16092025 ROPI Incident Notification - NEW-ropi sims connectivity

16092025 ROPI Incident Notification - NEW-ropi sims connectivity Wednesday 17th September 2025 10:36:14

Description: Dear Customer,

We are currently experiencing a disruption in data services for ROPI due to an issue with one of our upstream providers.

Our Wholesale team is actively engaged and working closely with them to escalate the matter and identify a resolution.

At this time, we do not have a confirmed timeline for service restoration, but we are exploring alternative solutions to restore connectivity as quickly as possible.

We understand how critical these services are to your operations and sincerely apologize for the inconvenience.

We will provide regular updates as soon as more information becomes available.

Apologies for the inconvenience this may cause.

Best regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-09-16 21:00:00 UTC

End time: N/A

Duration: N/A

Status: NEW

Description: Dear Customer,

       We continue to experience a disruption in data services for ROPI due to an issue with one of our upstream providers.

All relevant teams engaged are continuously working to find a solution.

At this time, we do not have an ETA for service restoration. We are exploring alternative solutions to restore connectivity as quickly as possible.

We understand how critical these services are to your operations, and we apologize for the inconvenience this is causing.