05082025 Customer Portal Update - NEW-airon360 iot suite Monday 28th July 2025 12:56:09

Description: Dear Customer,

As part of our ongoing commitment to improving your experience, we're pleased to remind you about the upcoming upgrade to our Customer Portal. On Tuesday, August 5th, we will transition to a new platform powered by ServiceNow.

What’s Changing?

While the services and information you currently access will remain the same, the portal will feature:

A new login process with Multi-Factor Authentication (MFA) to enhance account security.

A new URL for accessing the Customer Portal:

Log in | ServiceNow

Please bookmark this new URL for future access.

What to Expect:

No disruption to your access or services

A more secure and streamlined login experience

Step-by-step login instructions, available under the “Download Service Documentation” section on the ePortal (you have to be logged in).

We’ve also attached documentation outlining the new login process. We encourage you to review it ahead of time, particularly Section 2 to ensure a smooth transition on August 5th.

We are committed to making this a seamless experience and will keep you informed of any additional updates.

Thank you for your continued partnership.

Services Affected: ePortal

Location: GLOBAL

Start time: 2025-08-05 00:00:00 UTC

End time: 2025-08-05 00:01:00 UTC

Duration: 0d 0h 1m

Status: NEW

Description: Dear Customer,

As part of our ongoing commitment to improving your experience, we’re excited to announce an upgrade to our Customer Portal.

What’s Happening?

On Tuesday, August 5th, we’ll be transitioning to a new platform powered by ServiceNow.

This upgrade brings a more secure and streamlined login experience, while maintaining access to all the information and services you currently use.

What’s Changing?

  1. New Login Process: The portal will introduce Multi-Factor Authentication (MFA) to strengthen account security.

  2. Same Services, Better Access: You’ll still find everything you need—just with improved protection and usability.

What to Expect:

No disruption to services or access

A smoother, more secure login experience

Step-by-step login instructions provided ahead of the transition

We’re committed to making this a seamless experience and will keep you informed with updates in the coming weeks.

For the latest details and guidance, please refer to the Knowledge Article (KA), which includes the updated Portal User Guide with full instructions.

G+D KB Customer Portal - G+D MS Portal upgrade Knowledge Article

Thank you for your continued partnership!

Best regards,

Services Affected: ePortal

Location: GLOBAL

Start time: 2025-08-05 00:00:00 UTC

End time: 2025-08-05 00:01:00 UTC

Duration: 0d 0h 1m

Status: NEW

Posted 1 day ago by admin

Description: Dear Customer,

As part of our ongoing commitment to improving your experience, we’re excited to announce an upgrade to our Customer Portal.

What’s Happening?

On Tuesday, August 5th, we’ll be transitioning to a new platform powered by ServiceNow.

This upgrade brings a more secure and streamlined login experience, while maintaining access to all the information and services you currently use.

What’s Changing?

New Login Process: The portal will introduce Multi-Factor Authentication (MFA) to strengthen account security.

Same Services, Better Access: You’ll still find everything you need—just with improved protection and usability.

What to Expect:

No disruption to services or access

A smoother, more secure login experience

Step-by-step login instructions provided ahead of the transition

We’re committed to making this a seamless experience and will keep you informed with updates in the coming weeks.

For the latest details and guidance, please refer to the Knowledge Article (KA), which includes the updated Portal User Guide with full instructions.

Thank you for your continued partnership!

Best regards,

Services Affected: ePortal

Location: GLOBAL

Start time: 2025-08-05 00:00:00 UTC

End time: 2025-08-05 00:01:00 UTC

Duration: 0d 0h 1m

Status: NEW

Posted 3 days ago by admin