20112025 IPA Incident Notification - NEW-rotgl sims connectivity Thursday 20th November 2025 13:51:47

Description: Dear Customer,

We want to inform you that we are currently experiencing an IP Assignment service degradation that began on November 20th at 13:15 UTC. Some customers may notice delays or intermittent issues with IP address allocation.

Our engineering team is actively investigating and working to restore optimal performance as quickly as possible. At this time, you may experience disruptions related to IP address allocation which might impact the establishment of new data sessions.

Further updates will be shared as soon as more information becomes available.

Thank you for your understanding and patience while we address this issue.

Best regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-11-20 13:15:00 UTC

End time: N/A

Duration: N/A

Status: NEW

Description: Dear Customer,

  We want to inform you that the IP Assignment service degradation issue has been resolved.

Our IP Assignment team has applied a fix, and after closely monitoring the services, they have confirmed that the issue is resolved.

We sincerely apologize for the inconvenience this may have caused.

Thank you for your continued patience and understanding.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-11-20 13:15:00 UTC

End time: 2025-11-20 18:30:00 UTC

Duration: 0d 5h 15m

Status: RESOLVED

Posted 1 day ago by admin

Description: Dear Customer,

This is a follow-up regarding the IP Assignment service degradation that began on November 20th at 13:15 UTC.

Our IP Assignment team has been actively working on the issue, applying fixes and closely monitoring the situation to improve performance. While progress has been made, the problem is not yet fully resolved, and some customers may continue to experience delays or intermittent issues with IP address allocation, which could impact the establishment of new data sessions.

Please rest assured that our engineers remain fully engaged and are continuing their efforts until the service is fully restored.

We will share further updates as soon as more information becomes available.

Thank you for your continued patience and understanding.

Best regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-11-20 13:15:00 UTC

End time: N/A

Duration: N/A

Status: UPDATE

Posted 1 day ago by admin