04092025 UKAT & ROCT Incident Notification - NEW Thursday 4th September 2025 23:25:00

Description: Dear customer,

    This is to inform you that we are experiencing issues with one of our SMS-C. This might impact SMS traffic on UKAT and ROCT networks.

All the relevant teams have been engaged and are actively working on resolving this issue as soon as possible.

We will share more updates as they become available.

Apologies for the inconvenience this may cause.

Services Affected: SMS Services

Location: GLOBAL

Start time: 2025-09-04 22:00:00 UTC

End time: 2025-09-05 14:45:00 UTC

Duration: 0d 16h 45m

Status: NEW

Description: Dear Customer,

We would like to inform you that the issue affecting one of our SMS-Cs, impacted SMS traffic on the UKAT and ROCT networks, has now been successfully resolved.

SMS traffic is now operating normally, and we will continue to monitor the systems closely to ensure continued stability.

We apologize for any inconvenience this may have caused and thank you for your patience while we worked to resolve the issue.

If you have any questions or need further assistance, please don’t hesitate to contact our support team.

Thank you,

Regards.

Services Affected: SMS Services

Location: GLOBAL

Start time: 2025-09-04 22:00:00 UTC

End time: 2025-09-05 14:45:00 UTC

Duration: 0d 16h 45m

Status: RESOLVED

Posted 1 week ago by admin