17122025 UKJ Incident Notification - NEW-ukj sims connectivity Wednesday 17th December 2025 12:32:12

Description: Dear Customer,

This is to inform you of an issue currently affecting data connectivity services with UKJ. The matter is under investigation.

Devices attempting to establish data sessions may experience service degradation or failure. SMS services may also be intermittently impacted.

Affected ICCID prefix: 893720*

We are actively working with our partner to restore services and will provide further updates as more information becomes available.

Thank you for your understanding.

Kind regards,

Services Affected: Data Services,SMS Services

Location: GLOBAL

Start time: 2025-12-17 11:42:00 UTC

End time: N/A

Duration: N/A

Status: NEW

Description: Dear Customer,

This issue has been resolved, and traffic levels have returned to pre-incident levels.

If you experience any further issues, please contact us via ePortal.

Thank you,

Regards.

Services Affected: Data Services,SMS Services

Location: GLOBAL

Start time: 2025-12-17 11:42:00 UTC

End time: 2025-12-17 16:55:00 UTC

Duration: 0d 5h 13m

Status: RESOLVED

Posted 4 days ago by admin

Description: Dear Customer,

We have worked with our partner to apply corrective actions, and our monitoring indicates that service levels are stabilising.

Devices should now see improved success when establishing data sessions and using SMS services.

We will continue to closely monitor the network over the next few hours to ensure service stability.

Thank you,

Regards.

Services Affected: Data Services,SMS Services

Location: GLOBAL

Start time: 2025-12-17 11:42:00 UTC

End time: N/A

Duration: N/A

Status: UPDATE

Posted 4 days ago by admin