16092025 ROPDT Incident Notification - NEW-ropdt sims connectivity Tuesday 16th September 2025 22:11:00

Description: Dear Customer,

This is to inform you that we are experiencing issues with data connectivity on ROPDT SIMs. All the relevant teams have been engaged and are actively working on resolving it as soon as possible.

Start Date/Time: September 16th, 21:00 UTC. End Date/Time: TBD

Our sincerest apologies for any inconvenience this may cause.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-09-16 21:00:00 UTC

End time: N/A

Duration: N/A

Status: NEW

Description: Dear Customer,

We continue to experience a disruption in data services for ROPI due to an issue with one of our upstream providers.

All relevant teams engaged are continuously working to find a solution.

At this time, we do not have an ETA for service restoration. We are exploring alternative solutions to restore connectivity as quickly as possible.

We understand how critical these services are to your operations, and we apologize for the inconvenience this is causing.

We will provide regular updates as soon as more information becomes available.

Best regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-09-16 21:00:00 UTC

End time: N/A

Duration: N/A

Status: UPDATE

Posted 8 hours ago by admin

Description: Dear Customer,

       We continue to experience a disruption in data services for ROPDT due to an issue with one of our upstream providers.

All relevant teams engaged are continuously working to find a solution.

At this time, we do not have an ETA for service restoration. We are exploring alternative solutions to restore connectivity as quickly as possible.

We understand how critical these services are to your operations, and we apologize for the inconvenience this is causing.

We will provide regular updates as soon as more information becomes available.

Best regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-09-16 21:00:00 UTC

End time: N/A

Duration: N/A

Status: UPDATE

Posted 8 hours ago by admin

Description: Dear Customer,

We are currently experiencing a disruption in data services for ROPDT due to an issue with one of our upstream providers.

Our Wholesale team is actively engaged and working closely with them to escalate the matter and identify a resolution. At this time, we do not have a confirmed timeline for service restoration, but we are exploring alternative solutions to restore connectivity as quickly as possible.

We understand how critical these services are to your operations and sincerely apologize for the inconvenience.

We will provide regular updates as soon as more information becomes available.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-09-16 21:00:00 UTC

End time: N/A

Duration: N/A

Status: UPDATE

Posted 12 hours ago by pod-admin