Past Incidents

Description: Dear Customer,

We would like to inform you of a scheduled maintenance activity on our Packet Gateway in New York, as part of our ongoing efforts to enhance service quality and reliability.

Maintenance will take place on June 5 at 03:30 UTC and is expected to last approximately one hour. During this time, you may experience brief service interruptions or degraded network performance.

Our Network Operations (NetOps L3) team will take all necessary precautions to minimize any impact and ensure a smooth upgrade process.

We appreciate your understanding and cooperation. Should you have any questions or concerns, please feel free to contact us.

Thank you,

Regards.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-06-05 03:30:00 UTC

End time: 2025-06-05 06:30:00 UTC

Duration: 0d 3h 0m

Description:Dear Customer,

This is to notify you about a maintenance that our Network provider will perform on May 28th at 06:00 GMT.

The transport partner will be performing preventative maintenance on a failing card.

During the maintenance, the impacted services will be at risk due to a loss of resilience.

Maintenance window (Start time/End time/Duration):

28-May-2025 00:01 to 28-May-2025 05:00 ( Mountain )

28-May-2025 06:01 to 28-May-2025 11:00 ( GMT )

Impacted Service: VPN

Our sincerest apologies for any inconvenience this may cause.

Should you require further information, please do not hesitate to contact G+D IoT support.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-05-28 23:30:00 UTC-05:00

End time: 2025-05-29 00:30:00 UTC-05:00

Duration: 0d 1h 0m

Description: Dear Customer,

We would like to inform you that we are currently experiencing an issue affecting SIM order provisioning operations. The incident began at 14:45 UTC on May 22, 2025, and is still ongoing.

This issue is impacting provisioning-related operations such as activations, terminations, test-to-productive transitions, pause, and resume. Please note that data connectivity and SMS (both MO and MT) are not affected.

The root cause has been identified, and our teams are actively working on a resolution. We will keep you updated as progress is made.

We apologize for any inconvenience this may cause.

Thank you, Best regards.

Services Affected: Provisioning Services

Location: GLOBAL

Start time: 2025-05-22 20:45:00 UTC

End time: 2025-05-23 05:45:00 UTC

Duration: 0d 9h 0m

Description: Dear Customer,

This is to inform you of a scheduled maintenance activity being carried out by our network partner, UKJ. The maintenance will take place from 21:00 UTC on May 26th, 2025, until 05:00 UTC on May 27th, 2025. During this window, UKJ will be performing upgrades to their Home Subscriber Server (HSS) infrastructure across multiple internal network nodes.

There is no expected impact to your services during this time. All systems are anticipated to operate normally throughout the maintenance period. In the event of any unexpected issues, the changes will be reverted to the original configuration to minimize disruption.

Thank you for your understanding.

Regards.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-05-26 21:00:00 UTC

End time: 2025-05-27 05:00:00 UTC

Duration: 0d 8h 0m

Description: Dear Customer, This is to notify you about a maintenance that our transport partner will perform on June 19th at 05:00 GMT.

They will implement planned maintenance to perform fiber relocation.

Activity Date: 19-Jun-2025 00:01 to 19-Jun-2025 05:00 ( Central ) 19-Jun-2025 05:01 to 19-Jun-2025 10:00 ( GMT )

During the maintenance, the impacted services will lose resiliency, but should not be interrupted.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-06-19 05:00:00 UTC-00:00

End time: 2025-06-19 10:00:00 UTC-00:00

Duration: 0d 5h 0m

Description: Dear Customer, This is to notify you about a maintenance that our transport partner will perform on June 19th at 05:00 GMT.

They will implement planned maintenance to perform fiber relocation.

Activity Date: 19-Jun-2025 00:01 to 19-Jun-2025 05:00 ( Central ) 19-Jun-2025 05:01 to 19-Jun-2025 10:00 ( GMT )

During the maintenance, the impacted services will lose resiliency, but should not be interrupted.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-06-19 05:00:00 UTC-00:00

End time: 2025-06-19 10:00:00 UTC-00:00

Duration: 0d 5h 0m

Description: Dear Customer, This is to notify you about a maintenance that our transport partner will perform on June 19th at 05:00 GMT.

They will implement planned maintenance to perform fiber relocation.

Activity Date: 19-Jun-2025 00:01 to 19-Jun-2025 05:00 ( Central ) 19-Jun-2025 05:01 to 19-Jun-2025 10:00 ( GMT )

During the maintenance, the impacted services will lose resiliency, but should not be interrupted.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-06-19 05:00:00 UTC-00:00

End time: 2025-06-19 10:00:00 UTC-00:00

Duration: 0d 5h 0m

Description: Dear Customer, This is to notify you about a maintenance that our transport partner will perform on June 19th at 05:00 GMT.

They will implement planned maintenance to perform fiber relocation.

Activity Date: 19-Jun-2025 00:01 to 19-Jun-2025 05:00 ( Central ) 19-Jun-2025 05:01 to 19-Jun-2025 10:00 ( GMT )

During the maintenance, the impacted services will lose resiliency, but should not be interrupted.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-06-19 05:00:00 UTC-00:00

End time: 2025-06-19 10:00:00 UTC-00:00

Duration: 0d 5h 0m

Description: Dear Customer,

           This is to notify you about a maintenance that our Network provider will perform on June 10th at 05:00 GMT. 

Our transport will need to replace a failing card to avoid an unplanned outage.

During the maintenance, the impacted services will be at risk due to a loss of resilience.

NEW Activity Date

10-Jun-2025 00:01 to 10-Jun-2025 05:00 ( Central )

10-Jun-2025 05:01 to 10-Jun-2025 10:00 ( GMT )

Impacted Services: VPN

Our sincerest apologies for any inconvenience this may cause.

Should you require further information, please do not hesitate to contact G+D IoT support.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-06-10 05:00:00 UTC-00:00

End time: 2025-06-10 10:00:00 UTC-00:00

Duration: 0d 5h 0m

Description: Dear Customer,

           This is to notify you about a maintenance that our Network provider will perform on June 10th at 05:00 GMT. 

Our transport will need to replace a failing card to avoid an unplanned outage.

During the maintenance, the impacted services will be at risk due to a loss of resilience.

NEW Activity Date

10-Jun-2025 00:01 to 10-Jun-2025 05:00 ( Central )

10-Jun-2025 05:01 to 10-Jun-2025 10:00 ( GMT )

Impacted Services: VPN

Our sincerest apologies for any inconvenience this may cause.

Should you require further information, please do not hesitate to contact G+D IoT support.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-06-10 05:00:00 UTC-00:00

End time: 2025-06-10 10:00:00 UTC-00:00

Duration: 0d 5h 0m

Description: Dear Customer,

           This is to notify you about a maintenance that our Network provider will perform on June 10th at 05:00 GMT. 

Our transport will need to replace a failing card to avoid an unplanned outage.

During the maintenance, the impacted services will be at risk due to a loss of resilience.

NEW Activity Date

10-Jun-2025 00:01 to 10-Jun-2025 05:00 ( Central )

10-Jun-2025 05:01 to 10-Jun-2025 10:00 ( GMT )

Impacted Services: VPN

Our sincerest apologies for any inconvenience this may cause.

Should you require further information, please do not hesitate to contact G+D IoT support.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-06-10 05:00:00 UTC-00:00

End time: 2025-06-10 10:00:00 UTC-00:00

Duration: 0d 5h 0m

Description: Dear Customer,

           This is to notify you about a maintenance that our Network provider will perform on June 10th at 05:00 GMT. 

Our transport will need to replace a failing card to avoid an unplanned outage.

During the maintenance, the impacted services will be at risk due to a loss of resilience.

NEW Activity Date

10-Jun-2025 00:01 to 10-Jun-2025 05:00 ( Central )

10-Jun-2025 05:01 to 10-Jun-2025 10:00 ( GMT )

Impacted Services: VPN

Our sincerest apologies for any inconvenience this may cause.

Should you require further information, please do not hesitate to contact G+D IoT support.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-06-10 05:00:00 UTC-00:00

End time: 2025-06-10 10:00:00 UTC-00:00

Duration: 0d 5h 0m

Description: Dear Customer,

           This is to notify you about a maintenance that our Network provider will perform on June 10th at 05:00 GMT. 

Our transport will need to replace a failing card to avoid an unplanned outage.

During the maintenance, the impacted services will be at risk due to a loss of resilience.

NEW Activity Date

10-Jun-2025 00:01 to 10-Jun-2025 05:00 ( Central )

10-Jun-2025 05:01 to 10-Jun-2025 10:00 ( GMT )

Impacted Services: VPN

Our sincerest apologies for any inconvenience this may cause.

Should you require further information, please do not hesitate to contact G+D IoT support.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-06-10 05:00:00 UTC-00:00

End time: 2025-06-10 10:00:00 UTC-00:00

Duration: 0d 5h 0m

Description:Dear Customer,

This is to notify you about a maintenance that our Network provider will perform on May 28th at 06:00 GMT.

The transport partner will be performing preventative maintenance on a failing card.

During the maintenance, the impacted services will be at risk due to a loss of resilience.

Maintenance window (Start time/End time/Duration):

28-May-2025 00:01 to 28-May-2025 05:00 ( Mountain )

28-May-2025 06:01 to 28-May-2025 11:00 ( GMT )

Impacted Service: VPN

Our sincerest apologies for any inconvenience this may cause.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-05-28 06:01:00 UTC-00:00

End time: 2025-05-28 11:00:00 UTC-00:00

Duration: 0d 4h 59m

Description:Dear Customer,

This is to notify you about a maintenance that our Network provider will perform on May 28th at 06:00 GMT.

The transport partner will be performing preventative maintenance on a failing card.

During the maintenance, the impacted services will be at risk due to a loss of resilience.

Maintenance window (Start time/End time/Duration):

28-May-2025 00:01 to 28-May-2025 05:00 ( Mountain )

28-May-2025 06:01 to 28-May-2025 11:00 ( GMT )

Impacted Service: VPN

Our sincerest apologies for any inconvenience this may cause.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-05-28 06:01:00 UTC-00:00

End time: 2025-05-28 11:00:00 UTC-00:00

Duration: 0d 4h 59m

Description:Dear Customer,

This is to notify you about a maintenance that our Network provider will perform on May 28th at 06:00 GMT.

The transport partner will be performing preventative maintenance on a failing card.

During the maintenance, the impacted services will be at risk due to a loss of resilience.

Maintenance window (Start time/End time/Duration):

28-May-2025 00:01 to 28-May-2025 05:00 ( Mountain )

28-May-2025 06:01 to 28-May-2025 11:00 ( GMT )

Impacted Service: VPN

Our sincerest apologies for any inconvenience this may cause.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-05-28 06:01:00 UTC-00:00

End time: 2025-05-28 11:00:00 UTC-00:00

Duration: 0d 4h 59m

Description:Dear Customer,

This is to notify you about a maintenance that our Network provider will perform on May 28th at 06:00 GMT.

The transport partner will be performing preventative maintenance on a failing card.

During the maintenance, the impacted services will be at risk due to a loss of resilience.

Maintenance window (Start time/End time/Duration):

28-May-2025 00:01 to 28-May-2025 05:00 ( Mountain )

28-May-2025 06:01 to 28-May-2025 11:00 ( GMT )

Impacted Service: VPN

Our sincerest apologies for any inconvenience this may cause.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-05-28 06:01:00 UTC-00:00

End time: 2025-05-28 11:00:00 UTC-00:00

Duration: 0d 4h 59m

Description:Dear Customer,

This is to notify you about a maintenance that our Network provider will perform on May 28th at 06:00 GMT.

The transport partner will be performing preventative maintenance on a failing card.

During the maintenance, the impacted services will be at risk due to a loss of resilience.

Maintenance window (Start time/End time/Duration):

28-May-2025 00:01 to 28-May-2025 05:00 ( Mountain )

28-May-2025 06:01 to 28-May-2025 11:00 ( GMT )

Impacted Service: VPN

Our sincerest apologies for any inconvenience this may cause.

Services Affected: Data Services

Location: GLOBAL

Start time: 2025-05-28 06:01:00 UTC-00:00

End time: 2025-05-28 11:00:00 UTC-00:00

Duration: 0d 4h 59m