordinated a maintenance window with NATM to implement a permanent fix.

As part of this process, all affected SIMs will be migrated to new NATM products. The Level 2 NOC team will manage this transition.

Migration Schedule:

From July 21st to August 1st, we will be migrating your suspended SIMs from their old products to the new products. Since these SIMs are already suspended, no service impact is expected.

We will keep you informed of any further updates as needed. If you have any questions, feel free to reach out.

Thank you,

Regards.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-07-21 00:00:00 UTC

End time: 2025-08-02 00:00:00 UTC

Duration: 12d 0h 0m

Description: Dear customer,

We're following up regarding the suspended NATM SIMs that are currently blocked.

As we previously informed you, we had coordinated a maintenance window with NATM to implement a permanent fix.

However, we encountered some unforeseen errors and had to postpone it. The G+D and NATM teams are now working together to ensure a smooth migration.

We will inform you of the new planned date as soon as we have it.

Should you have any questions, please feel free to reach out.

Thank you,

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-07-21 00:00:00 UTC

End time: 2025-08-02 02:00:00 UTC

Duration: 12d 2h 0m

Status: RESOLVED

Description: Dear customer,

We're following up regarding the suspended NATM SIMs that are currently blocked.

As we previously informed you, we had coordinated a maintenance window with NATM to implement a permanent fix.

However, we encountered some unforeseen errors and had to postpone it. The G+D and NATM teams are now working together to ensure a smooth migration.

We will inform you of the new planned date as soon as we have it.

Should you have any questions, please feel free to reach out.

Thank you,

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-07-21 00:00:00 UTC

End time: 2025-08-02 02:00:00 UTC

Duration: 12d 2h 0m

Status: UPDATE