03092025 UKJ Incident Notification-ukj sims connectivity Wednesday 3rd September 2025 08:01:51

Description: Dear customer,

UKJ has informed us that the backlog of provisioning requests has reached stable levels.

Order processing times are now back to expected performance, with no significant delays.

They will continue to monitor both the backlog and processing times to confirm full resolution.

Connectivity and data services remain unimpacted.

If you have any issues, please open a ticket in the ePortal.

Apologies for the inconvenience this may have caused.

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2025-09-03 07:26:00 UTC-00:00

End time: N/A

Duration: N/A

Status: MONITORING

Description: Dear customer,

UKJ has informed us that they are seeing a steady decrease in the backlog of provisioning requests, but delays remain. Orders are still processing successfully, though completion times remain longer than normal.

Connectivity and data services remain unimpacted.

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2025-09-03 07:26:00 UTC-00:00

End time: N/A

Duration: N/A

Status: UPDATE

Description: UKJ has informed us that they are seeing a steady decrease in the backlog of provisioning requests, but delays remain. Orders are still processing successfully, though completion times remain longer than normal. Connectivity and data services remain unimpacted.

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2025-09-03 07:26:00 UTC-00:00

End time: N/A

Duration: N/A

Status: NEW

Description: UKJ has informed us they are currently experiencing a high volume of requests, which is causing delays in SIM provisioning.

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2025-09-03 07:26:00 UTC-00:00

End time: N/A

Duration: N/A

Status: NEW