01102025 SMS Incident Notification - NEW-naus sims connectivity Wednesday 1st October 2025 15:04:12

Description: Dear customer,

We are currently experiencing issues with our SMS services.

All relevant teams have been engaged and are currently investigating to find the root cause and a resolution as soon as possible.

Impacted Networks: NAUS, RONB, ROPD, ROPDT, ROPDB, ROTAM, ROTAS, ROTEU, ROTAU, ROTBR, ROTBS, ROTGL

We will share more updates as they become available.

Apologies for any inconvenience this may cause.

Best regards,

Services Affected: SMS Services

Location: GLOBAL

Start time: 2025-10-02 08:30:00 UTC

End time: TBD

Duration:

Status: NEW

Description: Dear customer,

   This is to inform you that the issues with the SMS Service are now resolved.

We continue to monitor the status of the services, and our team is investigating the root cause analysis.

Once again, we apologize for any inconvenience this may have caused.

Best regards,

Services Affected: SMS Services

Location: GLOBAL

Start time: 2025-10-01 11:00:00 UTC

End time: 2025-10-01 20:00:00 UTC

Duration: 0d 9h 0m

Status: RESOLVED