19112025 ROPD Incident Notification - NEW-ropd sims connectivity Wednesday 19th November 2025 10:51:17

Description: Dear Customer,

We would like to inform you about an ongoing incident affecting ROPD.

Today, between 07:00 UTC and 10:00 UTC, a maintenance activity was performed by our provider. It was initially expected to have no impact on our systems; however, some links went down during the maintenance window and have not yet fully recovered.

Our NetOps L3 team is working closely with the provider’s engineers to resolve the issue as quickly as possible. Joint troubleshooting efforts are underway to restore all services.

We will keep you updated on the progress.

Thank you for your patience and understanding.

Regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-11-19 07:00:00 UTC

End time: N/A

Duration: N/A

Status: NEW

Description: Dear Customer,

We would like to inform you that the recent incident affecting ROPD has been fully resolved.

The issue was caused by a planned maintenance window with our Diameter Signaling carrier, which led to traffic congestion and resulted in service impact. Due to the increased signaling traffic, one of our PGWs became unresponsive.

Our teams worked closely with the provider to restore services by restarting both the links to the carrier and the PGW. Following these actions, the metrics are stable, and traffic has returned to normal levels.

No further impact is expected. A detailed Root Cause Analysis (RCA) will be shared with in the following days.

If you experience any anomalies or require additional assistance, please let us know by opening a ticket on ePortal.

Thank you for your patience and cooperation throughout this process.

Regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-11-19 07:00:00 UTC

End time: 2025-11-19 13:00:00 UTC

Duration: 0d 6h 0m

Status: RESOLVED

Posted 2 days ago by admin

Description: Dear Customer,

Our provider and NetOps teams have worked together to resolve the issue. The metrics are now stable, and traffic is returning to normal levels.

At this point, we kindly ask you to test your services again and confirm if everything is working as expected on your side.

If you notice any anomalies or require further assistance, please let us know immediately by raising an Incident in the ePortal.

Thank you for your cooperation and patience throughout this process.

Kind Regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-11-19 07:00:00 UTC

End time: N/A

Duration: N/A

Status: MONITORING

Posted 2 days ago by admin