24102025 UKJ Incident Notification - NEW-ukj sims connectivity Friday 24th October 2025 08:42:50

Description: Dear Customer,

We would like to inform you of an ongoing incident affecting the UKJ API. The service is currently experiencing a high volume of requests, resulting in delays in SIM provisioning.

All provisioning requests submitted via the API or IoT Suite will be completed; however, processing times may be longer than usual. Requests are handled in the order they are received, and this sequence cannot be altered.

Please note that activation, termination, SMS sending, and other SIM management functions may also experience delays.

Connectivity and data transmissions for devices remain unaffected.

Our team is closely monitoring the situation and working with UKJ to ensure normal service is restored as soon as possible. We will continue to provide updates as more information becomes available.

Thank you for your understanding and patience.

Kind regards,

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2025-10-24 07:30:00 UTC

End time: N/A

Duration: N/A

Status: NEW

Description: Dear Customer,

UKJ continues to experience a high volume of requests, resulting in delays in SIM provisioning.

Performance of the provisioning flow has improved, but the backlog remains and is still being processed. We do not yet have an ETA for full resolution.

All provisioning requests submitted to UKJ will be completed, but processing times remain longer than usual.

Activation, termination, sending SMS, and other SIM management functions may experience delays in completing.

Connectivity and data transmission for devices remain unaffected.

We will share more updates as they become available.

Once again, we apologize for the inconvenience this is causing.

Best regards,

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2025-10-24 07:30:00 UTC

End time: N/A

Duration: N/A

Status: UPDATE

Posted 10 hours ago by admin

Description: Dear Customer,

UKJ is still experiencing a high volume of requests, which is causing delays in SIM provisioning.

We are seeing some improvements in provisioning flow performance, but the backlog is still being processed and currently we not have an ETA for completion.

All provisioning requests submitted through the API or IoT Suite will be completed, but may take longer than usual. Requests are processed in a sequence based on submission time, and the sequence cannot be adjusted.

Please note that activation, termination, SMS sending, and other SIM management functions may also experience delays.

Connectivity and data transmissions for devices remain unaffected.

Our team continues to actively monitor the situation and is collaborating with UKJ to expedite the restoration of normal service. We will share further updates as soon as new information is available.

Thank you,

Regards.

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2025-10-24 07:30:00 UTC

End time: N/A

Duration: N/A

Status: NEW

Posted 16 hours ago by admin