02102025 ROTN Incident Notification-rotn sims connectivity Thursday 2nd October 2025 13:52:30

Description: Dear customer,

We are experiencing critical issues affecting the creation of new data sessions from our roaming SIMs.

Investigation is ongoing with all relevant parties, and we will send an update as soon as we have more information to share.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-10-02 10:00:00 UTC

End time: N/A

Duration: N/A

Status: NEW

Description: Dear customer,

We would like to inform you that the connectivity issue affecting ROTN SIMs has been successfully resolved, and all traffic has been fully restored. Our team continues to closely monitor the services while the provider investigates the root cause.

We sincerely apologize for any inconvenience this incident may have caused

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-10-02 10:00:00 UTC

End time: 2025-10-02 16:10:00 UTC

Duration: 0d 6h 10m

Status: RESOLVED

Posted 2 weeks ago by admin

Description: Dear customer,

We would like to inform you that the connectivity issue affecting ROTN SIMs has been successfully resolved, and all traffic has been fully restored. Our team continues to closely monitor the services while the provider investigates the root cause.

We sincerely apologize for any inconvenience this incident may have caused

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-10-02 10:00:00 UTC

End time: 2025-10-02 16:10:00 UTC

Duration: 0d 6h 10m

Status: RESOLVED

Posted 2 weeks ago by admin

Description: Dear customer,

ROTN has informed us that after rerouting traffic from one core node to another, they are seeing major improvements. The investigation is still ongoing with all relevant parties, and we will keep you updated continuously.

We apologize for the inconveniences caused.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-10-02 10:00:00 UTC

End time: N/A

Duration: N/A

Status: NEW

Posted 2 weeks ago by admin