29102025 Incident Notification - NEW-airon360 iot suite Wednesday 29th October 2025 17:13:58

Description: Dear customer,

We would like to inform you that the Azure platform is currently experiencing a global outage affecting multiple services. As a result, you may experience degraded performance or temporary unavailability of our services hosted on Azure. This issue is impacting real-time requests to the IoT Suite, leading to problems with new data session creation and credit authorization.

Our team is actively monitoring the situation and working closely with Microsoft Azure to assess the scope of the issue and determine an estimated time for resolution.

We will provide updates as soon as more information becomes available. We appreciate your patience and understanding during this time.

Best regards,

Services Affected: Other

Location: GLOBAL

Start time: 2025-10-29 16:00:00 UTC

End time: N/A

Duration: N/A

Status: NEW

Description: Dear customer,

Azure has confirmed they successfully completed the deployment and the service is back to normal.

Please let us know if you need helps on this. thanks

Services Affected: Other

Location: GLOBAL

Start time: 2025-10-29 16:00:00 UTC

End time: 2025-10-30 00:05:00 UTC

Duration: 0d 8h 5m

Status: RESOLVED

Posted 1 week ago by admin

Description: DESCRIPTION

Services Affected: Other

Location: GLOBAL

Start time: 2025-10-29 23:00:00 UTC

End time: 2025-10-30 01:00:00 UTC

Duration: 0d 2h 0m

Status: RESOLVED

Posted 1 week ago by admin

Description: Dear customer,

Azure has confimed they successfully completed the deployment of their "last known good" configuration and recovery is progressing steadily. We are already seeing noticeable improvements on our side.

This recovery effort involves reloading configurations and rebalancing traffic across a large number of nodes to restore full operational scale. The process is gradual by design, ensuring stability and preventing overload as dependent services recover.

Full mitigation is expected by 00:40 UTC on 30 October 2025, though we will communicate if mitigation is achieved sooner.

We appreciate your patience and understanding during this time.

Services Affected: Other

Location: GLOBAL

Start time: 2025-10-29 16:00:00 UTC

End time: N/A

Duration: N/A

Status: UPDATE

Posted 1 week ago by admin

Description: Dear customer,

Azure has informed us that they have completed the deployment of their last stable configuration, and customers should now begin to see signs of recovery. Their teams are continuing to restore affected nodes and route traffic through healthy ones, which is expected to further enhance performance.

Full recovery is anticipated within the next four hours (by 23:20 UTC on 29 October 2025). Azure will provide another update within the next two hours or sooner if significant progress is made.

We appreciate your patience and understanding during this time.

Services Affected: Other

Location: GLOBAL

Start time: 2025-10-29 16:00:00 UTC

End time: N/A

Duration: N/A

Status: UPDATE

Posted 1 week ago by admin

Description: Dear customer,

Azure has informed us that they have completed the deployment of their last stable configuration, and customers should now begin to see signs of recovery. Their teams are continuing to restore affected nodes and route traffic through healthy ones, which is expected to further enhance performance.

Full recovery is anticipated within the next four hours (by 23:20 UTC on 29 October 2025). Azure will provide another update within the next two hours or sooner if significant progress is made.

We appreciate your patience and understanding during this time.

Services Affected: Other

Location: GLOBAL

Start time: 2025-10-29 16:00:00 UTC

End time: N/A

Duration: N/A

Status: UPDATE

Posted 1 week ago by admin