28072025 UKJ Incident Notification - NEW Monday 28th July 2025 14:27:00

Description: Dear Customer,

We want to inform you that we are currently investigating an issue affecting UKJ connectivity and data transmission services.

One of UKJ's carrier partners is experiencing unusually high traffic on a segment of their network infrastructure, specifically related to the S6A signalling links. This is contributing to degraded performance for some of our customers.

Engineering teams are actively working with the carrier to address the issue and restore normal service levels as quickly as possible. We will keep you updated as we make progress.

We appreciate your patience and understanding, and we apologize for any inconvenience this may cause.

If you have any questions or need further assistance, please don’t hesitate to contact our support team.

Best regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-07-28 14:00:00 UTC

End time: N/A

Duration: N/A

Status: NEW

Description: Dear Customer,

    We would like to inform you that the issue impacting the performance of UKJ's network has been resolved.

Network performance is now stable across all services, and traffic levels have returned to pre-incident levels.

We apologize for the inconvenience this may have caused.

If you have any questions or need further assistance, please don’t hesitate to contact our support team.

Best regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-07-28 14:00:00 UTC

End time: 2025-07-28 20:38:00 UTC

Duration: 0d 6h 38m

Status: RESOLVED

Posted 3 weeks ago by admin

Description: Dear Customer,

    We would like to inform you that a fix has been implemented by our network provider's engineering teams in coordination with their carrier partners.

We are now seeing improvements in signalling success rates.

Customers should begin to notice improved connectivity and fewer session failures. While performance has improved, we are continuing to monitor the network closely over the next few hours to ensure full stability.

We appreciate your patience and understanding, and we apologize for any inconvenience this may cause.

If you have any questions or need further assistance, please don’t hesitate to contact our support team.

Best regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-07-28 14:00:00 UTC

End time: N/A

Duration: N/A

Status: UPDATE

Posted 3 weeks ago by admin

Description: Dear Customer,

We would like to inform you that Engineering work is still ongoing, and further steps are being taken to ease network congestion.

Early signs of improvement are being observed.

Devices may continue to experience intermittent connectivity issues globally, with potentially greater disruption in the UK and North America due to current network routing changes.

We appreciate your patience and understanding, and we apologize for any inconvenience this may cause.

If you have any questions or need further assistance, please don’t hesitate to contact our support team.

Best regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-07-28 14:00:00 UTC

End time: N/A

Duration: N/A

Status: UPDATE

Posted 3 weeks ago by admin

Description: Dear Customer,

We would like to inform you that our network provider is continuing to work on reducing network congestion and restoring normal service performance.

Devices may continue to experience degraded behaviour, including issues with both new session attempts and existing connections.

We appreciate your patience and understanding, and we apologize for any inconvenience this may cause.

If you have any questions or need further assistance, please don’t hesitate to contact our support team.

Best regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-07-28 14:00:00 UTC

End time: N/A

Duration: N/A

Status: UPDATE

Posted 3 weeks ago by admin