UKJ Incident Notification - NEW-ukj sims connectivity Wednesday 15th October 2025 19:46:46

Description: Dear customer,

UKJ has informed us that they are currently experiencing a high volume of requests, which is causing delays in SIM provisioning. Please note that all provisioning requests submitted through the API or IoT Suite will be completed; however, processing times may be longer than usual. Requests are processed in sequence based on submission time, and the sequence cannot be adjusted.

Activation, termination, sendSMS, and other SIM management functions may experience delays in completing.

Connectivity and data transmissions for devices are not impacted.

We apologize for the inconvenience this is causing.

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2025-10-15 20:30:00 UTC

End time: N/A

Duration: N/A

Status: NEW

Description: Dear Customer,

This is to inform you that the UKJ incident affecting API provisioning has been resolved. The backlog of provisioning requests has now returned to stable levels. Order processing times have returned to expected performance.

Throughout this period, connectivity and data services remained unaffected.

Thank you for your patience.

Regards,

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2025-10-15 20:30:00 UTC

End time: 2025-10-16 12:00:00 UTC

Duration: 0d 15h 30m

Status: RESOLVED

Posted 6 hours ago by admin

Description: Dear Customer,

UKJ informed that they are seeing a steady decrease in the backlog of provisioning requests, however, delays remain. Orders are still processing successfully, though completion times remain longer than normal.

Connectivity and data services remain unimpacted.

We'll provide further updates as soon as they become available.

Thank you,

Regards.

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2025-10-15 20:30:00 UTC

End time: N/A

Duration: N/A

Status: UPDATE

Posted 9 hours ago by admin