18022026UKJ Incident Notification - NEW-ukj sims connectivity Wednesday 18th February 2026 11:36:01

Description: Dear Customer,

This is to notify you of an incident affecting connectivity on MTN in South Africa.

Devices attempting to roam on MTN may be unable to register or may experience unstable data and SMS services.

At this stage, the issue appears to be isolated to MTN. Other networks in South Africa are operating normally and should be used where available.

Our network partners are investigating the matter, and we will provide a further update as soon as more information becomes available.

Thank you.

Kind regards,

Services Affected: Data Services

Location: South Africa

Start time: 2026-02-18 11:10:00 UTC

End time: N/A

Duration: N/A

Status: NEW

Description:

Dear Customer,

The issue with connectivity on MTN has been resolved.

Traffic levels have returned to expected ranges, and services are operating normally.

We apologize for any inconvenience this may have caused.

Thank you for your understanding.

Services Affected: Data Services

Location: South Africa

Start time: 2026-02-18 11:10:00 UTC

End time: 2026-02-18 19:00:00 UTC

Duration: 0d 7h 50m

Status: RESOLVED

Posted 3 hours ago by admin

Description: Dear Customer,

Traffic on MTN has now stabilised, and we are seeing improvements in overall performance. Remote testing is currently returning successful connectivity results. However, services on MTN remain below pre-incident levels at this time.

We will continue to closely monitor the situation and provide additional updates as further information becomes available.

Thank you for your understanding.

Kind regards,

Services Affected: Data Services

Location: South Africa

Start time: 2026-02-18 11:10:00 UTC

End time: N/A

Duration: N/A

Status: UPDATE

Posted 6 hours ago by admin