Description: Dear customer,
We would like to inform you of an upcoming mandatory migration affecting your NATM SIMs, due to changes in NATM’s API implementation. As a result, we have had to recreate all existing NATM products, and your current products' configurations will no longer be supported.
We are now reaching out to coordinate with you a maintenance window to migrate all of your active NATM SIMs to the new products.
The process consists in resubscribing the SIMs to the new plans. If the SIM is in a live data session during the migration, the session will drop for some seconds while the SIM connects to the new plan. In our internal testing, SIMs reconnected automatically without requiring manual intervention. However, please note that some devices may require a reboot.
Services Affected: Data Services
Location: GLOBAL
Start time: 2025-09-30 09:00:00 UTC
End time: 2025-09-30 14:00:00 UTC
Duration: 0d 5h 0m
Status: SCHEDULED