16092025 ROPDT Incident Notification - NEW Tuesday 16th September 2025 22:11:00

Description: Dear customer,

We are continuing to work with TIM to restore our ROPDT services.

Unfortunately, they have advised us of a delay to service restoration, and this is now expected by 17th October.

We are continuing to work with them to improve on this date where at all possible. We apologise for this continued delay.

Once again, we apologize for the inconvenience this is causing.

Best regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-09-16 21:00:00 UTC

End time: N/A

Duration: N/A

Status: UPDATE

Description: Dear customer,

       We have now completed our integration and testing with the TIM network, and we have now asked them to proceed with re-enabling all services as soon as possible.

We expect them to complete this on October 14th, restoring the services for ROPDT SIMs.

We will send a communication as soon as this work is completed.

Once again, we apologize for the inconvenience this is causing.

Best regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-09-16 21:00:00 UTC

End time: N/A

Duration: N/A

Status: UPDATE

Description: Dear Customer,

We are continuing to work with TIM to restore the ROPDT services.

We have completed the technical design and are currently midway through technical integration. We expect to be able to commission and test services before the end of this week. Assuming no issues are encountered, we anticipate services to be up and running by Monday, 13th October

We will share more updates as they become available.

Once again, we apologize for the inconvenience this is causing.

Best regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-09-16 21:00:00 UTC

End time: N/A

Duration: N/A

Status: UPDATE

Description:Dear Customer,

We continue to work with Telecom Italia to restore our ROPDT service. We have their commitment to restore services as soon as practically possible. Due to the complexities of network integration (a typical integration would take a minimum of 2 - 3 months), we are anticipating the service will be restored within the next 7 - 10 days; however, this timeline is still to be confirmed and validated by all parties.

We will provide further clarification on this timeline as further updates are received from our technical team. We appreciate your understanding during this extraordinary circumstance.

Once again, we apologize for the inconvenience this is causing.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-09-16 21:00:00 UTC

End time: N/A

Duration: N/A

Status: UPDATE

Description: Dear Customer,

We continue to experience a disruption in services for ROPDT due to an issue with one of our upstream providers.

All relevant teams engaged are continuously working to find a solution.

We have feedback from TIM that they are working on a technical solution to re-establish connectivity to our SIM cards. At present, they have declined to reopen the previous service arrangements, even on a temporary basis.

Due to this we expect the timeline for re-establishing connectivity to existing SIM cards to take much longer than anticipated. We will have an estimated timeline once this initial review is completed.

Once again, we apologize for the inconvenience this is causing.

Best regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-09-16 21:00:00 UTC

End time: N/A

Duration: N/A

Status: UPDATE

Description: Dear Customer,

We continue to experience a disruption in data services for ROPDT due to an issue with one of our upstream providers.

All relevant teams engaged are continuously working to find a solution.

We have feedback from TIM that they are working on a technical solution to re-establish connectivity to our SIM cards. At present, they have declined to reopen the previous service arrangements, even on a temporary basis.

Due to this we expect the timeline for re-establishing connectivity to existing SIM cards to take much longer than anticipated. We will have an estimated timeline once this initial review is completed.

Once again, we apologize for the inconvenience this is causing.

Best regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-09-16 21:00:00 UTC

End time: N/A

Duration: N/A

Status: UPDATE

Description: Dear Customer,

I would like to formerly apologize to you regarding the ongoing disruption to the ROPDT mobile connectivity service we provide to you. Unfortunately the service is currently suspended due to contractual issues beyond our control. This service is provided to you from our mobile core infrastructure from one of our longstanding wholesale network providers. They have a contractual issue with Telecom Italia (TIM) that provides the underlying connectivity service and roaming with public mobile network operators.

There was no prior warning or notification that this disruption to services would happen, and without such notice, we have been unable to take action to migrate services to one of our alternative network providers. In this situation, unless the SIMs are able to be registered to a mobile network, we are unable to perform an Over-The-Air (OTA) update to change the SIM identity to an alternative solution.

Although the service is currently suspended for an indefinite period, we have completed initial discussions with TIM to restore our existing services (and therefore currently installed SIM cards) to a new direct connectivity agreement with G+D. TIM fully understands the severity and urgency of this situation for impact to ours and our customer’s operations. We are currently awaiting TIM’s internal approval to proceed and we expect a decision and updated plan of action by COP Monday 22nd September 2025.

Yours sincerely,

For and on behalf of Giesecke + Devrient MS TCD UK ltd

Alistair Elliott

Head of Connectivity Portfolio

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-09-16 21:00:00 UTC

End time: N/A

Duration: N/A

Status: UPDATE

Description: Dear Customer,

We continue to work with our upstream network providers to address the disruption to our service. We apologise for this situation, and unfortunately it has been beyond our direct control.

Given the length of time of disruption, and the fact we have no current ETA for resolution, we would strongly advise if you have the option to migrate your service to another of our connectivity services, to please do so. We will provide a further update as soon as we have additional information.

Thank you for your understanding.

Regards.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-09-16 21:00:00 UTC

End time: N/A

Duration: N/A

Status: UPDATE

Description: DESCRIPTION

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-09-16 21:00:00 UTC

End time: N/A

Duration: N/A

Status: UPDATE

Description: Dear Customer,

We continue to experience a disruption in data services for ROPDT due to an issue with one of our upstream providers.

All relevant teams engaged are continuously working to find a solution.

Our Network Provider has identified the root cause of the issue and is continuously working on resolving it as soon as possible.

We still do not have an ETA for a resolution, but we will share it as soon as we get it.

We understand how critical these services are to your operations, and we apologize for the inconvenience this is causing.

We will provide regular updates as soon as more information becomes available.

Best regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-09-16 21:00:00 UTC

End time: N/A

Duration: N/A

Status: UPDATE

Description: Dear Customer,

We continue to experience a disruption in data services for ROPI due to an issue with one of our upstream providers.

All relevant teams engaged are continuously working to find a solution.

At this time, we do not have an ETA for service restoration. We are exploring alternative solutions to restore connectivity as quickly as possible.

We understand how critical these services are to your operations, and we apologize for the inconvenience this is causing.

We will provide regular updates as soon as more information becomes available.

Best regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-09-16 21:00:00 UTC

End time: N/A

Duration: N/A

Status: UPDATE

Description: Dear Customer,

       We continue to experience a disruption in data services for ROPDT due to an issue with one of our upstream providers. 

All relevant teams engaged are continuously working to find a solution.

At this time, we do not have an ETA for service restoration. We are exploring alternative solutions to restore connectivity as quickly as possible.

We understand how critical these services are to your operations, and we apologize for the inconvenience this is causing.

We will provide regular updates as soon as more information becomes available.

Best regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-09-16 21:00:00 UTC

End time: N/A

Duration: N/A

Status: UPDATE

Description: Dear Customer,

We are currently experiencing a disruption in data services for ROPDT due to an issue with one of our upstream providers.

Our Wholesale team is actively engaged and working closely with them to escalate the matter and identify a resolution. At this time, we do not have a confirmed timeline for service restoration, but we are exploring alternative solutions to restore connectivity as quickly as possible.

We understand how critical these services are to your operations and sincerely apologize for the inconvenience.

We will provide regular updates as soon as more information becomes available.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-09-16 21:00:00 UTC

End time: N/A

Duration: N/A

Status: UPDATE