30042026 NAMP Incident Notification - NEW-namp sims connectivity Thursday 30th April 2026 18:13:14

Description: Dear customer,

This is to inform you of an ongoing issue affecting NAMP SIM data limits. We have been alerted to cases involving unusually high data consumption. Our escalation team is currently investigating the matter and we will provide an update as soon as more information becomes available.

We apologize for any inconvenience this issue may be causing and appreciate your patience.

Services Affected: Data Services

Location: GLOBAL

Start time: 2026-04-30 18:00:00 UTC+02:00

End time: N/A

Duration: N/A

Status: NEW

Description: Dear Customer,

We would like to inform you that this incident has been resolved. All services have returned to normal operation, and the CDR cleanup process has been successfully completed.

A permanent fix has been deployed, and we will continue to monitor the system to ensure ongoing stability.

We apologize for any inconvenience this issue may have caused. Should you notice any inconsistencies, please do not hesitate to open a support ticket.

Services Affected: Data Services

Location: GLOBAL

Start time: 2026-04-30 18:00:00 UTC+02:00

End time: N/A

Duration: N/A

Status: UPDATE

Posted 1 day ago by admin

Description: Dear Customer,

We would like to inform you that the initial issue has been resolved. Aggregations have been corrected, and charts and billing are not impacted. However, you may still notice duplicated CDRs when reviewing individual records this week, as our team is actively working to clear them. This cleanup is expected to be completed in the coming days.

We will keep you informed of any updates.

We apologize for any inconvenience this may cause and appreciate your understanding.

Best regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2026-04-30 18:00:00 UTC+02:00

End time: N/A

Duration: N/A

Status: UPDATE

Posted 2 days ago by admin

Description: Dear customer,

After investigating the issue with our escalation team, we can confirm that the CDRs are not currently displaying accurate information, and some records are duplicating the amount of data consumed.

Our team is actively working to resolve this issue and restore normal functionality as soon as possible. In the meantime, CDRs will not be updated in IoT Suite over the weekend.

Service is expected to return to normal on Monday.

We apologize for any inconvenience this may cause and appreciate your understanding.

Best regards,

Services Affected: Data Services

Location: GLOBAL

Start time: 2026-04-30 18:00:00 UTC+02:00

End time: N/A

Duration: N/A

Status: UPDATE

Posted 6 days ago by admin