19012025 UKJ Incident Notification - NEW-rotn sims connectivity Monday 19th January 2026 12:39:00


Description: Dear Customer,

This is to notify you of an incident in Uganda. ROTN and UKJ subscribers may experience issues with data services.

The incident has been escalated to the providers, and they are working on it. At this time, service restoration has been confirmed; however, we will continue to monitor the situation.

If you are still experiencing issues after rebooting your devices, please inform us via the ePortal.

Thank you.

Regards, Services Affected: Data Services

Location: Uganda

Start time: 2025-01-19 12:20:00 UTC

End time: N/A

Duration: N/A

Status: NEW

Description: Dear Customer,

This is to notify you that the incident in Uganda affecting ROTN and UKJ subscribers has been resolved.

Our sincerest apologies for any inconvenience this may have caused.

Should you require further information, please do not hesitate to contact G+D IoT support.

Thank you.

Services Affected: Data Services

Location: Uganda

Start time: 2025-01-19 12:20:00 UTC

End time: 2025-01-19 17:00:00 UTC

Duration: 0d 4h 40m

Status: RESOLVED